Ashley HomeStore

Was so happy to wait to get most of our furniture here one weekend. We were shopping around a lot of furniture place around our area but decided to make a drive further away to see what they had to offer. We were greeted by Duc who started with us from the beginning to the very end. He was helpful, accommodating and most importantly, very patient. He made the whole process so stress free and was understanding. We are very pleased with the service Duke provided and look forward to getting our furniture this weekend!

It really price was 1599.99 the guy said he was going to charge delivery I went to search on the Internet for a copon they had 15% off and free deliver I told the staff he went to go talk to there manager he said no 15% percent off but we have free shipping we said no. Ashaly furniture in covina

Luis the older salesman helped me very helpful man. The delivery guys were very nice and professional. Other than that the overall company is bad. The store West Covina has some people that shouldn’t work there. That time I went to shop for the first time they were goofing around laughing being all loud. They don’t even walk towRds you they let you walk around until you ask for help.
I got my couches but decided to trade in one couch for a different style. I went in to find out Luis had left. So I decided to be helped by Derek not sure if it’s spelled that way but anyways he messed up my order that when I was getting my couches delivered they were different ones. Called back some guy tom said call tomorrow. Called the next day on Sunday and Some chick answered called Lizz or Giselle anyways she said that my couches would be sent Wednesday. I told her I couldn’t miss work to accommodate my schedule for them to deliver them on my break which is from 10:15 to 11:45 instead She said oh actually make it Thursday. Anyways she wasn’t really helpful on that. So I complained about not having couches for a week, and having to sit on the floor and they basically didn’t care. I called customer service and the same girl who had like a frustrated tone on her said nothing we can do about getting them at your time. SO I HAD TO MISS WORK. I called out my second job and went to my first job. I go in at 11:45 am to my second job and get off my first job at 10:15 am. Well that Thursday guess who was calling me at 10:00 am!!! ASHLEY FURNITURE DELIVERY GUYS SAYING THEY WERE LITERALLY OUTSIDE MY APARTMENT. So I told them you have to wait until I get there because you guys sent out a txt that delivery was from 11:45 — 3:45 pm. I was so mad I didn’t wanna yell at the poor guys but I was like REALLY THIS IS THE TIME I HAD REQUESTED TO GET DELIVER AND THE COMPANY SAID NO INSTEAD FROM 11:45 — 3:45pm so I called off work. and now you guys show up earlier !!! Anyways delivery guys were really nice they made my experience a little better they were very professional.

It’s 10:07 am on Monday, June 21,2015 and the store isn’t open. I could see all the sales person having meeting and not realize the time. Horrible business

Rosa Campa Hernandez, one of the sales rep, was incredible. She was not hovering over my shoulder urging me to buy buy buy; she was help and there when we needed her and gave us our space to look around the store. Was my first time purchasing furniture so she was extremely helpful and answered any questions i had. If you happen to shop here go to her, she’ll give you the help you need.

Stay far, far away. What a horrible experience. Went to purchase furniture and it was like buying a car. It took three hours. When I finally received my furniture, it was incomplete. I was notified my dining room set was on back order for two months and my sectional was the wrong kind. After I called the store I was left to speak to an office clerk and told there was no manager available, and that I would need to come to the store. No one even cared or had the decency to answer my call. This place is a joke. Worst experience I’ve ever had when spending $ 4000.00. I had heard bad things about their customer service but I failed to listen so please take my advise. Stay clear of this horrible place.

My fiancé and I walked in to look for a dinning set. Julia provided excellent service! She was very welcoming, friendly and made us feel at ease with our purchase. Before we sealed the deal, we met with the manager, Jorge, who also provided great service and gave us a great price! We are excited to receive our firniture this weekend. Thanks for the great customer service Julia and Jorge!

Gabriel Garcia is an exceptional employee, he is very helpful and will do everything to make your shopping experience easy and comfortable. We purchased a living room chaise and we are very happy and satisfied with our product but most of all to have gotten a great deal for a great quality item. Gabriel is a great listener and has great patience he doesn’t make you feel pressured and takes the stress away when shopping for furniture. If there is an award for employee of the month Gabriel deserves it. Ask for Gabriel to assist you when shopping at this location or call ahead of time to make sure he is available

You imagine a store with prices that high will deliver as promised but they take forever to deliver and still you have to wait for backorder items because they aren’t even in the country. I called the costumer service to ask for this matter and instead apologizing the lady gave so bad attitude that I’m resolve never to buy there again.

Bought a recliner leather sofa and loveseat and so far so good
I’m real nervous about them keeping their end of the insurance. We did get it all for 3100 instead of 3500. The salesmen was real nice. A little pushy but nice. I’d like to go back and get a dining set soon. We had a leather couch for over 10 years and I sure hope these couches last that long. I’m not sure if I’m going yo regret the decision of getting power reclining with two kids 10 and 5. I’m trying to keep them from playing with them. I just hope I don’t kick myself later. Time will tell

Highly disappointed. Bought a mattress from this store, kind of overpriced but it was my girl and I’s first mattress we’ve ever bought. Super dope feeling I mean don’t really get to spend a Grand and a half on anything. So… Yup!..
Long story short, me and my girl do our thing on our bed. Box spring breaks at a weak point in the wood were theres a darker wood spot or knot of type from its natural growth. so I was like, «Great, no big deal, that’s why we got insurance».
Call Ashley, they send a so called «tech» who comes when I’m not home, my wife is… He tells her that it’s not a Ashley Brand Bed and that it’s not appropriate to have their mattresses on other beds. LOL?! I mean wow. my girl and I love her but is a bit gullible… She gets all upset…
Dude takes pictures and writes on the report that since even thought it’s a NEW queen bed frame and not a Ashley bed frame, it’s not adequately supported.
Really bro… What kind of background does this dude have., It’s box spring!
Call Ashley’s service line after not hearing from them for about 2 weeks and ask what’s going on. Nice girl named Lisa takes my call and even starts laughing at the report because mind you it’s a Queen size bed breh. I mean who is this guy?!
Anywho, has to call me back for approval to get me a new box spring. Asked about her input and «customer service» expertise and says it’s all Bologna. I shouldn’t worry. great gal, not because she told me what I wanted to hear but because she was“HONEST”. 5 days later, today I get a call from her and I just miss the call but leaves me a voicemail saying «SORRY, but there’s nothing they can do because them and Sealy have come to a conclusion that it was my fault.» For mind you not having the right type of Queen Bed support. Reeeeeaallly? And to make it all better. «The warranty I paid Hundreds of dollars more for on the Mattress is now VOID because of the broken box spring!!!
Therefore washing their hands w/​me and my girl from our 5 year warranty for a simple box spring which was made defective.
.Daiiiiing…I mean wow. super duper pissed!
Should I call them back America?
Then what… for what, lies and BS!
I have more integrity than that. and super sad but to be honest I’m glad this happened to us before we went and bought our kids beds from them next pay period…
Geez America, that sucks!

Sorry i Cant even give them ONE Star Wife & I had just purchased a house in February went to Ashley Furniture store in Eastland shopping center in Covina found Couch & love seat leather recclining we liked there Ashley Furniture well «THEY SAY» they Price match! well like usual brought name of place and price quote just so they can say oh we Can’t match thier Price. Talk about a WASTE Of our time doing that thanks Ashley Furniture. We went back to the furniture store in San Dimas and ordered those same couches for like 300 dollars cheaper and in 5 days had our nice comfortable leather couches arrived. Well had to give them one star or it wouldn’t let me post

My boyfriend and I moved into our new house in April. So we came in on 3.26.16 just before the move and we came too look around at the couches. Mike helped us with what we thought was a great deal. 14 piece set for a great reasonable price you can’t go wrong with that. We expected our delivery on 4.5.16 which we received MOST of our items. All that was missing was our throw cover and candle set accessory set. My boyfriend got a call stating we would have to pick up our items in store, so that following Saturday we came in. We were then told by Mike that they had been experiencing issues with the deliveries of accessories since they are made by another company and delivered by UPS that already upset me because he said that the store was aware of this issue for months now. Next he said that the accessory set that we chose was discontinued! He offered that we take the display, I refused. I do not want something that was out for people to touch. My boyfriend and I then had to go choose another accessory set which we weren’t too pleased to do the second time around since we had spent quite some time here on your first visit; we chose something else. It is now 5.1.16 almost a month after choosing this new accessory set and we still HAVEN’T received it!!! If Mike and his team new that there were troubles with the delivery then why the hell did they not mention this, oh that’s right MONEY. That same day we explained how upset we were to the manager Jorge but he wasn’t helpful, he practically laughed in my face when I explained how it would have been noce to have everything out and looking nice in my new house but nope just a laugh. THAT IS UNACCEPTABLE! They get their money and yet i’m still missing what I paid for. I refused to go back in the store. So now i’m waiting to see what BS they are telling my boyfriend about why we did not receive our last items.
Again they tried to offer the floor model and my boyfriend refused! we definitely do not want anything that was sitting out for everyone to grab!
After what the heck my boyfriend said we got a refund and they gave us the item again through delivery so hopefully we get that but we will see when that happens.

We recently bought a home and Mike costello, Victor and Jorge were happy enough to furnish it for us for a sweet deal!:) Seriously when you walk in here, please have the mindset of «what’s the worse if you ask? Just a no right?» Well Me and the missis asked, and asked, and asked and walked out with a free 14 piece exquisite bedroom set with a full tempur pedic mattress for our daughter (of course in addition to the purchased top of the line 14 piece white leather den set, 14 piece Queen bedroom set) and knick knacks up the yin yang turning our home into an Ashley’s furniture showroom. So please when you walk into here, go for bundles, say your budget and ask ask ask ask (ask if they could throw the planter in there, heck ask if the tv comes with that media box, you never know so please ask)

Awesome experience from beginning to end! We debated on various furniture stores to buy our sectional and dining set, but Ashley won by leaps and bound because of their awesome customer service. Right from the showroom floor to final (and prompt) delivery to our home. We will be buying from here again!

I have been shopping for a living room set for the past month. I’ve gone to so many stores and did not like the furniture made out of particle board that I had to build myself. I live a few minutes away from Ashley Home Store, in the Eastland Shopping Center, so I decided to stop by to browse.
From the moment I walked in the door with my family, Gabriel greeted us with a great smile and with a sincere effort in helping us find what was right for us. Gabriel played host to us, which I truly appreciated, and showed us around the store. As I compared prices, Gabriel told me about the qualities of each piece of furniture – which helped me a lot with making my decision.
Unlike other sales people I have dealt with in the past, Gabriel gave us plenty of time and space to sit and feel out the furniture. The manager, great guy, introduced himself to us and walked us through the delivery process and what to expect. He also gave us advice as to what to do if any of the furniture arrives damaged from the transport. I felt appreciated and valued by both Gabriel and the manager.
By the time we walked out the Ashley store, I felt like I bought real quality furniture for a reasonable price. In addition, I walked out of that store with a big smile. Definitely coming back for a dining room set. Thanks, guys!

I have been shopping for furniture for about a month and was skeptical about coming into Ashley Furniture. I just wanted to be directed to beds and didn’t want to hassle with sales people. Rosa Campa greeted me with a smile and showed me around without that aggressive sales person pitch. She made me feel welcome and answered my questions.
Rosa gave me the mattress demonstration and of course I fell in love with the best of the best. Instead of pressuring me into the sale, she supported me in finding the mattress that not only was the best fit for me but what was within my price range and budget.
Rosa was extremely patient in showing me around to see bed frames and gave me time to go outside, get some fresh air, and make my final decision. On top of that, she went above and beyond giving me the extras to sweeten the deal. I wish making other large purchases were this easygoing. I will definitely go back to Rosa in the future.

My mother needed a recliner, and decided to go to Ashley.
We went a Wednesday morning, we were immediately took care by Gabriel, who is very knowledgeable and nice with the customer.
I liked things to be expedited, and we were in and out of the store within 25 minutes, I was beyond happy, we took a Managers special, 6 months with no interest… Zero Complaints!!!

Came in during Presidents Day weekend sale looking to purchase a living room and a dinning room set. Had no idea what we wanted but we were helped by a very knowledgable associate (Raul Martinez) whom help explain the differences in furniture sets. He also kept his patience through out the 3 – 4 hours we were there deciding what we wanted.
We left the showroom feeling happy with the purchases we made which were set for delivery in 4 days having only one item being delayed due to back order; the associate explained this in detail before we started the buying process so there was no surprises.
4stars were giving because our coffee table came in damaged and we didn’t notice during delivery. However it took about 5 minutes to resolve this issue with customer service. They will be replacing the item.

Nice selection of furniture here, although I hate how furniture sales people are commissioned. It feels very sharky. While our sales rep was nice, it seemed that when we went back to tell one sales rep that a different one was already helping us, their tone changed completely. I would suggest Ashley looks at Living Spaces’ business model with compensation. Even though I’m not real happy that Living Spaces got rid of Jeff Lewis, they still have a better environment on the sales floor.
Here’s the thing about Ashley. Hopefully you NEVER EVER have to call them. The hold time to reach them is longer than the DMV. Seriously. I was put on hold for 35 minutes before I hung up.