Allure Cosmetic Solutions

Took my mom here for her scope!!!
First and foremost they made a mistake in making her appointment. The card she was given was marked for today 12−12−12 at 3:00pm. They called her yesterday informing her that she missed her appointment but when my mom insisted that what was written on the card was that she was scheduled for today the worker on the phone said «it’s ok.» So today, when I saw her chart they marked her as no show, I had to ask myself. Why? So they can bill Medicare twice? Just asking.
Secondly she was not told what kind of procedure they were going to do on her. When she was assisted to the patient room the medical assistant just told her to sit and wait while they will get her ready for the «procedure» after she will receive anesthesia through her nose and immediately left without giving her a chance to ask questions. So there she was, my poor mother, sitting and waiting as her anxiety was mounting. When I came in the room she was almost in tears asking me why she needs to have anesthesia through her nose. How do I explain when I myself am not sure what the assistant meant?
It was a good thing, when the Physician’s Assistant came in he kind of put my mom’s anxiety to rest by explaining the procedure to her and letting her know that it was just gauze soaked with local anesthesia to numb her nasal passages so the insertion of the scope would not hurt her.
Thank you. You’ve kinda redeemed yourself, but I can not put aside the unnecessary anxiety my mom went through, hence the the 3 stars.
We’ll see when we return for her next appointment.