The UPS Store

Fantastic store BECAUSE, a customer receives friendly and professional attention quickly EVERY time. If the owner is tied up, he makes a comment to you that he recognizes you are there and give you instructions how to expedite your order. Cannot beat the service at this store!

I stopped into The UPS Store in West Chicago for the first time today. Even though I drive past it at least twice a day, five days a week. I never even noticed it was there. It is located in the back of a mostly empty shopping plaza, and not very visible from the street. I only found out about it after Google searching copy places near me (the Fed-Ex/Kinko’s I usually go to was having a very hard day — couldn’t even make me 40 b&w copies, but that’s a different story for a different review).
I am so glad I know about this UPS store now. I called ahead to check pricing and availability. The man who answered the phone, Jon, was very friendly, answered all my questions, and invited me to come on in.
As soon as I walked in, Jon greeted me with a smile. There was a blonde woman working as well, whose name I didn’t catch (sorry!), who was also extremely pleasant.
Jon even went out of his way to use white-​out on my original where there was some writing I didn’t want copied. The white-​out covered some of the lines, so he went and got a ruler and a pen and drew me some more perfectly straight lines! He did a test copy to make sure I was happy, and then made the rest of my copies.
All of this for someone who was spending a grand total of $ 4.00! That, in my book, is customer service that goes above and beyond.
I need copy and printing services fairly often for my work, and this is DEFINITELY my new go-​to print shop.
Those of you who drive past 59 & North Ave everyday and don’t realize this great little print/​mailing shop is back here, take a closer look. It’s worth finding. Service and friendliness like you’ll find here is hard to come by these days!
Thanks UPS Store! And a big thank you to the employees who helped me. You gained a customer and made a lasting impression! Glad I got to brag about you!

Just wanted to write a little review and mention how nice Sterling was this morning. I came to drop a package off and he welcomed me and was just so genuine and had such a positive attitude. I wish more people were that friendly when you walked into a business. Thank you for just simply greeting me with a warm welcome.

Always good service, every time we ship from UPS Store in West Chicago!
Over the weekend, I had a package to ship back to AT&T. They said to drop it off at a UPS Store & that the employees there would know what to do with it. Just as I walked into the store on Saturday, I got a text from my daughter saying she & her friends were ready to be picked up earlier than expected. The man at the UPS store took my package anyway, even though I had to leave before he could pack it up & label it. I just got an email Monday at noon, saying that AT&T had received my package already!
Great, trustworthy, friendly, responsible, thorough service from WeGo UPS Store — every time!

Sterling is the man, and this place is great. He does a wonderful job of making his store more than a faceless corporate chain, and really makes it his own. I was really surprised and pleased by the personalized approach.
These guys will do whatever it takes to help you out in any situation. Especially if you ship things often, this is your guy.

Owner is both extremely helpful and friendly. I have been there multiple times and he has had good shipping advice and helped me out when I forgot to tape my box (something the post office will not do). I am happy to take my business to the UPS store next to Hobby Lobby in West Chicago.

Always a good experience! The owner is very helpful — you feel like you are in a small town business in the respect that he knows many of his customers by first name. It amazes me how when someone walks in, he knows who they are! I wish all businesses were like this! I personally have never had a problem here — always a good experience.