Widmer’s

Extremely Disappointed!
I recently moved to the Cincinnati Area for a new career. My job requires me to wear premium and fashionable clothing. I purchased a new wardrobe from Brooks Brothers. $ 150 per pant, $ 89 per shirt, $ 795 for my coat, etc. High priced nice Wool clothing. The clothing was purchased in November 2014 and are less than 60 days new.
I went to Widmers based on a recommendation that they do very nice work… This is definitely not the case… Upon picking up my clothes, my coat was missing… Instead of looking for the coat or even attempting to locate it, the manager rudely said «well are you going to pay for what I have found?» Of course my response was «no, I will pay when you find ALL of my items» the manager then said «Well I have other customers walking in and a driver that needs to take another load to our off site cleaning facility.» Mind you the customers were still in the parking lot.
The manager then proceeded to place my items back behind the counter hanger and tended to the other customers and driver… Then finally began looking for my coat! Did I get offered a partial refund for my time wasted… NO… Did I get a smart a** remark from the manager… YES… Just plain rude and inconsiderate.
The best part to all of this; upon returning home and removing my items from the packaging; I noticed Pilling on all of my items… What causes these crazy balls of fuzz you may ask… Laundering of my Expensive Wool Clothing! I was irate in this moment and called the manager.
The response I received was a very unsympathetic apology and an offer to send my clothes back to the warehouse for repair!
Yes, I want the people who made my clothing look unrefined to repair them… No Thank you… I sent pictures to the manager to prove my claim and she sent me an email stating that it appeared to be a manufacturer defect and told me to return all of my clothing to Brooks Brothers!!!
I contacted Brooks Brothers and they told me they would exchange all of my Wool clothing, however, they wanted to make me aware that this is an excuse given by a dry cleaner that has messed up and washed my clothing… They said that unlike the dry cleaner, they stand behind their product and will ensure that I am completely satisfied.
However, I am a man of ethical responsibility, and will not make the party that is not responsible for this error hold responsibility… Thank you to Brooks Brothers for being a company of integrity!
I have spent several hours shaving my clothing back to smooth and will NEVER use Widmers again.
I do NOT recommend you take anything of value to them unless you have plenty of time either correcting their mistakes or take pleasure holding other people responsible for their mistake.
Price: $ 72 for 3 Wools Pants, 3 Shirts, and 2 Coats… This price includes a $ 10 off coupon.
I do have picture and email proof of my statements if you need me to validate my claims… However, based on other Unilocal reviews that I have found on Widmers while researching this company; you will notice that my claims have already been substantiated by many other people.
Please keep in mind that out of the 67 Million reviews, less than 20% are negative. I am one of the few that are disappointed enough to leave a review.
Widmers should really take this serious as Unilocal influences the purchasing decisions of over 200,000 people daily! Unilocal is also used by Siri to give reviews on the fly and is ranked as the #1 review site. 98% of people who have made a purchase did so after viewing Unilocal!
Want the stats:

Terrible customer service — paying with a credit card each time turned into an incredible hassle. Borderline rude employees. Prices that are highest in the area. Cleaning quality is unimpressive. Yes, they deliver, which is convenient, but I prefer to go somewhere my business is appreciated.