The UPS Store

I’ve shipped items from here multiple times now and everyone in the store has been through and quick. I’m in and out and my packages are on their way. Prices are good and employees are helpful.

This store is fine, except for its prices, and I have finally accepted that I will have to drive a little further to a big box to avoid those prices. Twice, within 48 hours, I sent the exact same document, notarized, scanned and emailed, and the second time the price was + $ 5. I kept those two receipts for almost a year, trying to get the courage to return and ask them for an explanation. Giving them another chance now, I was charged $ 7 to scan and email a four-​page document. I’ll be back, guys, but only in case of EXTREME emergency.

I have been to this location multiple times to ship on both my personal and business account primarily because of the store’s convenient location.
Earlier today, I took an item to the store with the intent to purchase packing supplies, pack the item, and then ship the item. The clerk, Walter, advised me that packing supplies (a box and bubble wrap) would cost roughly $ 10 and shipping my item via UPS Ground would cost roughly $ 25. Okay, fine.
I purchased the packing supplies and began to place the item in the box and pad it with bubble wrap. Walter had the nerve to tell me to leave the store to pack my package. I don’t know if it is company policy or Walter’s policy to alienate paying customers but this was enough for me to decide to leave the store and not return.
If I am buying supplies from your store and shipping with your store, why would you make me go outside to pack the item in the box? There is plenty of space on tables within the store and I’m told to go outside to pack the item in my car… Wow, that’s excellent customer service… Not.
I can’t spend 3 minutes packing my item in your store? Okay, I won’t be shipping with you today, tomorrow, or any other time. Good job losing a customer over something so silly.
Nate, former customer for years