Piazza Acura of West Chester

I purchased my Acura from a different dealership, out of state, and when I moved to the area starting coming to this one. What a phenomenal team, they go above and beyond to make sure to deliver red carpet service & aim to please!!!

Bought a 2015 TLX from Piazza Acura of WC. The car wasn’t even cleaned before I left the lot. It was a used vehicle, but they could have at least vacuumed the seats and armoralled the
dash. Lucky for them it was dark and not very noticeable at the time or purchase. I added a remote start to the vehicle as part of the purchase. Brought the car in and after the install, I noticed a deep scratch on the rear bumper. Took pictures and brought it in for the dealer to look at. I didn’t hear back from them for a week and when I call the service manager basically said tough luck, you can’t prove it happened here. This is a horrible dealership and I will never return here for service or sales. They also overcharged me almost $ 250 for registration fees.

Took my car in for an oil change and tire rotation. $ 115 dollars later I vowed never to go back. I know there is an up-​charge because they believe they are a premium product but this last time was too much.
The waiting area is a row of sofas and chairs facing a wall mounted TV. It is sandwiched between the cashier, new car display, and the restrooms. There are a few other chairs next to the door across from the vending machine. It was so loud I was unable to read and forced to watch the trash which was on the TV.
While waiting I was approached and told I needed new rear brakes and rotors. They would take care of this for the low low price of $ 500+. I couldn’t figure out if I should laugh or scream; what a rip off. I denied any additional repairs and asked for my vehicle.
A short time later the service rep returned and took me to the cashier. After the rep was done trying to sell me overpriced service I went to pay. I turned to the cashier and said «Good Morning.» She gave me a dirty look and replied, «$ 115.xx» I reluctantly turned over my credit card and was taken to the cleaners.
After leaving I noticed I was charged $ 4.17 to refill my windshield washer fluid. Are you kidding me!!! I can buy a gallon of fluid for $ 1.99. I’m sure the dealership gets a discount from that price. I took the vehicle to my local mechanic and paid less than $ 200 for the brakes and rotors for a $ 300+ savings. Besides the savings, I was treated better there than at this dealership.
Avoid this place at all cost!

So I was kind of on the fence about Piazza Acura of WC. I recently purchased a used 08 civic Si sedan from them. The buying /​haggling process was definitely old school. My salesman Dan, did a good job but didn’t seem to have any bargaining power. He was patient and worked with me as much as he could. His manager Dave was unresponsive to emails. I wound up getting pre-​qualified for the loan which was a good thing because their lenders couldn’t come close to the loan I received from Lightstream. Although Dan did look over the loan documents I received to make sure there were no stipulations or shadiness. What brought me from 3 – 4 starts was their service department. After leaving the dealership I noticed a couple of mechanical issues with the car. Even though they have 2 dealerships much closer to me they insisted I bring the car back to where I purchased it because they wanted to make sure I wasn’t sold a damaged car. They gave me a loaner car free of charge while my car was getting fixed and they resolved my issues (with the help of the TSB I found on an 8^th gen civic forum). Buying a used car can sometimes be a pain in the ass but they made it a little less so.

salesperson SAM is rude to his co-​workers and ended up to me too. Sam shouted at me (a customer trying to buy an MDX) to get out of the car he is trying to sell. Very unprofessional :(He could at least try to say it nicely and there are at least hundreds of cars out there. I just dont understand it.

Piss poor salesmen and service.
Went here for an MDX because we bought a TL from Piazza in Ardmore and they were awesome. Lets get started.
We took a test drive and we literally asked the «salesman» about a dozen questions. He answered maybe one of them. The response for the others were «I’m not really sure». Even after we bought the car he was «showing» us the features — that he didn’t even know how to use. It was SO bad, we had to tell him to stop talking because we would just figure it out for ourselves and that it basically like ALL THE OTHER ACURAS. Its literally like it was his first day as a car salesman, but hes been one for like 35 years.
So one of the reasons we bought it from here is because I figured I could take the car to the Ardmore location because its the same owner and is less than 10 minutes from my work. No dice. Apparently, they’re independent of each other and basically have to deal with incompetent people from West Chester now.
One of the keys didn’t work so he said just bring it in. When I did, he said he had to order the parts for it. So I drove there for NOTHING cause of an incompetent lazy salesman. A week goes by and I call to see whats up — there’s NO record of the order ever going through. Awesome.
After finally getting pissed off enough, I call and explain all the shitty stuff we’ve been going through and then he says «I’m new, I’ll have the used car sales manager call you». Another week goes by, no call.
Your dealership is crap! Your salesmen are inexperienced/​incompetent, your service department is horrible and your car sales managers don’t seem to care about feedback .I will NEVER buy another car from here again.
FYI — it took a bad Unilocal review to get a response out of someone from the dealership.

Service is way overpriced. Constant nickel and diming. Always saying I need unnecessary work done. They use cheap oil and filters. My mpg increased from 28 to 31 since I left.

I’ve never seen any dealership like this one! Bad services, sale person was so rude!!! Don’t waste your time and your money!!!

I have been going to this particular dealership for almost 19 years now. I have had 6 Acuras and had great luck with all of them. The service department here is second to none and I go out of my way to this dealership as I trust them with my car. If you ask them for upfront pricing they will always tell you what to expect within reason.
We have purchased 2 Acuras from them new and the rest have been used from other places but we always go their for service. I get treated great when I to get my cars serviced.
I highly reccommend this place to everyone. I just traded my 99 Acura TL with 223,000 miles on it… What a great car… Quality, service, integrity, and price is why I go to this dealership. If you have a problem just ask for the service manager, and he will explain anything you need to know about your car in simple terms that anyone can understand. The entire service team knows their stuff…

Do not go to this dealership. I also now recommend not buying Acuras (and I say this after loving my Acuras for 15 yrs) due to corporate Honda/​Acura not caring about customers. But this dealership’s service department neglected to tell me about a diagnostics charge. The guy that made my appointment assured me it really shouldn’t be a problem to have my warranty honored.
I was called later that day, with a $ 10,000 repair quote. And a diagnostics charge. $ 5700 of it should have be under warranty. I was denied by Piazza and Acura. The icing on the cake was catching the receptionist in a lie she told TWICE about something they said was wrong with my car. The service manager was always away from his desk, and I was talked down to, interrupted, disregarded as a long term Acura buyer, and lied to. If I could give them zero stars I would. All I can say is stay away from Acuras, stay away from West Chester Piazza Acura, and probably stay away from all Piazza dealerships that surround our area. If that is acceptable company culture in one dealership, I can’t imagine any other one being any better.

I bought an Acura from Adam at Piazza. My husband and I shopped around at all the Acura dealerships within an hour of our home in Delaware County. Piazza was head and shoulders above the other dealerships: no games, no tactics, no bait and switch. Adam and the sales manager made a good, fair deal right off the bat and made me feel good about buying a car from them.
I can honestly say that this was my best car buying experience ever.