Kia Of West Chester

I rated this low because I wanted to ensure that Kia of West Chester KNOWS how disappointed I am in what they did to my credit score with the unnecessary credit inquiries. I had obtained pre-​approval from Kia Motors Finance and had the documentation with me when I reported to the dealer. I made it very clear that I was going with Kia Finance and their approved [very low] interest rate. However, with this being told to the salesperson AND the finance department, they still made SEVERAL attempts to obtain financing with local banks. This jumped my inquiries up significantly.
Although, I did complain, and they did write a letter to the credit bureaus stating that the inquiries were, in fact, unnecessary, and apologized, the credit bureaus would not remove the inquiries, stating that the inquiry removal requests would need to come from the banks, themselves. Kia of West Chester was advised of such; however, indications are that they no longer pursued working with those banks to submit those inquiry removals to the bureaus.
That said, I have no choice but to provide this rating and to warn future customers of the potential for unnecessary inquiries in situations where you already have pre-​approved loans arranged. If Kia of West Chester wishes to continue to pursue persuading the banks to remove the inquiries, and is successful in doing so, I will be glad to remove this rating.

I love dealing w/​car salesmen. I’m the guy my friends bring along w/​them when they have to buy a car. A few weeks back, a coworker asked me to go w/​them to Kia of West Chester. It was to be the first of about 3 stops that day to car dealerships. The salesman was nice enough when we arrived and told him we were looking for a Forte. My coworker went out on a test drive for about 10 minutes. When they returned, we started talking numbers. He had a 2003 Mercedes to trade in. It was worth about $ 3k for trade in (taken from 3 different internet sources). He was offered $ 1500 for the trade and told that’s the best they could do. With that, the monthly price would be $ 289/​month to buy the car (not a lease). My coworker has a credit score of over 790. The salesman explained the $ 289 was based on 5% APR since they hadn’t run the credit yet. I said, «Well let’s go ahead and do that.» He replied, «In order to do that, I need a verbal agreement.» I said, «Well I’m telling you to do that.» He says, «No, I need a verbal agreement that you’re going to buy the vehicle.» I laughed and said, «I’m not sure what you’re asking for then.» We went back & forth for another 30 minutes… coming within $ 500 of a deal. They wouldn’t budge so we decided to leave. We asked for the Mercedes keys back. A manager came out. We asked for them again. HIS manager came out. We asked for a third time and a 6’7″ man walked over and said, «What can we do to make this deal?». I said, «Come down $ 500.» He said, «We can’t do that.» My friend said, «Then we’re going. Keys please.» After asking yet again, we finally got the Mercedes keys. As we’re walking out to his car, the original salesman comes out and says, «Fine. $ 229/​month.» My buddy says, «Yeah, we’re leaving. We’re going to check out VW now.» He asks us to call him later as the $ 229/​mo was good all day. Fast forward 5 hours… my buddy has signed the paperwork for a brand new Jetta at a great price. The salesman is going over all the features of the car in the parking lot… about 5 minutes away from driving off… when my buddy gets a text from the Kia of WC salesman. It read «Hey *******, hope all is well & you’re all done w/​VW & their sub-​par warranty. Shall I have your Forte gassed up& cleaned for you?» Totally unprofessional. I’d walk before I’d ever buy a car from Jim Sipala.

This is probably not the worst car dealership in the world, but it’s probably a close 2^nd. When I went in to buy a car, they actually tried to sell me one with a completely different info sheet. Different model, different specs… Buyer beware.

I’ve been coming here for over a year now (since my «Soul» purchase) for recommended maintenance and have always been satisfied, from the initial answering of my phone call, to the transfer to service department for scheduling, the mechanic, and last but not least, the check out for the services performed.

It’s funny that there are 14, yes 14 reviews that aren’t showing up on this company, almost all of which are negative. Yet, the two that do show up are 5 star reviews, figure that one out.
I wanted to trade in my old Kia that I purchased used from another dealership so that I could get a new SUV because of all the bad winter weather we’ve had to deal with. I went in specifically wanting an AWD SUV, but somehow came out with a FWD and a backup camera, which happens to cost extra, even though it’s standard on almost all cars nowadays. They just kept saying how important it was to get a «perfect rating», blah blah blah. Whatever, just give me a good deal and then we’ll figure something out. 7 hours after getting there I finally get an SUV, to which they give me a new license plate, even though I told them MULTIPLE times that I wanted my old one since it was a vanity plate. They charged me for the old one, which went into my monthly payment.
Within a few months I started having issues with my car:
New windshield wipers multiple times
Molding around windshield lose
Nosy inside of SUV (was told that happens all the time when you start driving a car)
Needed new tires & New brakes at 25,000 miles (ridiculous)
Trunk won’t open
UVO stopped working
Door panel clips broke so my door wouldn’t open
I’ve only had the car for 2 years now. Did I buy a paperbox? I got more miles out of my powerwheels.

had been looking to trade in my Volkswagen Passat in for months had contacted numerous dealerships but they all have the typical sales person that just want to get you in and I was more interested in doing my research prior to coming in. Finally talked to sales person Eric Trembicki and I told him what my goal was and he said he would do everything to get me there. Went in yesterday ⁶⁄₂₂ and was there for a couple of hours but was well worth it he helped me get out of my old car and I leased a car for less than I was paying for my old one. Everyone was very helpful and kind I had my three year old with me and they offered him snacks and to put a movie in for him. It’s a very friendly family oriented place. I would completely suggest giving them a shot if you’re looking into getting into a reliable car.

Had a great experience purchasing my Kia Sorento with a salesman named Eric. Very kind and professional. Great sense of humor and very personable. Great family dealership and very understanding when you bring your children along! Not to mention I absolutely LOVE my new car!!! Everyone who asks about my car I just tell them to «go test drive one!!!» Awesome experience, highly recommend Eric T and Kia of Wc!

The service team at Kia of West Chester is #1 in the Delaware Valley. The are always courteous and friendly and treat each customer as though they are the only customer of the day. Their prices are extremely competitive and make servicing your Kia EASY! Love these guys!

Manager doesn’t know how to treat customers. Sends them back to do their homework!
Meh