Import Intelligence, Inc

I would like to update my review and mention that the owner contacted me and credited my CC for the full amount charged for the per-​purchase inspection.

Not sure what happen to this place. Last year they did a good job inspecting my car. I recommended my girlfriend to go there to get hers done and they nearly killed her by changing her brakes and forgetting to put a caliper bolt back into the caliper. Its sad when this was an inspection and was passed with brakes that could have fallen off. They need to train their employees to check important things like THE BRAKES before letting it out the door. She also drives kids around for her job and the wheel could have locked up on her. He refunded the labor charge but the trust is gone from this place. They had to come out and fix it in the driveway on the weekend and now the rim has a score mark in it from the dragging caliper. I had to check everything again myself since I didn’t trust them at all. All this aggravation for a simple brake job. I could have done a better job myself. So if you want to come here be sure you check the work when you get the car back. Stuff seems to fall off after they work on it.

Had to give these guys a 5 star review! The guys here are very knowledgeable and honest. They will not steer you wrong or try to sell you a part or service you do not need. I live in Phoenixville and travel to West Chester to get my vehicles inspected here because I know I can trust the expertise and honesty of the people at this shop. I highly recommend them for all of your service, performance and routine maintenance. Tell em Dave E sent ya!

They did a great job with my pre-​purchase inspection. I will use them in the future for work as these guys are clearly experts and meticulous. I asked a lot of questions. They were responsive both by phone and email. They took time to answer all my questions and examined and noted specifically points of concern. Very professional.

Just had my inspection done today and was very pleases! The pick up/​drop off service was such a nice add on. The customer service is great and very professional. Reasonably priced for quality work on my cooper (it’s my baby). Not all shops I’ve been to know how to work on Minis and it was no problem for these guy. This will absolutely be the new spot I go when I need any work done!!!

Matt, the owner, was there by himself on the Friday, two days before Christmas. He had let his staff go at noon, and I was just going to be an inspection, only he found I needed new brake pads and two rear tires to pass. He had to do the work himself. He was friendly, intelligent, and did his best to offer me service that meant I was taken care of that day, with good quality products on my car. I had a coupon on the inspection, and the safety check price was in line with his competitors. I will be a repeat customer!

I started taking my cars to Import Intelligence in 2009 when I got tired of dealerships giving me the run-​around. Since day 1 Matt and the team at Import have been the best thing to happen to my cars. I can bring any make and model to them for service! Their knowledge extends beyond import cars as well. They have worked on my cars that span between Honda, Nissan, Ford, Jeep, and Mazda! Their prices are fair, their work is honest, and they do everything in their power to leave their customers satisfied — and roadworthy!