Focal Pointe Eye Care Inc

I have worn glasses and or contacts for most of my life and have gone to the same doctor in Dayton for over 40 years. I have never had any trouble until I switched to Focal Point, which is closer to my home.
To start, they were ½ hour late for my appointment, then I spent an hour with an assistant. By the time Dr. Lyons finally saw me he needed to leave in a hurry because it was closing time. He (his assistant) gave me 1 contact to wear. When I explained that using 1 contact in one eye wasn’t improving my vision, he told his assistant to try a stronger lens, then he left. Rather than have me try it on, she put one lens in a bag for me to take home, even though I had expressed that the «mono-​vision» approach wasn’t working. I was charged $ 65 extra for this rushed and useless contact fitting.
I was so disappointed and frustrated with the way I was treated that I decided to take the glasses prescription to Lens Crafters. It turns out this prescription wasn’t correct either. My vision was blurry and I couldn’t see. I called the Focal Point office to let them know, and again they had me see a technician or assistant rather than the doctor. She said the glasses weren’t made properly. I believed her at first, but had 2 different doctors verify that they were made correctly. No one at Focal Point rechecked my eyes to be sure I was given the correct prescription or even checked my vision with the glasses, and Dr Lyons was shockingly un-​involved.
He did spend time talking about the Fundus Imaging which his office convinced me to pay $ 30 extra for. He used this to suggest that I «might» have glaucoma and should return for more office visits and further tests even though his assistant had just given me what she called a «state-​of-​the art test for glaucoma that most offices don’t have» and said that I didn’t have any signs of glaucoma.
My appointment with Focal Point was very expensive and I have nothing to show for it except a pair of $ 500 glasses that I can’t use. (Lenscrafters was very helpful and dedicated to helping me get the right prescription, but Focal Point was not.)