Sizzle Tans

I’ve been a member at sizzle tans for over 5 years and I think in all 5 years I’ve had to cancel my package only once because I moved away for a few months! Missed jersey, moved back and signed up the day I got back. I’ve recently been nothing but disappointed — dirty beds, snobby workers (always the same girls who are snobby) and mind you they can write comments on your account for «problems or concerns» except they write comments about YOU! The silly girl was reading the comments on my account, giggled then said «what bed would you like to do tonight?» I would rather drive an extra 20 minutes to another tanning salon then feel targeted and victimized every time I go in there! I’m actually sad that sizzle has made a turn for the worse.

I been a member of sizzle tans for a long time, for a really long time I liked it but it is absolutely a horrible place now due to the staff. I went tanning in the Caldwell location and ended up laying down on a dirty bed. as I laid down the bed was greasy with lotion from the previous tanner. also the manager at this location looks like she is always hung over -.- so I stopped going to this location because it was being run by a hung over manager. so I then went to the Totowa location and the staff is very nasty. the environment is defiantly cleaner than the caldwell location but the guy working there gave my friend an attitude and was very rude when I asked to know more about certain lotions. so I thought that maybe he was having an off day until other people that went there were also complaining about him. defiantly going to beach bum.

What an awful business. I’ve been coming to sizzle since they were one location in east Hanover. I started visiting them in ²⁰⁰⁵⁄₂₀₀₆ and have continued to use them over the years. Most recently I was treated very poorly. The beginning of January I decided to sign up for a membership which is a three month minimum. I maybe went a handful of times in those three months, which costs $ 50 a month, and by March I decided I would cancel for obvious reasons. Well since I signed up a week into January they informed me I’d be required to stay for a fourth month and January «didn’t count». Fine. End of April rolls around and I was on vacation and the 1^st of the month I was charged for May. I called their west Caldwell location first thing when they opened to let them know I didn’t wish to stay another month and hoped to get a refund. I asked for a manager, she said there was nothing she could personally do but she’d get back to me. Ok great. Well I never heard back from her, I had to reach out to her three more times and each time still no answer to my problem. I tried Morris plains and got the same response from their manager, no help at all. She said they don’t do refunds. What business doesn’t do refunds? Now I’m out another $ 50 for something I will not use this month and I will NEVER use their services again.

Went for a tan today to prep for a vacation on Monday. The girl at the desk tried to push all kinds of beds but I insisted on a basic. There was so much dust inside the glass that the bulbs must have been in there forever (see picture). The face tanner was apparently not working either (see other picture)! When I got out, I asked her if it was broken and she says «oh, the last person that used it must have shut it off». What? Not even an apology.
It seems that your treated like a second class citizen unless you spend extra in this place. Terrible experience.

Awesome airbrush tan done by Megan. She was very knowledgable, and did an excellent job using the right treatment combo to get my skin tone exactly the way I wanted it to be. She welcomed me right away, and accommodated me even though I was late for my appointment. She was very friendly and did not pressure me to buy any packages (as I have read other reviews on Sizzle that made it sound like I would be pushed into something I didn’t want.) Great location, super clean and nice modern décor.