You can go with a big name company or you can go to ESG and for the same price get a much better system and experience. All correspondence prior to my install(November 2014) was timely and helpful. Bob was great at explaining my options and helping me find the right choice for my home security. Since install, I’ve had a few questions and every single time I received an answer almost immediately. My system is working great and I can’t say that I see anything going wrong any time soon.