Running Fit

Somewhat new to running so unfamiliar with all the options. Staff was very nice and patient explaining all the options and helping me make a decision on the best shoes for me.

Wow, I stopped at Running Fit Yesterday and the experience was lousy. The reason I gave two stars instead of one star was because the lady working there was nice but the guy was a real snotty and rude person who made me feel uncomfortable. I was looking for a zip up warm up jacket that I could unzip a bit rather than take it off completely. I was talking with the lady and she suggested a zip up that I didn’t like Bc of the material– it was scratchy. The guy interrupts and in an aggressive and challenging voice ‘why, u running without a shirt on underneath?” I said ‘no, short sleeves’… I felt so uncomfortable and frustrated, I actually had tears in my eyes after leaving. I will never shop there again for fear of being made to feel less than by a jerky salesperson. Never ever try to make a customer feel dumb Bc of their personal preference. That’s why there are choices.

The store was clean and well organized, but the employees seemed overwhelmed by the number of customers, which slowed down the process.

I have been frustrated lately. Running is a relatively new thing for me. I got my 1^st running shoes another local running store. I thought I got a great shoe. I never had an issue except an occasional black toe nail. So, I went back to that store for new shoes after they were worn out. Apparently, the 1^st pair of shoes I got were too small. That was 1−½ years ago. I got refitted again. I was put in a Nike shoe that was way too narrow. The 2^rd visit, I was given a shoe that was too big. Needless to say, I did not want to go back.
So, I decided to check out Running Fit in Farmington Hills. I was helped by a young man named Troy. I gave him my whole story. He listened with a smile and reassured me that he will get me in the right shoe. He said he’s there to help me understand all of those crazy specs on the shoes that I read about. He refitted me on the machine. He measured my feet to check out my size, and he watched me walk a lot. So, he brought me a few shoes to try. 2 of them were definitely winners, Mizuno Wave Rider 16 and Brooks Ghost 6. He really spent time with me and made sure i was happy. I never felt like I was taking up his time.
Troy is a gem! He knows his stuff and he’s got great customer service. He truly loves to run and happy to help. I really appreciate all of his help, especially after having a not so great experience at the other store.
The store also carries a decent line of clothing. I was interested in some items, but I needed to stay on track Maybe next time! I would definitely go back for more gear.
I am so happy about my experience! Thanks to Troy!

So far pretty impressed with Running Fit. I am currently taking their Running 101 class. It is an 8 week class that ends with a 5k. So far the staff have been pretty helpful and friendly. They are in a new location at Maple and Orchard Lake between the Olgas and Plum Market. I bought a pair of running shoes here. The salesperson was very helpful and brought out several shoes to try on. They have some high tech machine to check your foot arch and what shoes would be best. I know I overpronate so I did not have to use the machine, but I saw another customer use it. They have a great selection of merchandise, too.

I wanted to like Running Fit – because I’m a runner and want to support the local running stores – but my experiences at Running Fit have been mixed.
The good (and why I give it 2 stars): some of the staff is helpful and friendly. Also, Running Fit organizes the Martian Marathon/​Half-​Marathon/​Meteor 10k races every April – these are fun races!
The bad (and why I give it 2 stars): Customer service is not so great. For instance, I had gone in there for a pair of shoes but they didn’t have my size. They said they would order them and it would take a couple of weeks. I stopped in the store about 3 weeks later because (1) I had a gift card to spend; and (2) I wanted to check on the status of my shoes. When I inquired about my shoes, the dude that was working there said (in a snotty tone): «Well, did we call you?» Me: «No.» The dude: «well then, they’re not in yet. We’ll CALL you when they’re in.» ANYWAY, guess what? They NEVER effing called me about my shoes! And the guy was a snot. p. s. This was not the first time the staff was snotty to me, either. I thought runners were supposed to be friendly? I’m friendly! My advice? If you go to Running Fit, proceed with caution.