Stanley Steemer of West Berlin, NJ

I was very disappointed and will not use Stanley Steamer again. My carpets smelled like wet dog and I saw stains when they left! And I do not have nor have I ever had an animals. I was charged $ 242.00 for my approx 900 sq ft basement, when I made the appt, I told them I had 1200 sq ft. I was quoted a price of $ 199.00 for 1200 sq ft. The day of the cleaning the serviceman charged me additional for a 2 step landing, ignoring the fact that I had a contract for $ 199.00 for 1200 sq ft. When I asked why? He just babbled on and on. He was driving me absolutely crazy, he just kept talking a mile a minute, telling me I needed all these additional things done to my carpet or I risked getting sick. What? My house is immaculate and as I told him before I do not have any pets or smokers, and this room is hardly used! He never stopped and was quite rude at times, even after I told him many times my carpet was being ripped up and replaced with wood in a couple of months. He even said «he did a lot of homes in my development and there are a lot of Israeli’s here, am I Israeli?» Really! What? He told me I had water damage in my rug and I better get the extra enzyme deodorizer for an additional $ 93.00. I did not want to spend another penny. I am the original owner I have never had a drop of water in my basement which is above ground and bone dry. I should have stuck with Fresh Carpet, my carpet smelled wonderful when they left and it looked almost spotless, for much less.