Gordie Boucher Ford Lincoln of West Bend

Worked a deal on a limited availability vehicle and at the end of the deal, they added $ 1,975 for paint protection. What a bunch of thieves.

I am very unhappy with my experience with Gordie Boucher Ford Lincoln in West Bend sales and service departments. I chose to look at vehicles here because I thought that I would get great customer service. I was very wrong. The salesman that I worked with did not seem very educated on the vehicles that he was trying to sell me and was not very personable. I took a 2010 F150 for a test drive and it gave a foul odor while driving. I brought it up to the salesman and he told me that it was just because it had been sitting on the lot for a few months. I had never had a vehicle make a smell like this before so I believed him.
I purchased the vehicle and immediately had transmissions problems in both the front and rear end. Also the smell was getting worse. I brought the truck back to the service dept. They fixed the transmission issues but told me that they could not replicate the smell. After several months of driving I figured out what situations would make the truck make the smell. I brought the truck to the service department several times and gave specific advice on how to make the smell but they could never replicate it. Then I happened to be driving past the dealership while it was making the smell so I pulled strait in the service dept. The technician looked at it and said he had no idea what it was but he would get a Ford engineer out to look at it. Six months and many phone calls later an engineer came to look at it. I gave very specific instructions on how to make the truck produce the smell that included driving the truck until it warmed up. When I picked it up I was told the engineer could not replicate it. I kept track of the odometer and there was only 3 miles put on the truck after I dropped it off. I was told that the smell will probably get even worse and then they should be able to figure it out.
Over the last year since I purchased the truck I have had it in the shop at least 10 times. The smell can get so bad that it makes my wife and daughter feel sick, so we can’t even drive it when we are all together. I am left with a 5 year old vehicle that I can’t use and a service department that can’t fix it.

I live in 75 miles away, and they are able to drive totally three and half hours to pick me up and drive to the dealership!
The overall experience is very good, starting from the email chatting to the sales person to the finance manager. They do NOT play tricks with you! However, some other dealership I contact will do it all the time. Highly recommend this dealership.
BTW, their tailgate package is huge. My new Fusion could barely fit all the staff in.