Enterprise Rent-A-Car

The staff at enterprise rental cars is incredible. I always enjoy getting a car from them. Good deals. Love their weekend rentals. The chauffeur is so polite.

Horrendous service and berated by Manager in Training. Refused service for personal reasons as trainee describes as I, as customer, was «lying» as I spoke on the phone, not aware of what was being discussed on other end of conversation. Inconsistent guidelines within corporation. Requested pay stub and two forms of utility bills (which I provided for mgr in training). He felt he was «personally offended» and refused my ride back to point of origin.
Unprofessional, unethical and inequality in service… Will never use Enterprise again, as managers from 2 locations sided with employee consequent of my issuing of complaint. I have been a loyal customer for over 10 years. I used the facility for years for business starting in 2006 on a weekly basis.
One star indicated as one employee, who drove me to facility, when I asked him to take me home, he did, and was very understanding having witnessed my treatment.