PetSmart

I was told you can’t buy items in the store as the advertised price shown in the store, unless you have a store card. Nowhere in the store does it show 2 prices with and without card. No card, no purchase, and no I will never return to PetSmart.

The fish selection seems to be consistently limited.
There is a wide selection of food products for both cats and dogs.
The pricing seems to be a bit higher than their competitors.
The staff is hit or miss. About half the staff seems to be knowledgeable and capable. The other half… not so much.
The cashier seemed to be genuinely offended when I refused to sign up for the rewards program. She did not seem to understand that my information and privacy are more valuable than the $ 2 I would save.

I have to say that I have stopped going to this Petsmart for grooming because of the staff. Each time that I’ve walked into the grooming part of the store, either I am not acknowledged at all, or I am met by a blank stare until I say hello to someone. If these people are this unhappy, then they should probably find work elsewhere. And even though my dog looks cute when they are finished, which is why I gave two stars, she almost always has scrapes and red places underneath her that look like she was burned by the clippers being too close, or too hot. Another reason I have stopped taking her there.

I’ve been going to Banfield since 2010, been to multiple locations, never had such a terrible experience as this one. Brought my two yorkies in for their comprehensive exam, was told they would be done around noon. I called at 1pm they told me the vet was going to be calling me back in about «5 minutes». 2pm rolls around, I call back, they ask if they can put me on hold and then hung up on me twice. I finally just walk in at 2:30 and pick up my dogs and I’m out the door in 5 minutes. I purchased 6 months of trifexis (flee, tick, & heartworm) for two dogs 5lb — 10lb. The next morning I go to give it to my dogs and see they sent me home with one box of 5lb-​10lb and one box of 10.01 lb-​20lb. (Both my dogs are under 10lbs) if I had given this to them, it would have killed my dogs. So I call them right after I noticed. They ask me to bring it in. I drive 45 minutes to bring it in and the vet says «oh sorry about that» … Like no big deal. They don’t seem to actually care that I bring my two dogs to them to keep them healthy and that their mix up could have killed my two dogs.

I’m very happy to see that the Assistant Manager Tiffany is back. She has been at Citrus Park for three years. I recognized her right away.
She was always very helpful and personable and always had a smile on her face.
We went in to browse and shop for Mocha Coconut’s Halloween costume. We will be back more often now. It had definitely been a while since we had been back.

My Poodle Rocky looks adorable! The entire experience was top notch. I made the appointment for the next day. I was asked to bring in proof of vaccination or my vets phone number. I brought Rocky in a few minutes late the day of his appointment. We were greeted with smiles. The groomer Heidi asked what kind of a cut, lengths and any sensitivities. She said it would take a few hours and they would call me. 2 hours later I was called and told my baby Rocky was done. I picked him up and he looked fabulous! He was shaved down on the body. Shaved feet with a small pom and fluffy ears and tail just as I asked. ears were clean and plucked. He looked so happy. He knew he looked good… lol Heidi told me she did have some trouble doing one of his back paws. Right after she told me I witness her having the same trouble with another dog. She asked for help from another groomer. Together they held the dog and talked sweetly to him as Heidi trimmed his back nails. They treated that dog exactly how I would want my doggy treated! I would highly recommend Heidi and will now use Pet Smart at Wesley Chapel as his regular grooming salon.

The manager Marlena is BEYOND RUDE…
She should not be in retail at All
I will not return to this store to have my dogs groomed or buy any of their supplies there

This place is great. We are doing our puppy training thee with a guy named Cody who is awesome. He truly cares about the dogs and goes out of his way to help. The rest of the staff are very friendly and always willing to help and give their opinion. Also a great opportunity to work with your dog with their socialization. Because of Cody and the rest of the staff I will continue to use them.

I am giving this place three stars based on two factors — helpful customer service and cleanliness in the store — the outside area is a different story. Walking into any pet store and not having a pungent smell is marvelous. We went in this past Saturday looking for pet Halloween costumes –(thanks again Rachel M, for the tip) considering the amount of people browsing the store that day they still had a huge selection of items on clearance. An employee named Don Grady answered all of our questions and made a few suggestions. Be sure to join their «Pet Perks» program — they send out emails, which you can customize to send you alerts when your favorite brands go on sale. You’ll also get members-​only coupons as a Pet Perks card benefit, and your pet gets a treat on his or her birthday.
This location offers grooming, veterinarian office, training classes and cat adoption services. (Located in the Grove at Wesley Chapel — off of State Road 56 and Oakley Boulevard). They have supplies for dogs, cats, birds, reptile, fish and small pets. There are fish for sale as well as birds, lizards, guinea pigs, etc. Looks like they have a huge selection of different foods and supplies for whatever pet you own. Opened Monday through Saturday 9 to 9 and on Sunday from 10 to 6 (grooming and vet have different hours. Check out their website for more information on clearance, adoptions and/​or store events:

One suggestion I do have for management while you do offer baggies and disposal for pet waste — the outside areas need to be policed and better maintained. There is way too much pet excrement (land mines) on the sidewalks and in the shrub areas.

Decent shop. Not the most helpful of staff. You can walk around looking lost and no one will help unless you seek them out. I’ve never used any of their services, other than the vet, so I can’t attest to how good those are. If you just need to run in and grab something it is a good store.
I can’t give it more than 3 stars because it is nothing special.

This is a great store, along with the vet! They treated my puppy with the upmost care. Made him feel comfortable unlike other vets.

This store is always very clean and there is plenty of staff on hand. They have rescue organizations set up to help find homes for animals.