PetSmart

This store has a pretty decent selection for dogs, however I will not be taking my dog there for grooming anymore. I really feel like they don’t take the time, or care for the dogs like smaller animal salons. The last time I went there the girl didn’t even finish cutting my dogs hair. She said he was moving to much, but I got there before he was done and was sitting there fine. Plus it’s way to expensive for their services!
For now on its Sebastian’s in lake at Louis for my dogs grooming needs.

I visit here often for dog supplies. I just started taking my dog here for grooming services. I’ve been happy so far and would recommend them. Everyone has always been courteous and helpful.

Fun to shop at for the pet lovers. Always plenty of things you want to get your friends. Generally very clean and friendly. Their rewards card is hit and miss on pricing.

First, I like pet stores. Second, I’ve visited this location a number of times. Third, I will not be visiting this location anymore.
It’s the little things that make the difference, including the way a store manages problems.
I’m not an expert, but the business model around fish … and probably most small pets — is to almost give away the animal and get one to buy lots of stuff for the pet.
I bought my first fish from Petsmart. They seem to have a good selection of different fish. The tanks look clean. I don’t see many dead ones in the tanks. So, I went to buy a small plecostomus (sp) for my tank. I should’ve figured out, when the nice kid retrieving the fish for us, said «Oh», as he was netting and bagging the fish. Naturally, I asked what he saw, and he quickly dismissed this saying the fish was fine, but then quickly followed with the note about the 14-​day return policy. Besides, this is a hearty species of fish, he commented. It’s almost impossible to kill them. Yeah, that was a red flag, but I erred and bought the fish, anyway.
The fish was probably $ 3.50. I needed some other maintenance stuff for the tank, and that brought my total to around $ 30.
Low and behold, I find Big Jim dead in the tank the next morning. Another good ‘circle of life’ lesson for my kids, but a pain in the neck for me to assuage saddened feelings as they had made the quick emotional investment.
For $ 3.50, I was tempted to convert Big Jim into plant food for the garden, but was a bit irked that the kid who sold me the fish, probably knew he was sending us home with a sickly specimen. Also, I felt a certain moral obligation to notify the staff of the store that their selection of this fish might be sick — if Big Jim was sick, it stood to reason that the half a dozen ‘room mates’ at the store were swimming in the same bugs.
So, I made the journey back to the store. There I found that the customer service function is handled by the sales cashiers. There was only one when I arrived, and she juggled me back to the tanks to wait for another associate who would help me, while she helped other customers complete their purchases. So, I went over and waited … fish in hand — okay, not «in hand» per se, but in a ziploc baggie with water, which was in my hand. And I waited. And waited. No one. This was middle of the day on Saturday. The store didn’t seem especially busy. I stood around for over 10 min.
For 3.50, I was done waiting. So, I returned to my cashier friend, who was now loitering by an unutilized cash register, and handed her my fish, telling her that I couldn’t wait any longer and that she could keep the fish. I then walked out of the store.
She feigned apology and surprise that I was still waiting.
Their system is broken. There are too many other options. I went home, and collected the other materials that I had purchased, and returned those, but this time to collect my refund. It seems returning inanimate items was easier than formerly living creatures.