Leith Ford

Overall I was pleased with the purchase of my used 2011 Mazda 3. That being said, here are the pros/​cons of my experience:
Pros:
Skiler Burke, Internet Sales — Called me within minutes of my Internet inquiry on the vehicle I was interested in; continued to return my calls ASAP throughout the process until I was turned over to the sales rep. She’s a keeper.
Scott Trew, Salesman — Customer focused; allowed me to keep the car overnight to have my mechanic perform a pre-​purchase inspection so I wouldn’t have to miss work; promised me in writing that (dealer) repairs would be done within 30 days of purchase at no inconvenience to me, i.e. they would pick my car up, leave me a loaner, have the repairs completed and return. Added bonus was when they were washing the car while I was in the finance office, Scott had the gas tank filled. Nice touch and put a smile on my face going out the door. Who doesn’t appreciate that these days?
Financing — Quick, professional, easy.
Price — I did my research on this vehicle so I have no complaints here as the price was quoted «out the door» without all the bs that normally comes in between buyer and seller so common at dealerships.
Cons:
I had to go to the repair shop myself so they could match the fabric (they are only open 8:30am-5:00pm which makes it hard when you work 8:00am-5:00pm in RTP). Long story short — took way longer than 30 days and had to make contact a few times to make this happen. When it was time to do the repair, Scott said I just needed to make an appointment, and I asked «what about you all coming to get the car and leaving a loaner?» — he didn’t remember saying that but quickly agreed that they would do this for me. He was professional and courteous.
Sweet gentleman returned the car to me in the pouring rain but didn’t attach the missing tow hook cover they replaced. I couldn’t figure it out either, so I have to make a trip to the Mazda dealership to see if they can show me how to attach the piece. Minor inconvenience.

My purchase experience could not have been better. I found the car I wanted on the internet, emailed the dealership, and came to an agreement within 24 hours. 2 days later I flew down from Virginia, was picked up at the airport by Ed (fantastic!), and was driving off the lot within 90 minutes. Paul and Skiler were knowledgeable, friendly, professional, and responsive. There was never pressure, and they were very respectful of my time and privacy. This is my first car buying experience where I did not feel hunted by the sales team. I can’t recommend them enough. This was top notch.

Never thought I would write a positive review about an experience at a car dealership. This place was amazing. Jonny is a class act and not once did I feel pressured or regret my purchase. He went out of his way to help us and followed up with us afterword. I will definitely be back when its time to upgrade.

I called to make an appointment for recall on Mercury vehicle and asked if I could bring it in that day. The service department stated just bring it in and may take an hour or so. I was greeted at my car when I arrived by service and was treated like you want to be as if they were grateful to bring your business there and what can we do to help you. I was guided to the lounge area and sat down with another three people. Before I could even settle in I was within 20 minutes ready to go.
Now I am not a dealership guy and frankly I usually do not look forward to going to them, but I have to say they made me feel at ease. As such they won me over and will now utilize their service department for my vehicles maintenance needs. Well done Leith. First impression is important, you did well.

My wife and I went out last Saturday (12÷14÷13) and had the pleasure of working with Jose Rodriguez, a top-​notch sales professional at Leith Ford. In all my years of buying cars it has never been easier; nor have I ever had a better experience overall. I will not hesitate going back and doing business with them in the future.

I dread buying new cars. I have always had bad experiences. Whether it’s high pressure sales, inflated prices or hidden gotchas once you’ve decided, it’s always been something.
However, I needed to get a vehicle to replace my Jeep which was driving me out of house and home due to gas prices and the distances I drive on a weekly basis.
I asked a very good friend who works in the automotive industry for a recommendation and he told me, without hesitation, to call Leith Ford.
I did and from the initial call through my eventual purchase, they were nothing but professional, helpful and accommodating.
They listened to what I needed, provided suggestions and didn’t hesitate when the car that I found in their inventory needed to be brought back from Greensboro because it had been moved off the lot the day before.
They gave me a truly outstanding price and treated me more than fairly on my trade-​in. All in all, it was the best experience I’ve ever had buying a vehicle. No pressure, just good customer service and good people.
In particular, I worked with Steve Jones and Sherry Timberlake. Both were extremely helpful.
Steve had the cars I wanted to look at up front and ready to drive when I arrived. He had an excellent route selected that was long enough to make a good assessment of the vehicles on both highway and two-​lane roads. Additionally, he’s just good people and I enjoyed the the company and conversation while we were doing the testdrive. I’m not really a people person so, I normally don’t like spending time in a small space with people I don’t know but, Steve made me feel comfortable and gave me the time and space I needed to drive the cars without feeling like I was being pressured.
Sherry helped me get the paperwork done after I had made my decision and she was very helpful in explaining all my options and what extras were available without making it seem like I was being pressured into any upsale. It was by far the easiest and most pleasant experience I’ve ever had selecting and purchasing a vehicle.
All in all, this was truly a 5-​star experience for me. When I buy my next car, whether for myself or my daughters, I will be going to Leith Ford. I understand now why my buddy was so quick to recommend them and I would not hesitate to do the same.
If you go, ask for Steve!

I had a great buying experience here. I came all the way from Florida to purchase a vehicle from these guys due to the price. Everything was smooth and my dealer Jose Rodriguez was very helpful. They even picked me up from the airport. I would highly recommend anyone buying a car from here.

We’ve been dealing with this dealership for quite a while between several different vehicles. As most of us Ford owners know we get what we pay for… we have an used Escape that has given us nothing but trouble from day one, overall most would say it’s a pretty decent vehicle, however it’s broken down about 4 – 5 times since we purchased it 1.5 yrs ago from Carmax. Recently we brought it in to Leith Ford for inside cargo light not turning off. They diagnosed it as a bad right rear door latch. We purchased the switch for $ 210 and replaced it ourselves, no resolution with inside cargo light, the light would not shut off. We were very aggravated and decided to return the part. Leith Ford gave us the refund with no question.
I took a half day off the other day to lay around and relax and decide to call Leith Ford one last time to get a full description on this part… all I wanted to know was the part the wrong one or was it faulty??? The Parts Manager John was all over this issue, very professional, I didn’t get testy or anything, he was concerned. Within minutes he had discussed the issue with long-​time Service Consultant Pam and they agreed to allow us to bring the Escape in for reevaluation at no charge. That says alot!!!
Me being a Manager of an office that evaluates Customers’ equipment as well, you need to be considerate that you may have missed something and you need to absorb an evaluation to correct a problem.
I wrote this review in respect for hard working locals that deserve it. I must say, you did us right this time around. You checked our vehicle once more and found a shorted wire in the original latch that needed soldering. You repaired it for free, considering we paid an eval fee prior.
Continue this honest service practice and people will be running back forever. You gave us an appreciation of FORD once again that hasn’t been there for quite some while.
May God continue to bless this establishment and the personnel, please continue to treat your customers fairly and they will come back, that’s a promise!
:)
They get 4 out of 5 stars because we had to come back a 2^nd time, otherwise if this issue had been resolved the 1^st time around they definitely would have earned 5 out of 5 stars.