There’s 3 parts to this one… Part 1: I have a backpack that needed repair and I dropped it off in August 2014.(Shoe shops repair backpacks too.) They weren’t sure if they could fix it or not. I said give it a shot. They said they’d call me by the next day. Part 2: I forgot about the backpack. Part 3: In February 2015 I found the claim ticket for the backpack in my wallet. I called to see if they still had it and if it was repaired. The guy on the phone said that they hadn’t had time to get to it… Since August… Conclusion: My family has been going to this shop for years. It’s a Wenatchee icon. The face to face service has always been awesome. In this case the followthrough was poor. Hence 3 stars. But I’ll go back.