My family walked into this store because we love music and we were visiting Leavenworth for the weekend and needed to kill some time. We are from the Seattle area and quite frankly are not used to the customer service we received at Avalon(not that Seattle is bad because it’s pretty good, but this places employees seemed to really care). We just got a very good vibe from the minute we walked in until we left. Evan was the person who helped us mainly, but we did meet the owner briefly and he seemed pretty cool, too. Evan was amazing! He helped my son with some cello stuff and set my daughter up with a very inexpensive($ 1.99) kazoo that the whole family enjoyed for at least the first part of our road trip back. :) We saved $ 2 on a music book and even more on a footswitch, compared to prices in Seattle. We recommend this establishment for anything at all that relates to music!