Dunkin Donuts

This dunkin did get off to a rough start. I have been in many many times. Manager Odi does a really good job trying to keep in line a sometimes uneducated sometimes lazy staff. Most of these are in the food makers. They have gotten much better tho. Front staff and shift leaders are very good. Give them another try. You may be surprised.

Really wish I could have the first review of this location be a 5-​star, unfortunately I cannot. I want to emphasize that this poor rating has nothing to do with the quality of the food, the bagels and donuts here are just as good as any other location. I’m leaving such a low star rating because of the employees I have dealt with the last few times I have gone in. Last week was no exception.
I’ve been in almost a dozen times since this location has opened, and every time I’ve been in, I feel as though I am inconveniencing the staff. I don’t order anything ridiculous (no mocha-​frappé-​vanilla-​skim-​whatever for me), usually just a half dozen donuts, and whenever I’m ordering, it seems like the cashier can’t put their conversation with their coworker on hold. Last week, I dealt with possibly the rudest employee of all, «Lina» was her name. Between each variation of donut I was ordering, it was almost like she needed a «talk break» and it took me almost 2 full minuets to order 6 donuts. Even when I was paying, I had to ask her what the total was because she was too distracted to tell me, and instead decided to just stick her open hand out to collect my money, without letting me know my order total. Much to my surprise, when I was looking for her name on her badge, underneath «Lina» I saw «Shift Manager». That was the last straw, and that is why I am here, spreading the word, hoping maybe this won’t go unnoticed and something will be done about the front-​of-​house staff. It truly is a shame, I was very excited about this location opening. I work at a business that is walking distance to this location, and I can tell you that you have lost my business and the business of my employees. If I try back in a few months, and the employee attitude is changed, then maybe we will see, but for now, please improve the standard of quality.