City Furniture

If I could not give any stars I would. After reading all the other negative feedback I wish I read it before I made the mistake of purchasing something from these careless people. My wife and I just bought a house and needed to furnish a lot of rooms. We started by buying a bedroom set that we really liked. We bought it on Black Friday (November) We still don’t have it! IT’S APRIL! We paid premium delivery for it. It arrived about 10 days after we ordered it. When the delivery guys dropped them off, we took a quick look. Everything looked right. When they left we tried some drawers and found one of the night stand drawers to be broken. I couldn’t fix it myself because it needed a whole new part. In addition, a drawer on our dresser had a scratch and a big chip on the edge of it. We called the next day to file our claim. They said someone would be out to inspect it. He came. He acknowledged that we weren’t lying and ordered the new parts. We never heard from them until I called in January. At that point they said it was coming from the manufacturer so it takes 6 – 8 weeks. It finally came in and they tried scheduling the guy to come out and fix it. He came out eventually and he had the box with our furniture parts with him. He opens it up and shows me that it wasn’t put together and it was broken. He called it in and said they need to send another brand new part put together and take extra care of this because it came broken. Well we’ve been waiting for our 5 foot drawer to come in and then we received a package that couldn’t be any longer than 3 feet at our home. I took the package and physically went into the store in Wellington. I asked for Juan, the general manager. He called someone and scheduled them to exchange it for a brand new one and said they will come on Saturday. I asked about getting our $ 100 back for «premium delivery» and he said he couldn’t do that. He never offered anything. We asked and explained how this is not the way to treat customers and all he can say was «we will try and get it right this time». It’s been 5 months!!! Why the hell would we pay for «premium delivery» for it not to be right!!! I asked him if he would pay me $ 100 for premium delivery and then expect to receive it maybe 5 months later. He just said there’s nothing he can do. Well he is the general manager. I’m sure there is something he can do. I told him I would never buy anything from them again and we still have 3 more rooms to furnish. He didn’t care. This has by far been the worst customer experience of my life. I actually told people in the store as I was walking out not to buy anything from this place unless they like their furniture broken and delivered 5 months later. DONT BUY ANYTHING FROM CITY FURNITURE!!!

So after the reply from «Kate» city furniture sent out a quality assurance person with the 3^rd delivery and, upon inspection, the doors were not on correct! The men who delivered it made a few adjustments and the doors fit, but if it was inspected at the warehouse, why were there still problems? Delivery guys were nice enough but only $ 25 credit for all these problems seems cheap to me. $ 100 for all the issues that went with it would’ve made me feel appreciated for my patience. Buy from city again? Would have to be a piece we absolutely couldn’t find anywhere else – gave 1 more star for «Kate» and customer service mgr.

STAY AWAY! Over a week ago, my husband and I purchased two love seats. We were told we couldn’t have 2 day delivery due to items being out of stock. No problem for us. Salesperson said delivery set for the following Monday. Great. Sunday I get a confirmation email… Delivery coming tomorrow, be sure old furniture was gone, clear a path… OK, we did. We gave our furniture away on Sunday because new was coming Monday. Late Sunday we get a call… Oh, so sorry, email was in error, no furniture. No possible delivery for another 5 weeks! 5 weeks! Still back ordered, and now they tell me backordered from July. Think it’s ever coming in? I wonder. I explained that we had no furniture, nothing to sit on. City furniture offered us NOTHING! After several calls, I finally reached a manager… He’ll offer us refund on delivery charge. That helps us how? I asked for the floor sample, stating we’d wait for the remainder. No deal. They want to keep the floor sample to use for selling the set to others. Sell more of what you don’t have? That’s ethical business practice? I requested the company do something to help us. Was told the GM will call in the morning. Meanwhile, the manager on phone says, They don’t do loaner furniture (no kidding, I’m not a moron) won’t deliver the floor sample. Requested discount… Denied. Requested leather care package fee returned. Nope. In other words nothing to help the customer feel more kindly towards the company. Went to the store Monday afternoon after the promised call from GM never happened. Told he’ll be in later. Sitting here waiting… Still no call from the GM. This was almost 4k in furniture. Maybe this is a pittance to city furniture, but that represents many hours of my and my husband hard work. Oh, and I still have nothing to sit on! We don’t have a family room… Just one living area, which now has nothing in it.
Watch out, stay away. With so many furniture retailers around I say, go elsewhere! Run…

Beware buyers if you are looking for quality furnishings and a company that stand behind their products don’t waste your money.
Purchased a tv stand and after 2 replacement decided not to keep the piece. Pressed wood, Chinese cheap construction. Management or customer service person was not even willing to reduce the price. really cheap stuff and delivery people very un professional lack of knowledge to the extent to say to me that the poor quality and defects suppose to be that way.
Remember you get what you pay for.
Shortstopwpb, west palm beach

Sales associate made a huge error and now I’m paying for it they won’t return my calls they won’t replace my mattress after I paid for a mattress protector they have been avoiding me and it’s been over a month already. I do not recommend purchasing anything from City Furniture because if you have an issue they will not help you! They are friendly to get a commission and then forget about you.

dont be fooled by free shipping… that just means they drop it off at your door and leave, with no set up. city furniture still charges you for shipping, they call it premium delivery to set it up for you. nothing in this world is free… if it is true good to be true. it probably is! good trick city furniture!.. excellent play on advertisement words to suck the consumer in.

Love their Furniture!!! great price and service! I got a dining set, bedroom set with a soft affordable and memory foam mattress!

My husband and I were in the market for a new mattress, and had to remain within a budget. We entered the store, and said we were just looking… so there was no pressure there. The salespeople are very kind and will occasionally check up on you to see if you have any questions. After I laid on several mattresses, I was ready to ask some questions and Michelle was right there, with her friendly smile and was very understanding and patient. She understood exactly what our needs were and we were able to purchase the entire mattress, box springs, and bed base for less than what our allocated budget. Delivery was a breeze, I had a phone call give me a window of when the delivery would be, and they even called when they were a half hour away. Alan (and his co-​worker) set up our new bed in a snap and now we are sleeping soundly at night. Thank you, Michelle and Alan!

My husband and I purchased two rooms of furniture from this store. Our sales person was very helpful, and when delivered we were very happy with everything we received. Shortly after we began having problems with the leather chair and couch (electric). After many, many calls for service we were given a date for service. We were told there would be a $ 50.00 service fee, mind you the furniture is under warranty. The service person sent was not from City Furniture but from I really don’t know where. He represented himself as if he was from city furniture. After a quick adjustment he was finished and I kept trying to make him understand the problems, but he was done and wanted his money in CASH. We were not told this and felt this was really unusual. Voices were raised he requested a signature that he was there and my husband asked him to leave. Since then we have requested another service call, not this person and to date no response. Our sale person has requested the pieces to be replaced but also no response. At this point can I give them zero stars??? At this point we want new furniture as promised, guess they are waiting for it to go out of warranty so we will go away, not!

We ended up buying a bunch of twin mattress after comparison shopping every place in Palm Beach County. They were on-​par or beat every place including the department stores that were offering 50% off. They have a good in-​house brand and even get specialty made mattresses from the brands like Serta & Sealy that no other stores carry. The employees were nice and not pushy like some of the other stores — in particular I recommend seeing an older lady who is one of the managers — she is very patient especially if you go with some younger kids who are a handful.
If you spend around a thousand bucks they give you some special financing terms and the more money you spend the longer you can finance it out. The delivery costed money but was still a savings vs. other stores. Their policy is that you must have a cover on it for them to accept it back with a restocking fee if you do not like it. The mattress covers they offered were expensive so we just found some nice waterproof ones on Amazon in case the kids wet the bed and they were alot cheaper.
In the past my wife bought a couch which was from their in-​house brand and it is one of her most prized possessions. It is really comfortable and has been very durable.

We have an odd sized wall but found exactly the entertainment unit we needed at City Furniture. It was delivered and assembled on 1÷29÷15. The back is assembled incorrectly, tilting the entire top of the unit forward. We can’t move our electronics into the unit as it has to be taken apart and reassembled. They send a separate company to do any work after the initial delivery, and the first they can schedule us us Feb. 6^th. So this huge thing is going to sit in my house, disassembled electronics all over the place waiting to be reconnected in the wall unit, for 8 days! What kind of customer service is that??? I could understand if it was just touch up and minor adjustments, but incorrect assembly preventing use of the item should be taken care of next day, in my opinion. Also, Customer Service says it’s open til 9 p.m., but we tried to call several times early on a Wednesday evening and the recordings just kept running us around in a loop. We couldn’t get through to anyone until the next morning.

How about no stars. I recently moved to the area and thought I would explore City Furniture nearby. Upon entering I was not greeted but it seemed like such a large store I suspected that the greeting would eventually come, It never did. I walked thru the store for an hour looking closely at the bedroom sets available as I intended to make a purchase within days. I watched a specific rep eyeball me and later greet two other couples who had entered after me. Not so sure what’s going on, but consider the Boca branch and forget Wellington. They will not get my money!

Strong floor sales but no customer support after the sale. We purchased an expensive mattress and box spring May 2011 and have been attempting to speak with soomeone that will listen at both City Furniture and the manufacturer for over seven (7) months now. We beleive that the mattress is defective and neither City Funriture nor the manufacturer, Sterns & Foster (Sealy) will acknowledge our emails or phone calls requesting assistance. CIty Furniture says they provide a dedicated phone number for such inquiries, it does not work either. Not only did City Funiture overcharge for the mattress and box spring, they sold us defective bet set and are doing nothing to support this customer. It is so dissaponting we thought you should now. It is a shame that social media is the only way to get attention for such shameless service.