Wellesley Volkswagen

Do not buy a VW. That’s lesson 1. If you are in the unfortunate position of owning one, however, this is a fine place to take it.

My ordeal began when the key to my Jetta stopped working upon landing at Logan Airport. Since this is the only key I have, I called Wellesley VW to get a replacement. They told me it would be $ 160 for the key and just as much for labor. So in total it’s over $ 300 dollars for a key. They also informed me that I needed to have the car towed from Logan Airport to Wellesley VW ($ 180). Now because I didn’t have my car and it took them 5 days to get a new key made and programmed, I had to pay $ 480 dollars for a rental. All in, to get a key replaced it has cost me nearly ONE THOUSAND DOLLARS. If I had purchased a Mercedes or a BMW I would understand all of this. But I own a $ 25k Jetta and a replacement key costs me $ 1000??? I called VW customer service numerous times and they said there was nothing they could do. I informed them that if I am forced to pay $ 1000 for a key, I will never buy a VW again. They repeatedly told me they were fine with letting a customer pay $ 1000 for a key. As long as this is the case, I and none of my friends or family will be using this dealership or any other VW dealership in Massachusetts.

We recently leased a 2016 Tijaun from Andreas Becker at Wellesley Volkswagen, our third transaction with him within a month. Need I say more? Andreas is a true professional. He knows his product, listens to his customers, and his delivery in our transaction was seamless. We would recommend Andreas Becker and Wellesley Volkswagen both for sales and service without hesitation.

If I could give them zero stars I would. I just wasted 4 hours all because THEY called me saying they wanted to buy my 2012 Jetta.
I told them exactly where I was financially with it and they still told me to come down bc they had a high demand for my vehicle.
Once I arrived, they treated me like someone desperate looking to trade in a car. They offered me the bottom dollar for my vehicle and tried to get me into another VW.
I went I knowing where I was credit wise and as far as what I owed on my car. The «dealer» insisted he’d be able to get me a decent deal and make something happen.
Long story short, I just left having confirmed what I already knew. I owe too much on my car and they would not be able to pay me enough, no surprise there.
I have always liked VW’s but after this run around I will definitely not consider getting another ever ever again.
Nice work Wellesley VW

We recently purchased a VW Beetle at Wellesley Volkswagon. A great experience, and we would recommend John Nesbitt to anyone. John was patient, diligent, extremely well-​informed about cars in general and gave us an honest opinion on all the questions we raised. He is a true consultant as opposed to a salesperson.

I put up a not-​so great review a few days ago. I was contacted twice by the dealership and reluctantly answered. The man I spoke with was truly sorry and couldn’t apologize enough. They offered something to rectify the situation but honestly, the caring he showed to just pick up the phone and apologize was enough to soften my heart right up. Mistakes were made (we are all human, I suppose!), but it is very clear that management cares a great deal not about having just good reviews, but actually providing a great experience.

This is the 6^th car we purchased from Wellesley VW. We just purchased a 2015 VW CC 4-​motion 3.6 from Wellesley Volkswagen. Andreas Becker was terrific — very responsive and made the transaction painless. He put together a car and financial arrangements that fit our requirements to the tee. He had the car and paperwork ready so that we could be in and out quickly, and finally went through the car with us to make sure we were familiar with its features before we left. I would highly recommend this dealership. Mike Ahearn was also very helpful with the transaction

I needed to help my mother replace her car. We settled on Wellesley VW for many reasons. Kevin Mullin was our salesperson and he was fantastic. He made the experience easy and stress free. He was very helpful and considerate with my Mom’s needs. No pushiness, no business manager, no unnecessary options, just what we asked for. We leased a Jetta and it is great. We will definitely use them again for the kids’ cars.

I bought my VW from Wellesley about 10 years ago and have been bringing it in for service on and off since. I have to say the quality of their service department has significantly declined over the past year or so.
Not only have they installed faulty parts that have had to be replaced within the year but they completely misdiagnosed a cracked engine coil and replaced an expensive engine sensor instead. I’m not sure if the management has changed but it seems they are only interested in making money off of you instead of actually fixing the problem.
Their sales department isn’t much better. When I was looking to upgrade to a newer car, they tried pushing a pre-​owned car on me that had its transmission rebuilt by Wellesley. Not once did the sales person mention this to me. I only knew because I looked up the car history ahead of time.
I’m sad to say this dealership has become as sleasy and sketchy as every other VW dealer in MA. My next car will likely not be a VW, which is too bad because I love the cars themselves.

I previously had a positive experience at this dealership when I leased my first Jetta in 2013. Given the opportunity for early lease buy back on the 2013 Jetta, I considered swapping for a 2015. Wellesley VW did a great job meeting my objectives, and there were no games. I again worked with Kevin Mullin (as I did in 2013), and he was very helpful. He also took considerable time to prepare my new vehicle and explain updated features. I would highly recommend this dealership and am very happy with my new car.

Recently leased a VW Tiguan from this dealership and it was the most painless process ever! We had to take the T to get to the dealership, and our salesperson (Andreas) drove all the way to the end of the green line to pick us up! He did not seem inconvenienced one bit. Andreas was kind, honest, funny, and sincere throughout the entire process. His patience and integrity were incomparable. We are so happy to have brought our business to this lot! Andreas even offered to take us out for breakfast AFTER we had already gotten the car, just because he is a nice guy. Love Andreas, love our new Tiguan, and love Wellesley Volkswagen!

Michael Garron is the sales person you want to meet… very friendly and cooperative and no sales pressure :)
Sales manager was decent though the finance manager… NOT so much!
Dennis, the sales manager, will print out the «dealer’s invoice» and won’t go below that! He won’t bargain much with your trade-​in. Haggle with price first then haggle your trade-​in separately!
Finance manager will NOT negotiate with any «extras» so no discounts and will give you the «guilt» treatment for not considering adding the options along with some attitude.
Thing is, I’ve dealt with them many years ago when I leased a 2000 VW Passat and had a very good relationship with them.
I remember those pleasant moments that I recommended them over the years and a relative bought the small SUV from them last year. That was then, this is now.
Even the parts dept. was hesitant in giving a discount to a new VW buyer that spent a few THOUSAND dollars on a new vehicle. Showed the person a competitor’s coupon for 30% off and got an Attitude that the Monster Mats were discounted by 15% as a «courtesy favor». He went back to the backroom then came back ~10−15 min. later and said he’d honor only of the 1 coupons for the mats as a «courtesy»!
Bought accessories at the other VW dealership’s parts dept.
Got the VW survey a few days later and told VW America the same thing I wrote here but more in-​depth!
Needless to say, the dealership called a few days later and made Michael G. talk to me.
They asked what they can do to make the experience better!
I said «what can you do after I signed the various contracts?»
Answer: Silence… as in nothing as the documents are legal documents after it’s signed.
Don’t expect to get ¹⁰⁄₁₀ scoring in the after-​sale customer survey when you don’t want to deal during the buying/​negotiation process.

I’ve brought my car here for service probably about 5+ times since I moved here from California in December and these guys are, for lack of better words, the shit. Not once have I felt like they were trying to milk more money from me and they genuinely cared about what was in my best interest. When they knew repairs were going to be pricey, they tried to help me out as much as they could or they would be completely honest and let me know about how long I had before I would really have to consider the repair. Amazing service. Props to the service team here!

It’s not often I can say I had both a pleasant, no-​bull, and speedy transaction when purchasing a new vehicle but I did thanks to Andreas.
I came in knowing what I wanted to pay but not sure which model I wanted. He gave me options without pressure, worked around my schedule (email phone in person etc), and when it came to numbers there was no need for dreadful back and forth as the deal offered fit my research for a fair deal.

Never go here… they are RUDE and don’t care about their customers. The owner is no better.

Kevin Mullin was a very good salesperson. He let the car we drove speak for itself. He was pleasant and informative. Didn’t pressure us into a sale. Contacted us after we made our purchase to make sure everything was ok. Glad we stumbled upon him the night we came in to test drive a car that we saw online.

I just bought a 2015 Golf from here and had a great experience all around. Kevin was super helpful throughout the process! He was committed to finding me the car I wanted, which involved looking near and far. What I appreciated most was the speed in which eveything happened from point of signing the papers to getting the car (which was at another dealership). Kevin did everything he could to make sure I got the car just in time for me to take it home for the holidays. LIterally, just in time. For me, he offered the right level of customer service — let me go at my pace and wasn’t overbearing (which is one thing I fear from a car buying experience!) I would definitely recommend this VW dealership!

I’ve been maintaining my 2011 Jetta vigorously and just had my car in for the 50,000 servicing. My AC adapter also stopped working so I couldn’t charge my cell phone, a minor inconvenience.
Ian, my service rep, laid out the cost and time estimate for the servicing and mentioned the adapter was probably just a fuse (which is what I figured, and what it was). He asked if I needed a ride or transportation (which is conducted through Enterprise), but I had someone pick me up and ran a few errands for an hour or so.
By the time I came back, the car was done, everything checked out and looks solid for another 10,000 miles. Ian also addressed a concern I had about my windshield wipers and took care of the problem while I checked out.
Really a top notch guy, team, and company to do business with.

I switch to Wellesley VW after getting lackluster service from another Boston area VW dealer. I have a 2012 GTI and I brought it in because my coolant light started blinking red and my low tire pressure light was also on. Matt, in service, was very nice and helpful and very concerned about me getting good quality work, quickly. I had to argue with the my tire insurance company myself, but other than that, the people here at Wellesley VW were spot on. I felt they had my back.
Great WiFi, and comfortable seats in the waiting area. I should know, I spent 5 hours here today and it wasn’t bad.

I bought my car back in 2010 and worked with Mike on the sale. He was super easy to work with and very responsive to all my questions. Also got me a great deal when I traded in my Jetta. Fast forward 3.5 years later and I’ve had my car in for its routine service appointments. Everyone in service is super friendly. They’ve often gone out of their way to help me and provided some complimentary services that normally a customer would get charged for. I recently worked with Ian and Vincent in service on a mechanical problem and they’ve been fantastic to deal with.
Highly recommend for sales AND service!