Wellesley Mazda

I wasn’t in a rush to get a car. I told Tye Jordan (sales consultant) I was doing my homework/​research before I the pull I trigger on a deal. So off the bat Tye understood we’re standing and that a deal probably wouldn’t happen today and I have a couple of stops to make. Tye took his time to explain things about the car and their different trims levels and options. That was extremely helpful that he knew his product. The dealership had a great selection of cars. I picked the car I had the most interest in. Then we went for a test drive. I truly love the new Mazda’s they on par with higher tier JDM products. Afterwards Greg Falk (sales manager) came over and meet me. He took his time and spoke with me. I came to find out Greg is a real car enthusiast. For me that’s really important he understands where I am coming from. Polite non-​pushy gentlemen. When I want to get a Mazda this well be the place I will go and ask for Tye and Greg!

I leased my CX5 from Wellesley Mazda two weeks ago. In all, I had a 3.5 star experience. The salesperson who helped me was nice and not too pushy. It helped that I already knew what I wanted, though the question was whether I would get it from Wellesley Mazda. I will save you time and skip the details… The bottom line, however, is that the salespeople seemed clueless about the entire paperwork process. My experience was the opposite of smooth and led to lots of angry phone calls. My salesperson was not able to answer a lot of my questions, such as requirements for insurance policies (I leased the vehicle) and other crucial details. As a result, I picked up my car two weeks after the anticipated date. I hope they simplify and improve the car buying experience at Wellesley Mazda!

Juan was very professional, knowledgeable, and courteous. He was patient and took care not to distract me during our test drives. Though I ended up not buying a Mazda, this is a very professional dealership and they would be my choice if I were to go for a Mazda.

Review for the service department. Saying this place is unethical and looking to make a quick buck is an understatement. Do NOT go here for service.
I came in to take care of a manufacturer-​issued recall issue on my 2010 mazda. I mentioned that the car had been having trouble starting, so could they recharge the battery. Came back to me and told me that:
— Throttle needed cleaning
— Alignment needed
— Power steering line needs replacing
— Carbon filter needs changing
— 35,000 mile service needed
They told me that my car could stall out at any moment if I didn’t take care of this stuff. The cost? $ 1,000. I didn’t trust them, because I had just gone to Valvoline and replaced my power steering fluid and carbon filter. I wasn’t 100% sure, though. So, I took the car to a highly reviewed auto guy from Unilocal,and guess what? Only the power steering line needed replacing. Total cost, $ 250. And, would my car have stalled out if I hadn’t done the repair immediately? No.
It’s one thing to overcharge a customer, and another thing to try to scare them into service. These guys do both. What could possibly be worse at a service shop?

…thank you Mazda for responding immediately to our issue and working with us on it.

NEVER EVER GO TO THIS DEALER.
Neither the experience nor there customer dealing is praiseworthy. They are rude and ruthless doesn’t matter to them as in there words. company pays them irrespective of sales or customer satisfaction. I was threatened and forced to sign the documents else they will forfeit initial deposit despite the cancellation policy which is garbage to there standards.
I went to buy 2016 M3 itouring and while putting an initial deposit of 3K had signed an agreement of 0 APR but the document they gave me had written ‘to credit approval’, my mistake I didn’t check then. Fast Forward 4 days, went to take delivery of the car after sending them all the required documents. was refused delivery on basis we need to run few more checks, since I am a foreign national and blah blah, come again tomorrow.
Next day again was forced to wait for 5 hours before finance guy showed up as he was busy with other customers. He comes and say sorry since you are a foreign national and on visa we cannot approve you. You need to put another 2K+ and what we can do is give you 5.09% APR else your initial 3K will be forfeited. Take the deal or leave !!!
Was mentally harassed to sign the documents and since you don’t want to loose your money not when you’re out of school and it’s your first job. Told them I don’t have the money right now will visit next morning. Came with an acquaintance of mine, who is a citizen and he tried talking with manager but he was rude to him too. Talk with attorney general if you want, drag to court we don’t care. we have lawyers on payroll who take care of us. This car was bought from an another dealer of your color choice (red) so you own it, pay the whole money or take the deal. Refused to give me a copy of signed documents and as per there policy the written cancellation request, manager throws the paper in bin after verbal abuse.
Some one please tell me how I own this car. when I haven’t bought it yet alas taken delivery?
Reached out to Mazda Corporate, received a call from CA office and they told dealer is ready to give credit in terms of another car purchase. Told him with such a horrible experience I will never deal there and instead my initial deposit should be returned back to me. He never replied to mails and call back again.
Mean time, I filed claim with my credit card company they understood my problem and credited me the money after 2 months but not the least I didn’t get ripped for no mistake of mine. Worst they did doing extra credit enquiries 5+ which has screwed my history.
Don’t want to take there names but next time you want to buy a car, think many times before you go to these guys. I am just letting you all know what happened, Mazda do manufacture good cars but there dealers especially this ain’t well educated. Will never buy any mazda after this bad experience of mine. They have represented the brand so poorly and thought me a lesson human values are worthless who knows nothing else than money. Don’t ever do any kind of business with these horrible guys who mentally harass for there own benefit !!!

I just bought a car from them, after they held my deposit for way longer than I expected them to and waited for me to get the money for the car saved up… Everyone I spoke to was extremely nice and helpful, I never felt rushed or uncomfortable in any way, which was something I expected when trying to buy a used car. I worked with both Isaiah and Henry, and both of them were extremely professional and friendly. They were very upfront and told me everything I needed to know to expedite the process of buying the car. It took a lot less time than i expected it to and I think that’s because they did everything they could to speed the process along for us. It being the first time I bought a car I was very nervous and unsure about the whole thing because of the «used car sales» sort of stigma that exists, but it was an extremely comfortable process and I couldn’t ask for anything better. Some of the nicest people I have met in any sort of professional setting. No bullshit, just friendly people. It was refreshing.

Came in to see a car I found online that really interested me, but as soon as my fiancé‘ and I arrived, we saw the car we were looking for out front with a sold sticker on it. Bummer. We decided to give it a shot anyway and walked in. Salesman Carlos greeted us immediately and invited us to sit down and go through our list of needs and wants. Carlos was really great. We had some pretty high demands and a not so high budget, but Carlos did the best he could to find us some cars to check out. He made some really great suggestions for alternatives to our list of wants, but wasn’t pushy at all. He ended up suggesting we take a look at a vehicle that had came in just the night prior on a trade-​in. It hadn’t been through the whole prep process to get it ready to be sold so it was in kind of rough shape, but it had everything we really wanted. Carlos and his sales manager assured us that once it went through the rigorous Certified Pre-​Owned process it would look as good as new, and we were really into it. When in came time to start talking about the price, Carlos was very respectful and did what he could to get us into the car. We were ready to come to an agreement, but unfortunately it turned out the title for the vehicle hadn’t come through yet. We were told it might be as little as a week, but could be up to a 4 week delay. We were looking to get into something that day, so we unfortunately had to walk. We didn’t end up buying a car at Wellesley Mazda, but the rest of the day and weekend car shopping, we couldn’t stop talking about how great Carlos was.

Should we be in the market for another Mazda anytime soon, he’ll be the first person I call.

I felt the need to update my original review after the phone calls I received this afternoon.
The internet sales manager, Greg called and left me a voicemail about my negative Unilocal review. It was around a minute long of him yelling into the phone about my review and he continued to call 3 times after as well. And to top it all off he also left a voicemail at my boyfriends number as well since he purchased a car from the dealership earlier this year. The only thing I could imagine is that he gathered my number from the original paperwork I filed with the dealership.
I truly have never seen anything like this. After I was refunded my money over the weekend I was hemming and hawing about returning to purchase a car but after this experience I will never do business there.
The fact that you keep someone on staff who harasses people after a business transaction has fell through is disrespectful and unprofessional.
Stay far away from this dealership if you have the chance.

This review is for the Service Dept only. They were running on time for my appt and took my car promptly in to be serviced. The waiting room was roomy, clean, offered free coffee/​water. I was in and out in less than 2 hours after getting several things done to my car.

Set an appointment to get the TPS recall completed on my Mazda 6 along with a synthetic oil change.
131 minutes into my oil change they tell me I’m all set but it turns out they forgot to do the TPS recall fix (main reason why I came in the first place).
When I asked about it the service person at the desk denied that I spoke to her about it when I checked in.
It was the person sitting behind her that fessed up and said she heard me confirm with the service person that they would do both the oil change and TPS recall fix.
$ 75 for a synthetic oil change is reasonable but waiting over 2 hours is not. This is why I spend $ 85 and get a 15 minute oil change at Valvoline.
I’m surprised these places are still in business.
Wouldn’t recommend coming here for service. This will be first and last time.

I would say the experience here is not great and I would warn everyone who wants to buy a car here think twice before you come.
I came here with friends because they want my opinion with the car. After we tested drive and started to talk about the price, the sales agent brought a black guy with short salt and pepper hair in. He called himself the manager. The so-​called «manager» just sat across and table and didn’t even introduce himself to us. As a observant, I can say manager was very aggressive, pushing and also kinda rude the whole time. Finally when my friend asked whether the manager could lower $ 400 on top of the price they offered, and he would be happy to take the car. The manager just responded:“That’s impossible. You deserve your small Honda or whatever car you have if you can’t afford the Mazda” I am actually wondering how could this person be a manager (if he really is), because he’s just so rude and passive aggressive. So we left immediately.
Then we went to another Mazda dealer and the people there were very polite and nice. The final price of the same car was nearly $ 1000 lower than the lowest price offered by this place. I would not recommend this place to anyone who wants to get a reasonable price and also a pleasant car purchasing experience.

I’m not going to sugar coat anything about my experience. Its has been 19 days since I bought my car and I received an email from my sales agent asking me to quote;
«If you have a few minutes please take the time to write a review on Google mentioning your experience of working with me at Wellesley Mazda. As I told you before, my bonus are structured on great reviews and surveys from my customers. «
Maybe I caught them on a very busy week. but I am unsure how this company has such high customer service rating when they cant even deal a busy sale night. I had a friend by his Mazda at Wellesley Mazda last year and he seemed to have a great experience. I knew the car I wanted to buy, I did the research and checked the dealership inventory. I live and work over an hour away. The night I came to the dealership I was greeted right away by Alex (the sales agent) we sat down I explained what I wanted to finance, trade in & etc. After learning the car I came for and TEST DROVE was going to be priced $ 100 more a month then originally thought. Slightly disappointing as I spent the whole night looking at it.
I went with a 2013 Mazda3 Hatchback. Once the purchase agreement was signed it was late and they told me they would call the next day to finalize the financing. Needless to say no one called. I called them 4 times over the weekend and was told to leave messages someone would call back. I was kind of getting the run around and they told me the only person to speak with was Greg the fiancé manager.
This was my first car purchase, I didn’t know what to expect. I had a lot of other questions. I feel like once I signed for the car the sales people cleaned there hands and passed everything off to him. When I went to pick up my car (7 days later) I was told to «wait over there for the service guy Alex and FA manager». After about 45 min of starring at my phone, a few glaces from the sales people the «warranty» guy Alex came over, rushed through my warranty info. asked me the same 5 questions everyone else had and wanted me to sign before I had looked over the car again.
When we went over the car, which was rushed again, I found the car key battery almost dead. Alex at first didn’t understand what I saw asking. They told me I could easily change the battery myself. I said no, I will come back and they gave me an «I owe you’. While there they seemed so busy running around with there heads cut off. We waited some more, then finally meet with Greg the FA manager to ‘finish’ my paperwork. He seems like a nice man but completely rushed through all my paperwork. Told me «It was a busy day and he had a line of people waiting» He was talking so fast and almost under his breathe I found myself asking what he said more than once. I really didn’t care if they were busy. At one point I told him, ‘This is my first time buying a car and I’m not rushing anything, I’m going to read everything’; he seemed to get very frustrated with me. Asked me again the same questions about trade in, switching plates. Was not a positive experience with him.
Absolutely no communication within the processes. Unfortunately after dealing with sales and finding my first car I felt handed off, rushed & unimportant.

I’m waiting for a call back from the general manager, Darren Bonano. Called him last night on issues with this dealership. I’ll call again tomorrow if I don’t get a call from him. If I don’t reach him, I’m going to the top. I have never in my life had a worse sales experience than with this dealership. They were even recommended!

Servicing at this dealership is a total rip off! Came here to get my car serviced after one of my friend recommended. They spoke very nicely in the beginning, that is their way of getting more/​unnecessary things done on your car. 15k service costs $ 185!!! Moreover, it includes the regular oil change and not the synthetic oil. Mazda gallery at Norwood were providing the same exact services with SYNTHETIC OIL change for $ 145. The manager recommended I change the air conditioning air filter, which was totally not required, did not allow them to do it either.
Also, there was some vibration noise coming from the doors because of the music system, I told them I can demonstrate the issue, but they refused and said we will take a look at it. In the end, the lady said we have adjusted the sound settings so that the noise reduces, as a matter of fact, they did not even take a look at it, the sound settings were exactly how I left them before. They said, it is not a fixable issue. Horrible customer service!

The woman that helped us (I think Alex) was nice enough and knowledgeable but, after a lecture about the sales staff being salaried to create no pressure, the manager swooped in and turned up the heat. We didn’t want to buy the first car we saw on our first visit to a dealer; especially since it wasn’t our preferred color and above Kelley Blue Book. We had a deal in mind but they pull the «best price first» baloney. They didn’t budge. to top it all off the manager (Greg I believe) said «I thought we could make a deal tonight. I guess you misspoke» and would have stormed away without shaking my hand if I had not pursued him to thank him for his time. Trust me, you can find a better deal somewhere else without the pressure and rude treatment. Waste of time.

I just bought a car from this dealership and the only reason they have a star at all is because their prices are very competitive, which is what got me in the door and then the salesman was great at first. Then as soon as a deal was agreed upon everything changed!!! I have never dealt with a dealership that is so unorganized! The people simply do not talk to each other. They say they will call you back and don’t, one person says (on Thursday) that the car will be ready for pick up on Tuesday and then 3 hours later another employee says its «all set» come in in saturday just to find out it is not «all set» and you waste your morning for nothing.
Then after buying a car 3 weeks ago from Milford Nissan and having a great experience this dealership try’s to tell me that there is no way they inspected the car for me… not only did they, but so did the last 4 dealerships that I have dealt with and possibly more but I can’t remember further back. Not an offer to bring it back and they will get it done or, as happened when I bought a Nissan Rogue about 5 years ago, the dealership cut us a check for the cost… BUT NOPE not at Wellesley Mazda… not only do they not do that but they basically call you a liar for saying other dealerships do it… I’m pretty sure had I not already signed the paperwork they never would have spoken to me the way they did.
Well I may not be able to get out of this deal, and don’t get me wrong I love the car and price, but I can promise unless they give away free cars I won’t be going back!
Especially when I flat out they’ll the salesman that «this is what people think of when deciding where to get their next car» the salesman response was «oh well, ok»…really??? Absolutely disgusted and while the deal was good i wouldn’t recommend this place to anyone unless you like being treated like nothing as soon as they get your $$.

+5 stars for the car, –4 for the experience. Summary from below: they either cheated us, or made a mistake that they won’t fix. Either way, don’t buy here.
I saw the negative Unilocal reviews before we went in, but it was the closest to our house, and the experience was fine at first. I should have known better. Daniel was helpful and laid back, and we really liked the car when we test drove it. We decided about a month later that it was time and went in to buy. Each time we went, we had to wait around for someone to acknowledge us, with me having to flag someone down and have them please go find a salesperson for us.
When we went in to buy, Paul helped us. It took longer than any other car buying experience I’ve had to finally get the deal done, and most of that time was waiting around *after* we had agreed on a price. I think we logged about 8 hours total in the dealership over 2 days *after* we’d shaken on a car. That was annoying but was still in the realm of acceptable experience.
What put me over the top was that we agreed on a price for a certain car with certain features and a cargo net and wheel locks. We didn’t want the cargo net or wheel locks. But the car they found for us had them and we had to get them if we wanted that car. Fine, I guess. But we didn’t end up buying that car because they couldn’t get it. So we bought a different car, same model, same features. No cargo net or wheel locks, but they charged us the same price.
I emailed a few days after delivery to let them know about the mistake so that they could send us a refund for the cargo net and wheel locks. It took several emails until they even admitted that they made a mistake. But several weeks went by and no check showed up. Someone called a few weeks later as a routine post-​sales call. I told them about the issue and they said they’d get on it. No response after that. I emailed AGAIN and they told me that I could come to the dealership M-​F 9 – 5 and pick up a check. I work an hour away and can’t get there 9 – 5, so I requested that they just mail me a check. No response.
They made a mistake. They haven’t fixed it Deliberate or not, it was their problem and they overcharged us. If they are going for repeat business, they will not get it this way.

NEVER go here. All they care about is new customers, not about retaining existing. I called in September asking to schedule an appointment to drop of my leased Mazda which was ending in October. The man who identified himself as a sales manager was beyond rude, and told me I needed to come on a weekday during work hours even though I work 9 – 5 in downtown Boston. I asked him why not the weekend? He said, «My priority during the weekend are the customers on the floor. I won’t have time for you.» When I pushed back and told him it’s his company’s car that I’m trying to return, and why couldn’t he make time some point during the weekend for me, he was rude and started yelling at me. I KID YOU NOT. Wow, so I guess I don’t matter anymore? I have told everyone I know NEVER to go to Wellesley Mazda and I suggest you do the same.
The best part is, I called Quincy Mazda and they said yes immediately, let me come in on a Saturday and the process to hand in the keys took LESS THAN 5 MINUTES. The gentleman at Quincy laughed about how Wellesley treated me, and said «Yeah, I guess it’s really difficult to fill out a form.» Quincy Mazda will be my go-​to if I ever go back for a Mazda. They treated me with respect and like the paying customer I was for the past 4 years.
NEVER GO HERE if you want to be treated like a human being.

I will say one thing. The salesman Daniel was nice and courteous, but I feel like this poor kid is being taught in the ways of how NOT to sell cars.
I have had a number of cars in the past 2 years and If I were to have a great experience I will inform others of it, it can also be said of a negative experience. I have no qualms about writing a few sentences so that someone can avoid being plowed at at dealership.
I can truly say that no one was disrespectful or rude, but with that being said after I informed the salesman and his colleague Greg Flowers that given the right numbers I would take the car right then and there.
This is where small dealerships usually shoot themselves in the foot. They then went off to their sales/​business manager. I could here his loud blaring voice asking how much more do we to put down on the car. They both came back and I replied the gentleman’s question. He then went back to their sales/​business manager and came back with numbers that made no sense whatsoever.
My wife’s car was valued at 3K less than we expected. And their wasn’t a dime taken off of MSRP. I had mentioned to Mr. Flowers that how is is this possible if we simply went to
and printed out a «guaranteed price?». Now I have used truecar before but this is the first time I heard the following: «Yeah, truecar is not for leases».
Mr. Flowers you are wrong. Be it a lease or finance, you always negotiate the final price of the vehicle. The closer you are to the residual price of the car for be it with cap cost, rebates or incentives like truecar, the less your monthly payment will be.
So, according to them, with a 729 credit score I need 6 thousand dollars to lease a CX-​5 in the 300’s. Wow… So That’s officially BMW money right there, for a CX-​5.
We left amicably but, the problem with these little dealerships is that they don’t move large volumes of cars, they try to keep their proverbial lights on by making as much as they can with each sale. Whereas with a dealership like Sentry Mazda in Shrewsbury they will give you a fair trade and I walked out with a brand new CX-​5 grand touring with all the bells and whistles for exactly what I wanted. Literally no questions asked.
I have seen places like these for a while, and I don;t want to be rude or condescending but you would do yourself a favor by going elsewhere.