Holiday Inn Houston-Webster

I stayed here at the Holiday Inn because the price was good and so was the location. It is conveniently located near the Space Center of Houston, Kemah Boardwalk and Galveston.
The people who work here were so nice and courteous. When I checked out, Yvonne assisted me. She is from the Austin area so she knew exactly where we were from. She was so helpful and assisted us in finding the local hotspots.
The room was clean and spacious. It was a pretty big room. Lots of space to move around in. Parking is free. Indoor pool and gym. They have a bar and restaurant downstairs. That place was ALWAYS packed!
Only pitfall is wifi. Once I was connected, the connection was so slow and kept disconnecting. I’m assuming since they were packed this weekend that there may have been so many people connected to the wifi. I will definitely be back!

Amazing customer services when checking in! Arrived in room and the room was spacious! Much more that we thought it would be. Our room had a fold out bed, when we really needed. We had a lot of towels. The room was clean. We checked out the inside pool and it was amazing! To add, this place has a bar!!! ++++ I didn’t see that on the web page. Breakfast was really good, would highly recommend the morning buffet. This place treated us and everyone we encountered amazing! I am highly recommend this place! We will be staying here instead of Galveston hotels! We booked in advanced and we got a really good deal for the room with three beds! +++++ we will be back soon!

I constantly stay at IHG hotels and I’ve never received customer service like here. Cheryl is probably the most helpful and nicest employees I’ve ever met! The hotel is very clean and the restaurant is good if you just want to stay in. The bar is a nice amenity to have when you don’t want to drink and drive. If I travel back to this area I will definitely stay here again.

I recommend this hotel to all my visiting family and friends. Great place, amazing service and kind staff. They always take care of my mom, who has some mobility issues. And they won me over when my husband and I had to abandon our apartment in the middle of the night due to fire. They were so kind and thoughtful during one of the most horrific nights of my life. Love, love, love!

When the A/​C unit at my house blew out, my family had no hesitation booking a room at the Holiday Inn. We had the room with two beds and a pull-​out sofa and slept comfortably in the well-​conditioned room.
My family has a background in hotel management, so we appreciated the good customer service and cleanliness of the room. I had to knock off one star, though, because we had NOISY, uncontrollable neighbors upstairs that wrecked havoc late at night and early in the morning. Also, the previous tenant left a foul surprise for us in the microwave. Details matter!
I haven’t had the need to stay at any other hotels in this area, but the Bay Area Holiday Inn is pretty competitive. I hope no one needs to book a room for the same reason we did, but you never know with all the flooding and crazy Mother Nature stuff that happens. Either way, I do recommend this Holiday Inn for a good night’s rest and comfortable stay.

Fairly decent hotel. Mostly clean and modern. POOL WAY TOO CHLORINATED, burnt all of our eyes just being in the room. However staff wasn’t very friendly and charges were not explained to me and I had to ask for an explanation days later.
Weird but convenient location, not sure if I’d stay here again.

Stayed the night of ⁴⁄₂₅. I was leaving on a cruise in Galveston the next day and tried booking closer to the port, but everything was booked. I was really happy with his hotel. It was clean and in a great area. There is a lot of shopping and restaurants around. I left off 1 star only because of the service I received at the front desk when I asked for towels. It was a female, and when I asked her for extra towels, she let out a sigh and made me feel like I was bothering her.

Nothing bad to say about this place was a great stay. The room was nice, the pool was nice. Can’t think of one negative thing. Will for sure stay again.

Nice King room nicely decorated and bed comfy, overall hotel is getting a face lift, they can’t decide on lobby. Hotel has a bar, and breakfast isn’t free like most it’s @9 a person but coffee is available 24hrs in lobby, and nice indoor pool located just @ the corner from elevator, all the amenities of a suite microwave/​small refrigerator and coffee maker and nice flat screen TV, and restroom was nice and spacious

I have not stayed in the rooms but I want to tell you why this place is so awesome.
It was a rainy day and I heard nature calling. The rain was only making things worse. I tried to stop at Chipotle to use their bathroom but it was before 11 so they were not open. I saw the Holiday Inn sign and I knew that I could not wait any longer. I drove to the front door. Opened my umbrella and did the potty dance all the way inside. I saw the lady at the desk and asked if it was ok to use their bathroom. She immediately gave me directions.
I was so relieved! Literally.
The bathrooms were very clean and very nice. The soap smelled good and the water to wash my hands was warm.
I am so thankful that this Holiday inn is where it is. I am so glad that the hotel desk is staffed with pleasant people.
I will be recommending to my family to stay here when they come visit!

A very nice newer Holiday Inn. Check in was a breeze and the employees were friendly.
The room was well furnished with a flat screen Tv, microwave, mini refrigerator and a very comfortable bed. The hotel was quite as well. The only problem I experienced was that I couldn’t connect to the Wifi.
Two things to note, leave your 4 legged kids at home as they don’t accept pets. Also, they don’t offer a complimentary breakfast. :(You can purchase a breakfast buffet for $ 9.95.
Lots of restaurants and shopping in the area. Kemah and NASA are only minuets away.

If I could give them a zero I would. I stayed here when it first opened. The room was not what was represnted to me, and when I explained this and even showed the front desk the print out of the room they stated that it was a generic description. He then stated that i did not know what I was doing when booking rooms. I asked for a manager at this point and was told there was no manager I could talk to. I called the customer service number to complain on how I was treated and as I explained they stated the manager woukd call me. It never happened. I then called down to ask about extra pillows and blankets and was given a lecture, while I was on the phone with the front desk my fiancé went down to ask about pool towels. When the person in the phone hung up with me he proceeded to explain to my fiancé about the crazy lady on the phone who was stupid (he had no idea that my fiancé could here my voice) the next morning I went down and asked to speak to a manager and asked if we could then get adjoining rooms. I was told I could get another room but would have to pay for it. It was very sad since I was a member with them for over 15 years. I left that day and have never and will never stay at another holiday inn again

Very clean (that’s a MUST for me), close to tons of great restaurants & not too terribly far from Kemah or Galveston at like half the price. Will totally stay again. Wifi didn’t work that great.

Went here for a power lifting

Horrible front desk service by the middle eastern young lady but nice place

I do not believe I stayed at a Holiday Inn of recent and was placed here by my work for a business trip to the area. I was quite surprised when walking in. Beautiful hotel, friendly appreciative staff. After getting settled in, I tried connecting to the internet and noticed my connection was slow. Tried hard wire and WiFi. LAN was unusable and WiFi S L O W.
I did not expect much when I called to complain, however I was taken by surprise. Cleveland came up to the room within minutes and was a very professional and empathetic driven young man. I believe he sincerely wanted to fix the problem. In my travels, that attitude is something rare to across.
While I was impressed with Cleveland I still did not expect for the internet to be fixed. I was happily mistaken as it was on both LAN and WiFi before my trip ended.
My only complaint is that the pool water was green. At first I thought it was supposed to be that way, but then I remembered that I never have seen green pool water in my life unless the algae were out of control and or Ph Balance.
Further Amber is the best Bartender ever!
I would definitely stay again!

One word… excellent! I am laughing my tail off right now at my poor coworkers who are staying at the Hilton on Nasa Road One right now. I’m attending a conference all week there but wasn’t able to get the group discount rate. Best thing to happen to me! I arrived at this Holiday Inn and was met by a friendly desk attendant. Check in went smoothly, room is clean, clean, clean. This is a newer hotel (Dec. 2009) and there are plenty of electrical plugs, microwave and fridge and flat screen TV. Beds are comfy!!! Bathroom is a little small but did I mention this place is clean?! I’ll give up a little space for cleanliness! I’m very happy with this place and to think I wanted to stay at the Hilton? Ugh… My coworkers said they had to «ask» for a fridge there and there aren’t any microwaves!
Also, if you join the Priority Club Rewards program (it is free & points don’t expire) you get $ 20 of breakfast credits every morning here. Not sure about coffee as I don’t drink it but I think you also get free coffee as well, although there might be a limit to quantity.
There are several restaurants within walking distance of this hotel and there is a self service laundry facility to use. Not sure about the exercise room or pool… didn’t want to burn any calories this week!
If I was back in the area I’d definitely stay here again. I’m a big fan of a clean hotel and this one definitely fit the requirements.

Good place, conveniently located between Galveston and Houston. Rooms were clean, staff friendly and plenty of amenities. Just a little pricey, especially for being a Holiday Inn. Otherwise I would stay here again in the future without reservation.

Very convenient to any Houston attractions. The hotel and room were spotlessly clean. The room was quiet and had nice furniture. The pool area also was very clean and comfortable. The staff we dealt with were friendly and helpful. The only negative was the lack of free fresh coffee. If you want fresh coffee you’ll have to pay 2 bucks for a cup at the in-​house restaurant. The little 2 cup pod coffee maker in the room didn’t work very well. We would gladly stay there again and I wouldn’t hesitate to recommend staying there.

If you plan to visit Space Center Houston with children, this Holiday Inn is only 5 minutes away just off Bay Area Blvd and about 25 minutes from the Kemah Boardwalk It is a very updated and chic Holiday Inn with a decent fitness center but rather small pool, no lap swimming here. There is a small meeting room and a business center with free wi-​fi. We did attend during a holiday weekend and found the hotel suprisingly vacant. Which meant our family got to play the Wii games in the hotel lobby any time of day without waiting our turn to play.
The handy amenities of a microwave and fridge in our room were so convenient for leftovers and water bottles. The hotel’s location also made it very convenient to walk to a local restaurant and even the bowling alley across the street. Kids did get to eat free here. The hotel did offer a hot breakfast buffet (but not for free) on the weekends only and the hotel staff were extremely friendly and helpful.