Clear Lake Regional Medical Center

HORRIBLE DISGUSTING VERY UNCLEAN HOSPITAL. I wouldn’t wish the horrible experience we had here on anyone. My healthy 55 year old father was admitted here for heart attack like symptoms– everything was clear (thank god) but now he has STAPH INFECTION where his IV was inserted upon arrival. Last night I watched a woman (nurse) sit on my fathers bed and jab him repeatedly in his swollen staph infected arm to draw blood. This woman was wearing NO GLOVES. This hospital down right unsanitary and deserve to be shut down completely. Hospitals are for getting better and curing illnesses so do not come here unless you want to die

Eeeeek this place is trashy. I’ve seen cleaner bathrooms at seedy concert venues. The staff is crazy rude. I just witnessed a woman yelling to the triage nurse that they lost her husband, and he told her to lose her attitude. Trying to get my dad transferred pronto.

They just plain suck. Paid for procedure then they can’t do it. I have to go to another facility that can accommodate my size.

My sister was in a car wreck and I took her to the emergency room at Clear Lake Regional Medical Center because she hit her head/​face hard on the driver side window, has swelling, bruising, and headache. They processed her in triage, did an exam, took CT scans all before even getting her insurance info. To us that shows they care more about the patient than how they’ll get paid which was nice. All the staff was great from the PA Elizabeth, nurse Christy, CT technician Ross, and the registration lady Gloria. They gave us the CT scan results quickly and from check-​in to completion, we were there less than 2 hours.

I had such a great experience delivering my baby at CLRMC! The staff, doctors, and nurses were so kind and truly caring. I was always well taken care of and knew my baby was in good hands. On the labor and delivery floor, there are always snacks available so you are never hungry either!
CLRMC is also very community oriented and giving to local non-​profit organizations (such as Communities In Schools — Bay Area). It says a lot about a business when they support the community they serve.

Horrible hospital. Went to ER because of possible obstruction. The nurse who came to do my IV for a CT scan missed the vein then she tried pushing and pulling needle in and out of my vein. I told her to stop and she gave me this attitude. The next nurse who came in to put in an IV was very nice she had been a nurse for 30 years. CT scan went well. I was told the doctor would be with me within an hour. I showed up at the ER at 5pm. It was 7 and three hours later nothing. No one asked how I was doing, if I needed anything etc. The set up is ridiculous. First they take you to one room for IV. Then they sit you back in lobby. Then they come get you for insurance stuff. Then sit you back in lobby. Then they came got me again for blood work. What pissed me off is they lost my blood work. How can you loose blood work when your name is on the tubes. I asked how can you loose my blood. The nurse gave me attitude and said she had no idea.
I waited 9 hours in the ER before I saw a doctor. The doctor said no obstruction gave me a antacid. She then left. I had to call a nurse about 45 min later and tell her to take the IV out of my vein I want to be released. If you saw I didn’t have an obstruction why not come to the lobby and tell me so I could go home. I will never go back to this hospital. The equipment is old and the rooms need updated! The nurses need to change their attitudes as well.

Nursing Symposium — Nursing Jurisprudence & Ethics Professional Nursing Practice: Standards of Care Update 2015

I will say that my view of Clear Lake ER and hospital has been terrible… until today. I took my 5 year old to the ER for fever and ear ache. Dr Jensen and his staff were quick and efficient in helping and treating us. There is a new system since I was here previously and it seems to work seamlessly.

My 92 yr old mother entered ER @ 6am w/​broken hip, seen within 5 mn by RN, triaged, medicated, placed in semi-​private room. Within 20 min admitted, informed of 30 min wait for X-​ray. 45 min later ex rayed, back to semi-​private room with comfortable chairs for family, told to anticipate hour wait for ex-​rays to be read and be seen by MD. Seen by MD, admitted to hospital and moved to Orthopedic floor. From ER to room only 1 ½ hour ! User friendly, focused medical care, reasonable time waits for HOUSTON, medically safe entire time. Ya gotta have reasonable expectations and CLRMC exceeded ours.

Visited Pediatric ER late Tuesday (10 pm-12:30 am) and we were seen within 30 minutes. Nursing staff was great and Dr. Keith Jensen tended to my son. Dr Jensen was very informative and clearly enjoys his job. Each step of care was friendly and professional, from admission to discharge.

The er staff is bizarre, though not rude, except for doctor Parker. If you have the misfortune of dealing with her, do your best to get someone else. She is rude and holier-​than-​thou, she made me feel insignificant and stupid every moment she was in the room with me. She gave me a papsmear and, despite my obvious flinching and noises that I was in pain, she continued to make the entire process as uncomfortable as possible. It even got to the point that her nurse had to get a new set of swabs and start over because she put them in the wrong container. I only went to this hospital over bay area because the er was so empty, and now I know why. I will not come back here, I will drive the extra 45 seconds to bay area.

It has been our family’s experience that the ER service has been quite poor, and if you are looking to give your money somewhere, this is the place to be. However, if you are like most Americans and want to save your money, the billing department is fantastic about exorbitantly charging its patients.

I took my daughter to the CLR Pedi ER on Thursday 12÷11÷14, a very sweet caring attendant walked us to the pedi section and let them know we were there. My 6 year old could barely walk she was so weak. We waited alone in the waiting area for someone to come get our info, triage, something, however no one even looked our way. I did hear the cute ER doc talking to the nurse about what they should have for dinner, I heard them giggling amongst themselves. A Caucasian lady who must have been the registrar was busy typing away and didn’t even look twice when my daughter started throwing up. An African-​American lady walked out with a PC and sat down and all she did was complained to the white lady about work. Which I guess is more important than taking care of patients. At least there is another hospital 10 min away, they got my daughter in within 15 min’s of walking through the door, she had an IV within 30 min. What a difference! And MSJ was packed…

We wanted to move our mother the very night she was admitted. Clearly this hospital was not staffed for its volume. Our mother was admitted throughout the ER and moved to the cardiac floor. When I arrived to see her several hours after she was admitted, someone had removed her IV catheter. This was an elderly woman who was admitted for double pneumonia and needed intravenous antibiotics. I demanded to know where her IV was. Noone could answer me. Anxiety meds were requested and ignored. My sisters and I requested a conference with the doctor and PA on our mom’s case. We declared that we were moving her to another hospital. This sent the doctors jumping. An IV catheter was put back in, her anxiety meds were given, and a nurse finally graced us with her presence. With enough of a fit thrown by all of us, mom was moved to the ICU where she could receive better care. She was moved to this unit when we all stepped out for dinner. When we arrived back at the hospital, mom was in the ICU… which was great! The nurses were helpful and on top of it. However; where were my mom’s $ 250 eye glasses? Where was her lower denture? Her cell phone charger? .all were G.O.N.E… Somehow LOST during her move to the ICU.
«we are not responsible for lost items» was a phrase repeatedly heard.
THIS IS UNACCEPTABLE.
Shame on you people.

BEWARE! While this hospital may be «in-​network» for you and your insurance, CLRMC allows out-​of-​network physicians groups to see patients at the hospital and bill you separately out-​of-​network rates. What that means is that you will get stuck with HUGE bills that you must pay out of pocket and you had no way of knowing that the doctor that randomly saw you at CLRMC was out-​of-​network. The practice is called «balance billing» and is illegal in many states (but not Texas).

This hospital consistently crosses boundaries with what is appropriate for the well-​being of the patient. Their first objective is to collect payment up front long before tests are completed and diagnoses are made. The second objective is to treat patients like objects and ignore their needs. They won’t believe the seriousness of a medical issue until they have to grab the defibrillator.
Long story short… Don’t ask a cardiac patient that has nearly crashed 2 – 3 times for payment for the hospital stay when we don’t know the diagnosis, tests are incomplete, patient is in intense pain, and we haven’t even seen the doctor yet! Absolutely unacceptable! Should he pull out his credit card with one hand while clutching his chest with the other!!!
Furthermore, they seem to think it appropriate to monitor blood pressure only once every four hours for a patient that came in at ²⁰⁵⁄₁₂₀ then plummeted to ⁶²⁄₃₄ and passed out. They had to bring out the crash cart 3 times in 48 hours!!! I was afraid to leave his side for a moment because I knew it would take 20 – 30 minutes just to get a nonchalant nurse to come to his room and putz around while he could very well be experiencing heart failure.
So, cutting to the chase… after 3 days of testing, they ruled out heart problems but still no explanation for the intense chest pain, radical blood pressure, dizziness, and sweating. I brought him home — thank God! He will be safer here. I will never willingly set foot inside that hospital again, nor will I ever take a loved one there.
I gave 2 stars instead of 0 for the nurse tech who was so sweet, clearly enjoying every chance she had to make patients relax and smile; the regular cardiac unit nurse, who was knowledgeable and attentive; (opposed to the temporary nurses he had the first two days) and the cardio doc’s practitioner. She took time to explain procedures, and the how/​why/​what next. These ladies provided the only pleasant interactions we had during his stay.

Had my baby here! Amazing after care staff! They really need to get it together though. I was in labor for about 12 hours, pushing for three. After my third epidural wore out I could not take
The pain I was screaming and with tears. I never had a doctor. ONLY a nurse that asked my husband to hold my legs up. Nurse looked in her mid 20’s. Not cool!!! I finally gave up and asked for a c section I just could not push any more. She rolled her eyes at me and asked me to push for one more hour. There was no way I was very weak and had an oxygen mask on. I had to wait for the only doctor available to finish with her patient. Finally 40 minutes later they sent me in. That was quick and painless. After care was great, rooms are nice and clean, food is not bad. They even have snacks outside the rooms. My baby was in the NICU for 4 days because he had a bowel movement in the womb. He had to get antibiotics for it and everyone was very friendly although clueless. When I asked questions of when he would be released they did not know ANYTHING. Just their feeding and changing diaper duties. Plus giving him his antibiotics when needed. He was finally released after his grandma called the administration. (We had no idea) to ask questions. He was released that day after they checked his charts. We wonder if those antibiotics were even needed. He also had a HORRIBLE diaper rash his skin was raw! They have no ointments for that. We later found out that he is allergic to the wipes they use. Just something you learn as you go I suppose.

Had to come back to ER twice same day due to hives and airway blockage. ER staff was great. They took really good care of me. Gave me the necessary meds I needed. With allergies, unfortunately you never know if you get a relapse and that exactly what happened to me after a 6 hours after leaving hospital. I went back, they gave me stronger meds, admitted me in one if the rooms to monitor me. The staff was just awesome, they were always there when you needed them! And their hospital food wasn’t bad!

I have to say this is the first adult hospital aside from Texas Children’s Hospital that has treated me so sweet and kind. When I got admitted into this hospital the night staff in the ER wasn’t so nice to me. They were actually really cruel to me and talked badly about me.
I did have a bad experience in ONLY the ER part of the hospital, but after my first night both of the hospital’s directors have came and talked to me about my experience and they have fixed the problem. I actually did get to report the cruelty that was taken place and the directors handled it in a professional manner. They believed every word I was saying because I was honest about everything. I know, everything that had happened to me because my mum was also there and she knows too.
After all of that bad stuff, the directors made sure I felt warm, welcomed, loved, and cared for and exactly that is how I felt. I felt really taken care of that was when I was on my floor (the sixth floor). I still remember all of my nurses, charge nurses, nurse techs, and my patient sitters — I also still remember there names and how well they treated me. They were all responsive to talk to me and they weren’t judgemental of my situation either. One of the best night sitters I had was, Mrs. Pat. She was extremely nice and she reminded me of my aunt-​tee, though she understanding of everything I needed. She even talked to me too!
Then there was all of my nurses — my main nurse was Mrs. Cassandra. She is a hardworking nurse and she cared so much for my health and well-​being. She is an extremely nice and caring nurse. Pedro was my night nurse and he was nice too. He didn’t talk as much, but he still showed that he cared. Vanessa, she favored Carmelo Anderson wife a lota bit, she was very sweet and understanding too. She has a beautiful smile, and she is really nice too.
Next, it was my nurse techs — Ambria, and Marsha,. They were all very very sweet and caring also. Ambria reminded me of my first cousin because of how she looks, the way she walks, and how she carries herself – EXACTLY like my cousin. She is a very sweet down to earth type of lady.
In addition, there was Marsha also she was very sweet and kind. She attended San Jac with me too. She is a talkative person and she makes sure you have exactly what you need.
Now, my patient sitters — it was JaCobee, Myat, Pat, Maria, and Sammy. They all were very sweet and kind to me. Myat is majoring in nursing as well as Marsha, and Ambria too. Sammy, he was funny and kept me laughing. Mrs. Maria was very nice and sweet we both shared a lot in common — hint hint our names my name is Maria and hers is too. Our horoscope sign was both Sagittarius (Saggis). Myat was a sweet lady, she was in training under Sammy and did the best of job taking care of me under Sammy. Sammy was good too, but Myat she was on top of game. Although, Sammy still was on top of game with me.
I had five doctors—
Dr. Kim was really nice and understanding. He wasn’t judgemental to my situation either, he just wanted me to get better and do better.
but Mrs. Janae Dark was the worst out of all of them. She was there in the ER and she treated me very poorly she talked bad about me and hurt me while she was putting in the IV’s, usually a doctor is supposed to place the IV gently into your skin. She didn’t do that she stabbed the IV into my skin like she wanted to and then laughed at me. She talked so bad about me, and she made it seem like I didn’t know what I talking about when I told her I was bilingual and that I knew how to speak and understand Spanish fluently. She played jokes on me, but I have reported her to higher ground. So, she might just lose her job. Before, I told her repeatedly stop talking about me, stop laughing at me. But, she wouldn’t. She hurt me so badly. But now, that is all done and taken care.
My overall experience with this hospital was above and beyond wonderful, I miss all of the staff that worked with me. I am going to recommend this hospital to everyone. All of the nurses, and staff is young and very experienced. The hospital itself is brand new and very beautiful. The nutrition in the cafeteria was up to date too with what they could serve the patients, they were low on sugar, and high on vegetables. The food was very good, and the breakfast was good too. They tv in the rooms all have cable, so the National Geographic channel is on there too!
Overall, great great great hospital and an amazing staff of medical professions who really do care about the patient!

Unfortunately I have had to spend a week here as well as visit the ER. The level of care I got was just fine and the place seems clean and friendly for a hospital. As for my stay they seemed a little disorganized sometimes. The TV I had in my room was an abomination though. It only had 1 arrow up a so if you missed a channel you had to scroll through all channels to get back to it. Maybe not a big deal to some but 7 days with a tiny tube tv is not fun. The food is well hospital food and they don’t do anything to rise above that. sounds good on the menu until it arrives. Overall the best part is the staff who take great care of your needs and all in all that is the most important part. As for my ER visit I guess it is typical. The waiting area is nice with plenty of chairs and books to read. They have several TVs on to watch (unfrotunately FOX news was on the one by me. Not hatin but politics does not belong in a public setting like this). The wait was so long though that no matter how nice the staff and facility is it just makes one miserable. I spent a good 8 hours there. Thing is based on the waiting room it really was not that busy. I’d hate to come on a busy night.