Walgreens

I have been a Walgreens customer since they have been in Granbury. In the past four days I have had the WORST service every provided by a pharmacy. First our Avalon Clinic sent in a prescription at 7pm, when I called at 10pm it was still not ready. I waited for over 15 minutes to talk to pharmacy, they picked up the phone and hung up on me, I called back and waited over 5 minutes to talk to pharmacy, he said he was «sorry» he was the only one there and busy, at 10pm. My husband was at counter and saw him pick up and hang up phone, my husband was the ONLY customer in the whole store. My doctor sent in a prescription 2 days later on a rush, was told 30 – 45 minutes to be ready, when my husband went down there 2 hours later he had to wait on it to be «filled», I say filled because it came in a manufacturers bottle, all they did was print a label, for a rush prescription. I contacted corporate office, still have not heard from them. Today the manager called me today about the service and called me Rita, told her that was not my name, she said, oh must be your daughter, does she handle your prescriptions. I explained I don’t have a daughter named Rita and that my daughter does not have anything to do with my prescriptions. For them to call to «apologize» and not even know the correct name was insulting to me. I have sent in 2 complaints to corporate and made 1 call to them. They do not know the meaning of customer service. I will not have them fill any more of my prescriptions and I will never go in their store again. I only selected one star because I didn’t have the choice of selecting a negative star. If you use Walgreens I would consider the «customer service» they give to you and suggest you move to a different pharmacy. If it had been only one incident I would not have minded but 3 in 4 days is insane. I see other bad reviews on Unilocal,so I know it’s not just me that has received horrible service. I know losing only a couple of people won’t hurt them but I told them in my last complaint that they could be rude and disrespectful and over charge other customers but I was done and would tell anyone I know that uses them to change to a better and more caring pharmacy. One that knows the meaning of customer service. It’s sad that businesses no longer care about their customers. Let alone sick customers that need their prescriptions. It’s sad that all they care about is money.

I’ve been pretty critical of Walgreens because of the long wait. Truth is they’ve always been helpful and provided me my prescriptions when they said they would. They still need to hire more employees in the pharmacy. They still need to have the drop-​off window open. I learned that Walgreens is so busy because CVS has absolutely horrible customer service.

We have been to the pharmacy several times and the drop off window is always closed and there is always a long line thar moves so slow. We are in line right now with one care ahead of us and we have been sitting here for over 15 min. The staff always seems confused and rude. The person in front of us just left yelling and mad.

Walgreens was out of the medication in which I had a prescription. The tech was kind and called other pharmacies all over town to find my medication. She definitely went above and beyond with customer service!