Roger Williams Chrysler Dodge Jeep

I’ve used this place for parts and service on several occasions since moving to the area but I’m done. The customer service here is absolutely terrible. They will tell you that they’ll look at your car tomorrow and not get to it for 4 – 5 days. Don’t expect a call even though they tell you they will call. It’s almost guaranteed that they won’t call. This has happened to me repeatedly with warranty and non warranty work. You might as well budget a week for even the simplest repairs. They had my wife’s car there for 6 days one time before they even looked at it. Can you afford to be afoot for that long? Me neither. Parts is the same thing. I ordered a part last Thursday. They said it would be in Saturday most likely, Monday at the latest. It’s Tuesday and when I called they said it takes at least 4 business days.
As for prices… somewhere between ridiculous and immoral. I had a problem with my wife’s van door. Took it in and they charged me $ 120 to diagnose the problem. Then they wanted $ 900 to fix it. I did 10 minutes of research online, ordered a $ 75 part and fixed it in about two hours.
I’m done with Roger Williams. Taking my business to Fort Worth, it’s worth the drive.

Service Department for JEEP is awful. They have no consideration for your time, they are more worried about chatting it up and walking around with their coffee. Service advisors are not personalable. DO NOT buy an oil change package. They neglect to inform you that it is not refundable for the difference if you trade in you vehicle and is not transferable to a different vehicle. I used 2 out of my 6. The cashiers were not impressive either. No customer service!

Terrible place, full of liars and incompetent sales people. I went here nearly a year ago. I found them through my job, because we are offered a preferred employees discount. I make above average money but have less than stellar credit. I was told they worked with ALL CREDIT TYPES. AT the time, I wanted to trade in my Jeep Patriot for a 2015 200s. They didn’t even attempt to try the «many banks» that they brag about, for my approval. The salesman lied and said he tried 6 banks. My credit report told the truth. He only checked one. He tried to get me approved through Chrysler financing itself. Everyone knows that’s nearly impossible unless you have excellent credit. Their are numerous banks that will approve people with not so great credit. Anyway, I took my coins to Grubbs Nissan in North Richland Hills and my salesman Sumaj and the rest of the Grubbs team, went above and beyond, were very honest and professional and made sure I got what I wanted. I drove off of the lot in less than 3 hours in my BRAND NEW 2015 NISSAN ALTIMA on 9÷13÷14! I didnt have to trade in my jeep either! Now ive got two great vehicles and paying for them both doesn’t break the bank, thanks to the GREAT DEAL I got at Grubbs! Skip these liars who won’t work with you unless you’ve got great credit or you know them, and go to Grubbs. They will get you in the car you want. So glad I didn’t get approved. I hate that 200 now! It looks so cheap! I’ll be heading to Grubbs for one of my lifetime free carwashes in a few. Yet ANOTHER perk from dealing with the RIGHT PEOPLE. GO TO GRUBBS. THEY ACTUALLY WANT AND APPRECIATE YOUR BUSINESS!

Don’t buy parts from this place. They flat-​out lied to me to get me to buy from them.

Customer service seems to be high on their priorty list! Serivce was excellent and waiting room comfortable. I will certainly go back in the future

I tried to deal with Roger W but they or not user friendly (…) new trk sales mgr is rude & crude
I bought my new Dodge Trk at Moritz
Screw Roger W

Having had a bad experience with the last 4 places I looked for a small truck., I decided to go to come here for the first time this past weekend to get my truck, ended you with a full sized truck for a small truck price.
It’s a fairly new truck 09 w/​fewer than 33 000 miles, and it drives like a dream! — They didn’t screw anything up, as there’s not much to screw up. The manager was a bit smug and didn’t want to come down the price at 1^st until I was heading over to the Toyota place, then they came around! You can’t beat the deal I got!
My experience with this places is generally they are all pretty good and the employees super friendly when you are test driving or asking questions — This place is a bit out of the way but it was well worth the trip… just watch out for the manager, he a tough nut to crack!