Sears Auto Center

I purchased my tires on-​line and set up an install at this location for my 1992 Nissan 240sx. One the day of the appointment, they have two lines set up for customers, one for walk-​ins and one for appointments/​drop offs. I waited patiently while the clerk took people from the walk in line but finally had to say that I had an appointment and just wanted to check the car in. I got a smug look and the clerk seemed pre-​occupied with his personal thoughts and cell phone. I was told that it would be 2 – 3 hours and they would call when the car was ready. That was 9:15am so I figured by lunchtime. I went off to the mall next door to shop while I waited. Two hours later I get a call from the manager, Mike that he wanted to talk to me about the tires. I walked back to the auto center and he came out from his office. He let me know that my tires never came in — ridiculous because I had received an e-​mail that they were in on January 3 and this was the 9^th. I think he probably either sold them to someone else or just wanted me to spend more at the store. He said I had three options — 2 other types of tires that I could have were available or I could come back the next day. I couldn’t believe what I was hearing because I wondered what took them so long to call me that there was a problem like this! All the while I’m thinking my car would be ready and it was still on the lift with no tires on it. What service manager has a job started without knowing if the part is there? I was so tempted to tell him to put my old tires back on and give me my car and pre-​payment back but he offered to match the price I paid on line. I chose to go with a set he offered. Well, he comes back out a few minutes later and said he worked the numbers and because I had a rebate and points with the set I bought on line, the alternative set would cost $ 81 dollars more. This was unacceptable as this was their mistake and they should absorb the difference. My sister was with me and said no way am I paying any more to them. He said he would get his manager’s approval to pick up the difference. A few minutes later he came out and said it was approved. The tires went on but then getting the car was another headache. We had to go back on line and were told that the car had to be released in order to get the keys back. Another 15 minutes and I see this moron get into my car in the garage after it was lowered off the lift and throw it into reverse and then hit the gas so the tires squealed. He then proceeded to drive around the building about 30 miles per hour — plenty of blind spots where my car could have been t-​boned. He finally put it in a parking space and got out real slowly. My car is 24 years old and well kept. They have no regard for caring for your vehicle and no respect for women. I felt like I was talked down to and will never go back there again. If you need tires, stick to a Good Year shop.

Brought my daughters VW Beetle here for a battery. We prepaid and had an appointment for when they opened. It took 3 hours total and over 2 hours for him to install the battery. They clearly never worked on this type of car before. The tech broke the battery case and didnt reinstall the new battery in the case properly. Additionally, they put no paper or plastic down. He got grease boot prints all over the floor and grease all over the keyfob. Although a fair price, not worth the lack of technical ability, carlessness or time.

By far the worst location I’ve ever been to. Employees are rude. Mechanics never do a decent job. I’ve been to this location several times. Usually for purchasing tires or fixing a leak in my tire.
Once I went there to fix a leak in my tired and they fixed it, or so I thought. The next day when I went to use my car, the low tire pressure icon popped up on my dashboard. I went to the sears auto center again and they apologized and «fixed it» again.
Next day it was the same thing once again. So I went to their location and told them this is ridiculous I shouldn’t be coming back and forth. They said they’d fix it. I had my mom pick me up because they usually take a couple of hours. When I came back to get my car I found my front bumper literally hanging from one side.
I went into the location and told them they damaged my car. The man told me lets go look at it, I showed him the bumper and how it was hanging and he said that I brought it to their location that way. I was so upset and told him nothing was wrong with my car and they clearly ruined it while it was at their place.
The funny thing is you know how when you take your car to any car shop they have a picture of a car layout on a paper and they look at your car when it first gets there and they mark any scratches or damages on your car. Well they did that to my car when I first arrived and he never marked it on the paper that my bumper was hanging. If in fact it was hanging when I arrived (which wasn’t the case) it would’ve been marked on the paper. Then he went inside the location and got the paper and told me it was marked. The first markings were in a black pen when I arrived and all of a sudden the addition of the hanging bumper was marked in a blue pen which means it was added later on when they damaged my car.
Regardless the man got into my car, took it into the garage and said he’d fix it. I wait about 5 minutes and he comes out with those little plastic bands tied into my bumper to hold it up in place. I wasn’t too thrilled seeing that but I just wanted to get out of that place and leave. I ended up fixing my bumper on my own and paying out of pocket. The leak still existed after they fixed it once again. I ended up going to my Honda dealer and paying extra to get it fixed properly and they got the job done. I haven’t had issues with my tire after that.
Also I tried contacting them for an alignment they didn’t do properly and the people who work there don’t answer the phone. It was definitely not a phone connection problem. They were answering the phone and hanging it up. I called about 5 – 6 times. The person answers and hangs up (without saying one word). The last time I called I heard people talking in the background and hanging up. Seriously the worst location to ever go to. DO NOT COME TO THIS LOCATION. THEY DO MORE DAMAGE THAN FIXING. If I could put no stars I would.

My Die Hard battery lasted less than one year. When I went to Sears for a replacement they tried to sell me many things I did not need.

Floor representative, Indian guy (not to sound racist, but didn’t get his name) was very disrespectful. He was on a personal call with one of his friends or family and I said to him «excuse me, not to interrupt but when your done can you help me» he snapped at me rudely «I’m on the phone» and walked away from me. I then waited 30−40min for another employee to come out of the back, he helped me and was polite. His name was John I believe…
When someone is at work they shouldn’t be on their cell phone talking to their friends. Let alone being disrespectful to customers.
DO NOT GO TO THIS LOCATION UNLESS YOU LIKE TO BE TALKED DOWN TO AND TREATED TERRIBLY

Never again. They charge me for a battery but then can’t install it. They told me to bring it back tomorrow to get installed. They didn’t care that I have to get a jump start every time I need to start my car

The new manager at Sears Auto Center, Mark, is fantastic. He just started there at the end of January after the Auto Center had not had a manager for 9 months.
We had brought our car to get break work done in early January (before he was there). After the break work was done, the brakes made a terrible squealing. We brought the car back a week later and they did nothing to fix this.
The last weekend in February, we brought car to the nearby Firestone, which told me all of the brake components needed to be replaced. When I called Sears, Mark told me to bring the car in and they would make it right.
They replaced the brake fluid, cleaned out the rear brakes (eliminating the noise), inspected the tires and the front brakes, all for free. More to the point, they did all of the evaluations of each component right in front of me (something Firestone refused to do), while explaining exactly what they were doing and why. He also advised me about various maintenance tips to keep the car in good shape (without having to bring it in or pay them).

I’m actually surprised by all the negative review this place has garnered over time. I guess I’ve been lucky enough to have had no problems with this particular service center. My cars have made a visit to this place over the years. I’ve brought everything from Nissans to Audis and every single one has always been taken care of. I’ve bought tires at this place and they’ve installed it no problem. The one time where I had to replace damaged tires on the front and asked for a rotation with the install they forgot to do it. Since I was in a hurry I told them I would come back again to get it done and the following day they rotated my tires and got me out of there in 15 minutes from first walking in through the door. Like I said I guess I’ve been lucky so far. But if they ever screw with me or do a crappy job, this review is getting updated and I’m out. Oh and just to be clear Sears is not paying me to do this review…
…that’ll be a free oil change for life sir like we talked about… oops ;-))

I would give a zero, if possible. Waited 50 minutes on line. Then another two hours to to fix a flat tire. They didn’t have the courage to make a courtesy call to inform me that my car was ready for pick up.

DO NOT GO!!! ZERO STARS
Came here for oil change and alignment. They didn’t do S%!T. Oil was NOT changed and car was still in the exact same condition before. Horrible service and don’t leave the place and go shopping while your car is being serviced because they will never touch the car. If for any reason you do have to go here stay at the shop and wait till its done. But SIMPLY HORRIBLE

If there were negative stars, I’d give this place negative million.
Let me tell you my story.
My husband and I were having problems with our brakes and since I was about to give birth, we decided to fix them before he came. So we mistakenly took our car to this horrible place. They told us it was going to take a few hours to take a look at the car and see what was wrong and then they were going to call us, so we decided to go to the mall. 5 hours passed and I was getting in a bad mood from being out all that time. They came back and told us that the brakes were bad and we needed to change them asap, so we did.
Another 3 hours to fix.
We go home and everything was fine for about a week.
Then, I had my baby and were too caught up to go back but please believe me when I say that we rarely used the car because as first time parents, we were too caught up with the baby.
When we finally went back, they looked at the car and said the brakes were terrible and needed more fixing…$ 600 worth of parts and labor! OH DEAR LORD.
Please don’t go to this stupid place. It’s awful and we still hear strange noises from the brakes when it rains.
For the price we paid for, we might as well have gone to a Toyota dealer where we know we would’ve gotten a legit brake service.

I am not so surprised with the previous reviews. The last time I went, they were unprofessional & didn’t seem to care about their customers

i bought a set of tires here that came with a roadside warranty. So I notice a leak in one of my tires and I called to make an appointment. The worker tells me to just walk in so I come right in. After 30 min wait in line I get to a desk where the guy tells me its going to be around 3 hour wait or I can come back. So I ask if I can bring my car back in an hour. He says yes but he cant hold a spot so it may be another 3 hours at that point, but I CAN walk around the mall for 3 hours during my wait. I left and came back later. Then he says its 25 minutes till closing and thats not enough time to fix my tire. I ask for an appointment for tomorrow and he says no, its only first com first serve. I dont know how this place is open. I guess its just a convenient location? I will not give them anymore money if I can help it. Very bad customer service

They have ridiculously long wait times to drop off your vehicle. Don’t understand why it takes so long. Would not recommend.

I brought in my Ford Taurus for brake pad installation at 10 AM (opening hour) and didn’t get my car back until 5 PM (closing hour). When I drove home I felt a vibration in the back driver wheel. When I pulled over I realized that the lug nuts were not even tightened! I called them back and asked them to look up the lug nut torque. They said it would be better if I brought it back so they could tighten them. Is this not the stupidest thing you ever heard? I checked google and found that they should be at 95 ft lb and tightened them myself with my torque wrench. When i checked the other tires my torque wrench told me that 5 or 6 of the other nuts were not tightened to specification (and I don’t mean they were just a hair off!)
They offered me a free oil change but would any one in their right mind go back? The only thing good that came out of this is that I will now be changing my own brake pads. God bless Youtube!

Do you like waiting over 5 hours for a tire to be changed? Do you like a cramped waiting room with employees looking at you wondering why you are there instead of helping you? If you do, then this place is for you.
My experience here was dreadful. I have been here on two occasions. One was for an overpriced oil change, and another was buying tires.
You walk in and employees don’t seem to understand why you are there, its like they forget that they are working. No one there speaks English, so forget about communicating properly unless you are Spanish or Arabic.
Once you describe to them what you want, prepare to wait 5 or more hours for it to be done. They didn’t put my tires in right, and I had to come back, the tire light was still on. Then they charged me for the sensor they didn’t care to check for.
After a terrible day of watching their awful television in their waiting room filled with people, I got my keys just before rush hour; lucky me. I stepped into my car, and inside it smelled like someone had taken a dump. I wouldn’t be surprised if they did.
That basically describes this place. A dump.
Don’t go here, save yourself.

This location’s customer service is just awful. Very slow and inefficient. I was told that I needed a new tire in addition to an oil change. I agreed, and left the car for over 2 hours (on my only day off). When I went to pick the car up, the tire had not been changed. I asked why not, and the sales associated said «I didn’t know you wanted us to change the tire today.» REALLY? I could overlook the slow service of the sales associates in the past, however now I will not be returning to this location. Save yourself the aggravation and go to STS in Fairfield. Much better service.

Horrible, slowwwwwwwwwwwww, lousy SERVICE!!!
Never AGAIN!
PLEASE DO NOT GO!

They don’t take reservations and it seems like there’s always a long wait. I really wish they had continued to rent the space in their garage to Jiffy Lube, the service was soooooo much better. If I had one word to describe my experience with Sears Auto: Frustrating. If had one word to describe the people I dealt with there: Apathetic. But, I did get an oil change on special for like $ 23.00 out the door, I think there was a Tuesday special or something. So I guess I’ll go back. I do love cheap oil changes.

I will never bring my car here again! I went to get new tires put on and a wheel alignment and this is what happened:
1. The service took longer than promised.
2. The guys that worked on my car were very rude when I had come in to question them regarding the work they did.
3. When I went to leave, my car was making a terrible noise which was absolutely caused by their work. I had spoke to a manager and spent an additional hour of my time voicing my concern which went nowhere as no one cared to listen or do anything about it. They simply told me it was my brakes. I went to another auto body shop and they told me that whoever put my tires on had somehow caused my brake line to pop out of place and rub against my rim… My brake line looked like a dog tried chewing through it!
4. They bolted on the nuts so tight that the mechanic I brought the car to had to bring in special machinery because they had been put on incorrectly.
5. My one rim (nothing fancy but still) are scratched and dented up.
I could go on and on. I would NEVER recommend coming here. If I could rate this place LESS THAN A STAR I WOULD! Worst staff I had ever had to deal with in my life. Consumers beware!