New York & Company

What a disaster! I stopped in the other night to pick up a birthday present for a friend. I had browsed their website prior to stopping in to get an idea of possible items to purchase and to save some time. I printed out pictures of a couple of shirts and asked a staff member to help me locate one of them. She looked at the picture and was like, «Oh we don’t carry that in the store». I responded that your website says you do. So she started walking to the front of the store. Halfway to the front, I happen to notice a display with said shirt. I stopped the employee to thank her (not sure why I bothered since I found the item myself) and told her that I spotted it. I selected the shirt and went to browse for some other items.
After making all of my selections, I got on line. There were two cashiers ringing up customers and one other customer in front of me in line. I think I was standing there for 30 minutes before they finally rang me up. Why, you ask? Well, the customers purchasing were each in pairs and they asked the respective employees ringing them up how much each item was. When they didn’t like the answer, they would send their friend /​family member to go search for something else. That’s not the time to be searching for other items. The employees should have told them that they would ring up someone else while they finished selecting the items they wished to purchase. But, they didn’t. No surprise there.
So I finally get up to the register (after the aforementioned 30 minute wait). I hand the employee the merchandise I’m purchasing. She scans the items. I hand her my coupon and the following dialogue occurs.
Cashier: «Oh, we don’t take these coupons, we only take e-​mail coupons.»
Me: «This is from your e-​mail, I clicked the button that said, ‘Print coupon’ and printed it.
Cashier: «We need to see the e-​mail.»
Me: «It’s the same thing.» (See where this is going).
Finally she takes the coupon and types in the code, which miraculously works just fine. Imagine that? (Rolls eyes). The conversation continues.
Me: «Could I keep the hangars?» (many stores let you do this so the items don’t wrinkle in transit).
Cashier: «No, we can’t let you take the hangar.»
Okay, fine. I can deal with that.
Me: «Can I have a gift box?»
Cashier: «We don’t have gift boxes.»
Me: (quite perplexed) «Well do you at least offer gift receipts??»
Cashier: «We have those.»
Me: «Alright, well I’ll need gift receipts for my purchase please.»
I paid. My receipt printed and so did the gift receipts (I wasn’t so sure she knew how to actually operate the register).
Needless to say, the entire shopping experience at New York & Company was terribly painful.

I was the only person in line and there was one cashier. All of a sudden two additional cashiers jump on and bring people with them to check them out. No one helped me the 15 minutes I was trying to decide and I had to stand in my lonesome line and wait for 20 minutes until one of them was done. They chit chat on their headphones too. It’s so unprofessional.

Poor service. Careless sales staff. In the shop for one hour. Was never acknowledged or greeted– even when mere inches from staff. Had to hunt someone down to let me in fitting room. It was a Monday afternoon so
business was slow but staff seemed to be in their own world. Will likely not return to this location.