Lincoln of Wayne

One more thing I forgot about … When we were in signing for the MKc The sales guy said to us «make sure you give us an excellent review» I shot him a look like what !! and he changed the subject. I don’t think so… kind of strange maybe they should fill it out for us save us the trouble…

I purchased a 2013 MKX on 10÷9÷15. I had a 2011 Ford Edge SEL that I loved driving, however I always wanted a MKX. I was scoping out the lot and looking at the inventory when Carlos approached me. He was very professional, polite and greeted me with a warm smile. He took his time showing me the cars. When I decided to move forward with negotiations, it was painless and a very non-​pressure environment. I did my homework, so I felt they were more than fair with my trade, as well as the price on the price of the car. To my surprise, we reached a settlement rather quickly. The process went so smoothly [trade-​in, financing], and the following day I had my car on the road. Now all I’m waiting for is my other key (the system went down and there was a problem matching keys to vehicles), and my vehicle registration documents. The good news is that Carlos is mailing me my information so I don’t have to drive an hour to get it. Top notch service here at Wayne Lincoln.

Just bought a brand new 2016 MKZ… and loved every second of it! Great sales staff and flawless delivery. BRAVO Wayne Linclon. I am a repeat customer and can’t tell enough people how pleased I am with your company. EVERYONE needs to buy a Lincoln! Buy American. The quality and pride shows in every vehicle.

Every time I walk into Lincoln of Wayne, I feel like I am visiting family. Whether I am there to see the Spina Family, John Chirico, Cindy in Service, or see any of their wonderful employees — I am always greeted by name and with a smile and of course some jokes. I might be one of the only people who actually enjoys spending time at the car dealership. They have a first-​class team of employees, whether it’s at the front desk, sales, service and management. Every single person is there to make sure you have the absolute best experience. They believe strongly in maintaining a long-​term relationship with their customers and not like other dealerships where they only want your initial sale and then they forget about you. Purchasing the 2014 MKZ AWD was the first great car decision I ever made… purchasing it at Lincoln of Wayne was simply a great decision.

We purchased a 2007 MKx couldn’t be happier! Carlos is outstanding and attentive to detail and service.
Everyone looks professional, helpful and focused. Matthew was also a wealth of techno advise and patient in explaining the cars many functions.

2 years ago I would have given this dealership 2 stars, but my last few visits have been top notch. The dealership now treats its customers like a true luxury auto dealer should. Friendly staff, knowledgeable and with daily updates on the car when needed. Special thanks to Matt, Barabara, and Nick for Being especially courteous. I guess I will buy my third Lincoln from this dealership with this kind of pampering,

Best dealer I’ve done business with and I do business with auto dealerships very frequently.

I’m an X-​Plan buyer, the process couldn’t have gone smoother — I was in and out with my new car in only a few hours. Finance department follow-​up to some warranty questions was a bit lacking, but other areas of the dealership were top notch each time.
Service is always been great working with the dealership. Rental car availability is sometimes a bit far out so plan ahead, but the personalized touches make everything else much more enjoyable.

I was looking to lease a new Lincoln MKZ, I went to Consumer Reports and they hooked me up with several dealerships. All of the dealerships that contacted me were pretty bad. They did not want to work with me on getting the car I wanted for the lease price I was comfortable with. One Lincoln dealership on route 10 did a bait and switch which really pissed me off. I called Lincoln of Wayne and spoke to Vinny. What a difference, I told Vinny what my needs were, and what the price range I was looking for and Vinny made my deal happen. There was no BS no broken promises, just a great deal on the Lincoln MKZ I was looking for. The managers were not screwing around with me and Vinny took care of all the details. I got the car I was looking for at the lease price I could afford and I would recommend you see Vinny and get the same great service and affordable deal I got. In 2 and a half years I will be visiting Vinny again to have him work out another great deal for me.

I have a 2913 mkz. Love the car but what I love most is the kid glove care the service department always provides. A huge shoutout to Barbara for always making sure I am provided with a loaner car and handling my paperwork quickly and efficiently!

We are long-​time customers of the service department for our MKX — they are always wonderfully pleasant, informative and attentive.
Just bought an MKZ there this weekend from Vinny — the trade-​in process was very easy and I had a lot full of pristine used and new cars to choose from. Vinny went out of his way to find me exactly what I wanted, and made sure I was able to drive it home that day. I also got a call from Vinny this morning that I’d forgotten my EZ-​Pass in the old car and he held onto it for me.
I will hands down, buy from this dealer again!

The service department is outstanding. I’ve been to many dealer service departments during the 33 years I’ve been driving and this is by far the best. See for yourself. From the moment you drop the car off till you pick it up they are very attentive and actually care if your satisfied. Cindy and her coworkers are great.

I was in recently for scheduled maintenance on my MKT and to have a few repairs. Service was prompt and all issues were resolved. My service advisor was great to work with. Very informative. This is certainly a top notch service department!

Took my car here because Firestone said my rotors needed to be replaced. I knew I had just had them replaced by the dealership just months before so I was smart enough to say hey let me have this checked out. Firestone never gave me dimensions saying how worn they were or anything of that nature. When I took it back to the dealership they gave me all of the measurements and explained why I was hearing a squeak. So it seems like they saved me a couple hundred dollars here.
For the record I have an 08 Mercury Milan and that car has been really good to us @70k miles, hope it gives me another strong 70k.
Thank You Lincoln of Wayne

I live in the Bronx but I found Westchester’s, Queen’s, and Long Island’s Lincoln inventory to be limited.
Ventured over to Wayne Lincoln and they had a generous inventory of CPO Lincolns.
Saw a 2011 MKZ online and showed my salesperson Wilton the stock number and he showed me to the car. It was in great condition like the online ad stated and it didn’t have a different list list price compared to the internet price like some dealers do to lure you in.
Wilton was nice and was willing to work with me. I wouldn’t say I got a rock bottom price but I didn’t get ripped off either. In other words I got the price I was looking to get before I arrived. The whole process took a couple hours, but Wilton and the sale staff were really nice asking if they could get me bottles of water or do anything for me. The dealership isn’t a Mercedes facility or a Pepe car dealer so don’t expect a grand modern facility or free Starbucks coffee, but don’t expect a sleezy used car dealer running out of trailers like in Queens. The bathroom however was nice with granite I believe on the walls and custom paper towels that had Lincoln on them.
Overall nice people that don’t come off sleezy or pushy.
Also they were able to obtain me great financing at 0.9%
Only reason I am giving them 4 stars now is because I am waiting to see if they actually pay off my trade in loan within 10 days and if they send me my registration since I am from NY in a timely manner. If they complete everything on time they defiantly will get 5 stars
Last but not least before I left a guy name Matt took 15 – 30 minutes with me setting up my car and showed me how to used a lot of the features. I thought this was a really nice touch that you don’t see with Acura or Infiniti dealers by me. Normally I like import Japanese cars like Acura, but my experience with Wayne has really turned me on to Lincoln, hopefully Lincoln itself can keep churning out great cars.
Update 4÷29÷14. Noticed 2 LED bulbs out and called and was told it was covered under warranty. Met with Jeff last weekend in the service department and he was super nice like everyone at the dealership and he said he would order the parts and call me to come in the following weekend. Hopefully everything goes well. More importantly I have been working with a Ms. Deans and she has been great about informing me about my loan payoff and sent me a copy of the check being sent out to my bank and over-​nighted the check. I think this is great since even at supposedly top tier dealerships in Westchester I have had heard horror stories of dealers not paying off loans for months, Not Lincoln of Wayne! It seems Lincoln of Wayne keeps there promises and they aren’t just telling you anything to get you to sign. They understand a deal goes beyond the purchase.
One of the nicest dealers I have been to and I recommend them without a doubt. My next car will defiantly be a Lincoln of Wayne car (hopefully the MKC)

Great place to do business. I have been doing business here for years. Everyone makes you feel like family and they care to know the truth, which for me is every department is always a huge help! I tell everyone to go see them for a car, service and even the bodyshop!

Bought my new lincoln navigator from them, I will tell u very friendly environment. The sales reps are not like other dealership who pushes u to buy car. They take their time to explain u everything before you sign any paper & service department is even better. Needed to get service done & because parts wants available rite away, they gave me a loaner car to take home without any problem. Def looking forward to go back for my next car!!!