Enterprise Rent-A-Car

I placed an order for a large SUV for a family trip. I arrived on time for my appointment. While going over the car with the store manager we all noticed that this vehicle wasn’t road ready to the standards of typical Enterprise rentals. Stains on carpet from previous user. Floor mats not on floor but left in back end with cleaning cloths. Windshield chips, hood dents, cigarette burns throughout interior rear lift gate corner damage. The manager was embarrassed and after taking inventory of his stock called another location and had me trade my rental for a different newer large SUV. No problem, thank you!
By the time I got there3 miles away, it started raining. Not able to get a good look at potential chargeable flaws as rain was covering and making it hard to discover. I ended up signing for it anyway to then discover the vehicle needed an oil change and hadn’t had time to be cleaned before they have it to me.
It ran well despite need for oil. Stopped at an Enterprise along our route who checked on maintenance record and said we were good.
Another trip in June we will be going back for this trip as well.