Babies R Us

I called Babies R Us .com online customer service at 1−888−222−9787 on Friday, April 25, 2014 around 8:29pm PST Pacific Standard Time at night, and spoke with John, and he was a asshole to me, and he raised his voice at me. I wanted his help by changing the name of my package to my friend’s name, because UPS would not deliver my package to his address when my name was the receiver since I was not living there. I asked John if he can redirect it to another address that I am living at, and he said no. He said my only option is to get refunded, lose my Earth Day discount price, and reorder it again. I told him that I didn’t want to lose my Earth Day’s special discount, and he said that there is nothing I can do about that, since UPS does not want to deliver my package with my name to that address, since they don’t recognize my name.
I hung up with him, and called another customer service named Jeremy who helped solve my problem, and he helped redirect the package to my new address, so John was a liar when he said that he was not able to redirect my package to my new address, and that my only option is to get a refund and lose my Earth Day discount. Jeremy was awesome and patient and spoke gently. On the other hand, John was an asshole who raised his voice at me in an irritated way, and lied to me about he was not able to redirect the package to my new address, and he was purposely trying to make me lose my Earth Day’s discount, and telling me that I have to reorder it again from them at full regular non-​discounted price. Perhaps, his motive was also to gain commission on a new order or he was trying to be an asshole to me. Screw John for raising his voice at me, lying, and being deceiving to me. I don’t feel like I want to shop here again to give my money or business, after this incident with their two-​face rude employee named John.

I recently attempted to purchase a diaper bag off of a relatives baby registry & had to wait 2 days to get a confirmation email stating that the company (without any explanation) cancelled my order. I then attempted to purchase other items & found myself emailing their customer service department with the following complaint. But I wish I would have checked my bank statement before emailing them because I was not only charged for the two items I purchased since the bag wasn’t available but I have been charged for the diaper bag even through they cancelled it!
This is hands down the most frustrating, invasive, and insulting websites I have ever shopped on!
For starters, the site clearly states that if you choose the «In store pick up» that your purchase will be ready in an hour. There’s a reason why people shop on-​line, it’s convenient; but with this site it’s not. It took me over a day to receive your lame confirmation email that is «required» to pick up my purchase. You can take all of my personal contact information& charge me asap but I can’t pick up an item just by giving my name– seriously! You can call any other store & ask to have an item put on hold with just your name & the product you desire exchanged. Not an invasive, unnecessary probing of personal existence. Another annoying fact is that if you choose in-​store pick up you can’t pay when you arrive. Again, no other store does this! And let’s not forget it’s also «required» to bring my drivers license, I’m purchasing baby products not a vodka on the rocks!
And if I choose someone else to pick an item up for me– you’re process is similar to that of a legal guardian withdrawing money from another relatives bank account.
Also, I’m so glad that not only does the company fail to carry organic & or Eco-​friendly baby products but that you waist your customers time, money, supplies, etc on printing out pages of rules for the in-​store pick up process. Then again, when they have to print out their lovely confirmation email. If you did your homework, you’d easily find that the majority of products the company carries cause cancer & other physical limitations in both children & nursing mothers. Kudos to BabiesRUs for being contributor to chemically related illnesses.
And finally, heaven forbid a customer tries to order more than one item from a registry at the same time. .Because your site only allows you to add one item to their cart regardless of clicking the «add to cart» button on multiple items on various products. So I had to make two separate purchases. Seriously, had the woman I’m shopping for asked for items I knew I could find elsewhere, I wouldn’t be wasting my time sending you feedback.

Reward Program — Today I learned that the East Madison store did not provide a decent explanation of the Babies R Us rewards program. They did not explain that the rewards earned would expire quickly, sometimes within weeks of the purchase, and did not explain how rewards would be earned or we would receive notice. So without having received any emails or mailings, I logged in today to discover all of the rewards points we had earned through our pre-​baby purchases and gifts in December have expired without any word. We had our baby on January 16, and have learned there is nothing we can do about it. Basically, what I hear Babies R Us to say is, «Hey, new parent who has years of baby– and child-​related purchases ahead of you, too bad about your rewards.» Basically, my understanding of this attitude is, «Go shop somewhere else where you mean more to that retailer than to us.» Amazon is looking really good right now. Target and Walmart close seconds. No rewards program, but at least they operate at face value. Babies R Us was typically a bit higher, but worth it for the rewards points. Let me have my rewards earned from pre-​baby ($ 10 and $ 50) and I will consider you for future baby purchases. If not, then I will consider other retailers.

Well — I had trouble with a coupon code and received no help at all. You would think that such a business would want good customer relations, but after seeing these 2 other poor reviews… I guess not!
The coupon was valid and there was no real explanation for why it wouldn’t work… and no real CUSTOMER SERVICE that would have alleviated that. It was a real code and it was supposed to be good for what it stated it was for… but it was declined for no reason.
I cannot understand why, when offered help, none was given.
Why even bother with customer service at all?

I’ve just spent an hour online at babiesrus and my order was just lost as I clicked continue for the charge card info. This is the 2^nd. time I’ve ordered online with this site and each time a mess! Who the hell is in charge of this website?! I hate this website for ordering online. I absolutely hate it. I am fuming. I’ll order something for the shower elsewhere. Screw you babies R Us website!

Online order.
Absolutely horrendous customer service. I am a soon to be parent and I will not shop or make any purchases from Babies R Us ever again!
First, my family had extreme problems when ordering off of our baby registry. Not all of their products come from the same warehouse. Each warehouse has different shipping policies which is an issue when they don’t use the US Postal System. I could only get a fraction of what I registered for.
Second, I ordered a very expensive stroller combo (Bugaboo, $ 650.) they sent me a damaged product that someone else had returned previously. I know this due to the previous customer’s bill of sale with their name and address is in the box and why they returned it. When I tried calling customer service I receive the same party line «oh I am so sorry to hear that». Which at this point is absolutely sickening due to how many times I have had to deal with customer service in one week trying to correct shipping problems for items on my registry. Due to their mistake and complete disregard for quality control they offered me free shipping and a %10 discount on the new stroller. Appreciating the gesture I feel some sort resolve was made and agree. When I check my credit card statement they charged me the same amount, full price, as my previous one. To this day I have not been re-​imbursed for the first used piece of crap stroller they sent me.
Think twice before doing business with this baby industry monopoly, especially when ordering on-​line.”

Review based upon an online shopping experience…
I ordered a graco playard. Two weeks later it arrived (at a shipping cost of $ 15!) and they sent the wrong item! When I called to let them know at first I was told I would have to send it back for a refund and then reorder the item. Since my baby is due soon I explained that I couldn’t wait to ship it back, plus I had gotten a $ 20.00 discount and wouldn’t be able to just reorder it. They offered me the solution that they would reorder for me, with expedited shipping at no cost plus the $ 20 discount I’d originally gotten. I would then have to send the item back w/​the prepaid return label. This was an okay solution, but I expected more after they’d made such a big mistake! It all seems like a big hassle for a mistake that was made by babierus. Given shipping is so expensive (and slow) I will try to avoid using the website for orders in the future!