General RV Center

I purchased my RV at a Michigan loacation… 1^st mistake and downhill from there. Before the ink is dry on the purchase contract the excuses and problems start. I made it to Florida Tampa General RV after stopping at a few other locations to get there. As the excuses and problems grew, I soon found myself talking to a supposedly CEO who was always giving me this I been doing this 30 years speach. How this company made it this long is a miracle. I think its the ability to finance anyone because it is not there knowledge or customer service. After having my coach 30 days more untruths come about my leveling system. A custom board had to be made and would take 3 weeks! I found the part not 1 but 3 in stock at a place in Kentucky Mr. I been doing this 30 years said how did you find it? I never heard of this place. I said it took me about 5 minutes on the Internet. We live in our RV and had to stay with friends and relatives while they bumped around. Our RV WAS TRASHED dirty greasy the csrpets had to be cleaned. The bed spread had a grease spot where someone had a nap. They turned the battery off even though it had a note not too so all the food went bad, not only bad rotten. I have since taken my RV to another dealer who found loose bolts and other poor workmanship. The one thing i will give them credit for, they are trained very good not to put anything in writing, that way you can’t take them to court. If you are considering doing business with them ask them to put something special such as extra work or an addition in writing and see how nervous they get.
I will never ever do business with them again, find a little Mom and Pop joint generally they still care.

Took in our 5^th wheel toy hauler last Friday after picking it up from the axle shop, & I had little to no brakes. Called about a half hour away and was told to come right over.
Honest Service staff, and parts department went out of their way to make sure that I had what I needed.
I was back on the road within the hour.
PS: this was my 2^nd time in for service at this shop. Same excellent service & staff both times.
Keep it up and they will make the guys down the street really look «Lazy»

They are great, I was looking for an excuse to not give a perfect 5 as I usually do not, but could not find one. I purchased a Jamboree Searcher 23B, important in that is NOT an expensive vehicle. I was shopping for two months and visited several of the other RV Dealers that seem to have congregated in that same area of I4. So why the 5? First because they actually put the price online, none of that «call for price» nonsense. Second, their Internet sales guy was knowledgeable, friendly and helpful, answered any question I had helping me determine if this was the right RV for me. Most internet sales guys only try to schedule an appointment to get you in the dealer. The dealer sales rep when I got there, was friendly knowledgeable, low pressure, and real helpful. Finance guys same, sharp, friendly efficient, Same on the day of delivery, real friendly knowledgeable guy did the walk through as much time as I needed to get familiar, Smooth as silk. Oh and their prices and selection are real good too.

What a very unfortunate experience that didn’t have to be. I purchased a 2015 Fleetwood Excursion 35E on March 6, 2015 from the dealership in Tampa (Dover). We arrived at the dealership and were immediately taken out to do a Pre-​Delivery Inspection. We found many issues some of which are major problems such as many paint chips on the nose, a cracked windshield, damage to the floor tiles caused by the forward slide, holes in the tile floor in the master bedroom, a broken pedestal base for the toilet, the electric visor hanging from the driver side, loose paneling, water leaking from the fresh water fill inlet and several more minor issues totaling 16 problems noted on the list.
In addition to these problems we paid additionally to have a Splendide combo washer/​dryer installed.
We returned on March 23, 2015 to take delivery of the coach however upon arrival we found that only half the problems had been corrected. The paint chips were only filled in with touch up paint that didn’t match so it look hideous and the coach was just dirty so it obviously did not get cleaned after being worked on inside or out. The windshield was supposedly fixed but the crack was still clearly visible. The floor tile was also supposedly replaced however it was damaged still or again when the slide was pushed out which shows that nobody checked to see if the slide was in need of attention or if it was causing a problem still. The electric visor has been re-​secured on the driver side but was now hanging off on the passenger side. Additionally while repairing the electric visor someone obviously kneeled on a piece of molding on the dash and damaged it.
The washer/​dryer unit that was installed was not the Splendide that I paid for but instead a Pinnacle. I was given the chance to research the Pinnacle which returned not favorable reviews so I have asked for the correct unit to be installed.
On our first trip for the Memorial Day weekend we had a miserable time driving because the front end alignment and tire balancing was horrendous. Then we broke down on the side of the road because an air line blew out for the brakes.
Back at General RV I was given all kinds of apologies and promised by the service manager that they would get it aligned and balanced before our next trip on June 3^rd. On June 2^nd I was called and told the coach was ready only to find out nobody sent it out for the front end work or balancing.
What blows my mind the most is a manufacturer of motorhomes and travel trailers of over 65 years and a dealership that prides itself on being family owned and operated for over 50 years clearly does not have a clue when it comes to customer service or pride in their operations.
The motorhome is now set for repair at a competing dealership. The list of problems with the motorhome has now reached 76 documented issues since purchase.