Energy Unlimited of New England

We couldn’t be happier! Energy Unlimited was not the first fireplace store we shopped at, but it was definitely the most helpful. First of all, Buddy came to our house to do all our measuring so we didn’t have to rely on our own measurements. Adam was great in helping us decide what to buy. No high pressure, just very professional and helpful. The fireplace we bought is gorgeous (fireplacextrordinaire 34DVL)), just like a real fire, even with embers. And it heats our room better than a real fire. And Buddy was amazing!!! He is a jack of all trades, can do the electrical, plumbing and installation. Best of all he is so adept at improvising and adapting that he didn’t quit until the job was perfect. I would highly recommend this store!!!

I had a gas fireplace installed in my house by Energy Unlimited which they finished up about a week ago. First off, just want to say I LOVE the fireplace, the surround, the whole thing. It looks gorgeous! Second, this project was not a simple installation for a variety of reasons, and in the end it worked out EXACTLY as I wanted it. Specifically, there was no existing fireplace to start but I wanted it to look as real as possible, which is not easy to do. Also, venting through an existing chimney is apparently really tough and many other companies refused to even try doing it due to the potential complications. Additionally, the unit I really wanted was very large for the room size and my floors are very uneven. So, there were, in fact, a lot of complications along the way. I also threw in some complications, myself. For example, when the hearth arrived, it was not honed granite as I expected so I had the company that delivered it (not Adams company) pick it up and get it honed which held up the process. Also, I asked Adam if I could have the electrician, Ken, put in the necessary outlets so that I could hang the tv over the fireplace. This was extra work that I had not discussed with Adam ahead of time but he very graciously added that to the list of things to do. He even offered to have his guys hang the tv up before the job was done! All the complications stressed me out as I was worried about how these would affect the price. But, happily, Adam kept to the original price he quoted me which I know was way under what he should have charged given the complications! In summary, my experience with Energy Unlimited has been excellent.
Every member of Adam’s team were professional, friendly, and extremely helpful! I especially want to thank: the carpenter, Eric for the beautiful mantel and the design; Ken for the extra work for the tv (and the lights he installed for me as a separate job), and Barry for keeping the process going. Of course, also want to say a big thanks to Adam for making it all happen!

I worked with Adam and his team recently for an install of our gas fireplace insert. We had an old wood burning fireplace that created more draft than warmth, and we knew we needed to get a more efficient gas insert. We did look at a few places, but discovered Energy Unlimited. What brought me into their door was a referral from another consultant that gave us a quote, and told us to check them out. However, once I was in the store, I knew I wanted to work with Energy Unlimited directly. One of the things I liked right off the bat was that they had financing. However, what sold me, was the pleasure of working with the owner Adam Boccalini. Adam truly is a person where the customer always comes first, and he goes above and beyond to ensure that you are happy, and never makes you feel like a pest. His team was very knowledgeable and worked efficiently. We had to have our thermostat relocated so that it wouldn’t be in close proximity to the fireplace, and they did an excellent job with very minimal repair needed to the wall (in fact the only repair needed was to patch up the wall where the original thermostat was). The gas fireplace install went smoothly, and it is beautiful, and works flawlessly. I really can’t say enough about Adam and his team.

Adam is awesome! Did everything he could to rectify a problem with our order. Thank you Adam!

Stopped in to this fireplace store, hoping they can help me find the right fireplace for my home. Salerep was on the phone and finally acknowledged me after about 5 minutes of being in the store (very tiny store). Saw a fireplace that may work, he gave me some information on it. The moment of truth came when I asked for the price, he went into the office, did some numbers, etc… and came back with a price. This usually would have been appreciated, if not for the fact that there are signs with prices on them on top of each fireplace that they showcase. The quoted price was a few hundreds higher than the «advertised» price on their price display. When caught, the sale rep went with «Oh, that price is for the floor model». Although the sign clearly did NOT indicate the price as a sale or a floor model price. I couldn’t get out of the store fast enough.
Why is shopping for a fireplace like shopping at a car dealership? Both suck big balls.

Over the years we have purchased a Lopi Answer stove and many accessories from these guys. They even recommended a great installation guy who we have used several times as we moved and took our stove with us. My in-​laws just purchased a wood stove from Energy Unlimited, had some problems (user related) which were cleared up by a few informational visits to the store. Generally the staff are knowledgable and helpful.

We just bought our fireplace from John at Energy Unlimited. We chose them because they were the local reps for Travis Industries whom after much research, we feel makes the best gas fireplaces. From the first call, John was so helpful. He spent hours answering all of our many questions and working to find us just the the unit that filled all of our needs. He provided us with great customer service and wonderful ideas about hearths, design, and the great idea of venting into our bedroom from the family room to benefit from the heat the fireplace puts off. We shopped around and his prices were the best and because he really knew his product, we felt happy to give him our business. Finding people as dedicated to customer service is rare these days.

I’ve spent thousands there: two woodstoves and several other things such as inserts and accessories. But when I go in and ask for a part, or for some help, I get treated rudely or not at all. Trying to buy some stove gasket and cement turned into some kind of penal exercise.
They are the only dealer in town for Lopi and other makes, and they know it. And companies such as Travis Industries will only sell through the dealers, so if you need a part, you have to go back to them.
The only reason they don’t get two stars is because I am liberal minded and believe that things can improve. Owners: you do not run the No Name Restaurant.