Waxahachie Ford

I decided to try this place out. The buying experience was very quick and easy. I purchased a brand new F150. One week later my check engine light was on, thats were the quick and easy stopped. I was told that I needed to drop off my truck, but would not get a loaner. I was told I could rent a car from next door. I just bought a new truck why would I want to rent a car??? This was super inconvenient. After alot of back and forth and getting angry. I was told to come in and they would take care of me. Im glad they took care of it, but why did it have to get the point of frustration and me getting angry for them to provide good service.

We had a great, effortless car buying experience at Waxahachie Ford thanks to Casey Gonzales, our salesman. We purchased a 2015 Ford Escape and could not be happier with the car or the service we received.

They are dishonest. We told the salesperson we would give $ 25,000 for our car. And they agreed. However, when I got home and looked over the paperwork I realized we paid $ 26,897. They maneuvered the numbers to include my trade in. I was too naïve to catch it. Watch out they are devious. This is in the used car section, but I am sure the whole dealership is that way. please read carefully before you sign anything!!!

I have had my 2011 Ford Hybrid Escape Limited serviced there three times, as I had become quite disillusioned with the Ford dealership near my employment. This was a 130,000 mile vital fluids flush and oil change and tire rotation. The price came to be less than what was quoted, even though they went through line item pricing, which pleased me. The did not sell me something my car did not need.
The waiting area is spacious and pleasant, and the service agents are very courteous. The business manager came to discuss some questions I had about Texas’ new state inspection and license plate tags window sticker taking effect 1 March 2015. The lady was able to answer most of my questions, but the two she could not, she was very nice and let me know she did not have the answers, advising with whom I should check.

The excellent customer service would make Henry Ford proud!
I was going to Glendale Ford in California for two years and became very annoyed with the inconsistent and unreliable service. It is a relief to know that old-​fashioned sensibilities still exist in this ever-​expanding and shifting modern world.
The service bay is very tidy, surprisingly.
The property is spread out nicely and doesn’t feel cramped in any sense.
My visit back will be imminent.

I hate this place! They try to cheat you on everything, their employees could care less about the customers. I went with a friend to go pick up her car from their mechanic and her dashboard had a huge chunk broken off of it and they gave her the run around. The owner himself did nothing except told her to come back a different day and maybe! They could fix it.

Traveled all the way from Oklahoma about 5 hours to look at a used truck with 23k miles. Salesman (Eric Williams) lied to me numerous times about the condition and options of the truck. The manager (John Coppock) took over and disclosed a portion of the blemishes on the truck. Made arrangements with John to make the trip down and check it out. Drove down 5 hours and arrived. Immediately noticed the truck had no sunroof like Eric said it did. Paint was faded and clear coat was peeling. Bumper was hastily repaired and still out of alignment. Granted, the truck was a 2006 model, but with 23k miles, it was described as a gem with a minor bumper misalignment and a dent in the front fender that their body shop repaired. Center caps were grungy with a film that could not be wiped off, wheels had the same discoloration. Bumper had film all around the edges that would not wipe clean. Clear coat on the roof was bubbling. Lots of leftover wax residue from a hasty wax job their body shop performed but left a heavy coat of hard water spots. All 4 bodyside moldings on the doors were faded/​discolored and loose from the side of the truck, essentially flapping in the wind. Interior was the only thing that was as promised and it was beautiful. Interior looked like a 23k mile truck, exterior looked like a 150k mile truck.
This is the really nauseating part… ALL 4 TIRES WERE STILL ORIGINAL AND HAD HEAVY WEATHER CRACKS AND SPLITS ALL AROUND THE SIDEWALLS. They sure looked nice under the fresh coat of Armor All, but upon closer inspection, it was very clear that the tires were not safe for travel and no way they were safe to make a 5 hour trip home. When the manager was confronted about the condition of the tires, he simply said this: «Well, they passed state inspection for tread depth. I don’t know, I’m not a state inspector.»
Salesman, Eric, tried very diligently to force me to pay a $ 699 ‘dealer service fee’ to «take care of anything this truck might need». Bogus. $ 205 Texas State Tax fee that he never could explain to me. Bogus. At one point, Eric tried to blackmail into paying their $ 699 dealer service fee by telling me that if I chose not to pay for that, then they were going to decrease the value of my trade in, which is, also illegal. I’d like to suggest that Eric read some of the laws in the state of Texas regarding vehicle sales. Texas DMV laws for selling vehicles, more specifically, the portion about advertising (Chapter 10, section 9, line A) would serve him well.
Stay away from Waxahachie Ford and Waxahachie Autoplex. They falsely represent their used vehicles. They try to impose illegal and incorrect fees and charges. They put unsafe vehicles on their lot for their customers. Their salesman, Eric, was inept about selling vehicles and knew nothing at all about the truck he was trying to sell me. I’m extremely disappointed in John. I truly thought he was taking charge of the situation with Eric and representing this truck accurately to me. Once I arrived and saw the extent of the damage on the truck and the unsafe tires, he simply cowered and never offered to repair any of it. The only thing he said he planned to do was, «take the listing off the internet, send it back to the body shop, then increase the price to pay for the bill.» AND «I’m already in this thing $ 900.00 from the body shop…» I’m sorry? Maybe more closely evaluate your trade ins and make sure to allow yourself enough room to make the vehicle presentable and safe.

I am surprised to be writing their first review. I recently decided to buy a new car and thought I’d check out this dealership as I now live nearby. My salesman was Matt Shoemaker. He was very patient with me as I literally had no clue what I wanted to buy and I ended up buying a mustang. He and the team there impressed me and I bought my husband a brand new F-​150 the next day. I learned when I bought the car from them that oil changes are only $ 20. I’m not sure what they call it, but i did purchase a service agreement that they change my oil every 5000 miles for a 3 year term… I believe that is how long it is. If you travel alot, I believe it’s worth it. I put on about 30,000 miles a year.