Lowe’s Home Improvement

Not as helpful as a Home Depot, but not as junky as a Menards.
We recently purchased a new house and were in dire need of lots of new wall sconces and a bunch of new rugs. Not wanting to fund a Kurdish tribe of nomadic weavers for the next year, we decided we would just go the functional route and get some cheap crap from a big box store. Of all of the places we went, Lowes had the least offensive rugs. Actually, we were very pleased with their selections and found everything we needed. Same thing went for the lighting we purchased. Their selection on the «lower end» of the scale was very good and they had plenty of what we needed. Mind you, at no point did a single employee ask to help us. It’s not that I needed help, but the gesture would have been appreciated. The thing that really turned us on to Lowes was the 10% coupons we received in the mail when we changed our address. Had Home Depot sent us those, we might have looked harder there, but in the end, Lowes probably would have won out any way. Their selection of «home furnishings» is much nicer than Home Depot or Menards. I still won’t buy lumber or plumbing fixtures here. I will however be back for more cheap rugs and disposable home décor.

I needed cups and protection for the bottom of my bed so I’d quit banging my feet against it and stubbing my toe. One of the guys who worked there was a big help. Not only did he point me in the right direction, he physically walked me over to the area where my items of need were, grabbed the cups off the shelf (the cheapest ones I might add you, big plus in my book)), and the foam rubbery things for the bottom of the bed. He explained how to best use them and compared a few of the different materials.
Great customer service here and I would definitely return.

Worst place to buy appliances ever. Zero customer service. I will try to condense this long, horrible experience for you all.
Purchased Bosch dishwasher beginning of June. Waited 5 weeks for delivery. Was not notified of the delay until after the scheduled delivery date. Received dishwasher. Installed dishwasher. Dishwasher was defective. Called Lowes, spoke with manager to order replacement. We were told it would be another month to receive replacement. Ok, fine. We set delivery date for ⁸⁄₁₈ due to our schedules. We were promised delivery that morning. Well, Lowes tried to deliver it two times without even notifying us. I called and spoke to not only the appliance manager but to the store manager. We were assured that they would deliver on ⁸⁄₁₈ as scheduled. Well, they made another delivery attempt while we were gone. Called lowes and spoke with someone who said they would have the appliance manager call us. We never got a call back. Talked to store manager and requested a refund and told him we didn’t want a replacement because of all of the problems with dishwasher, delivery and customer service. He agreed and said they would pick it up on ⁸⁄₁₈. On ⁸⁄₁₈ they arrived with a new dishwasher. We explained that they were picking up the dishwasher for a refund. They knew nothing about that. But they took the dishwasher and promised that we would receive refund as soon as the dishwasher got back to the warehouse. Well, it is ⁸⁄₂₁ and not even a pending refund. I called loves and of course no managers were available. I spoke with the operator who told me the dishwasher was received in the warehouse but the refund was not issued and she wasn’t sure why. So, we are going on 4 months of this hell and can’t even get a refund. So frustrated. Would not recommend loves to anyone for any reason. Their customer service is complete crap.
Ordered a new dishwasher from best buy on monday and we were offered delivery as early as the next day. Never had a problem with other chain stores with appliance purchase and delivery. Never again will we shop at lowes.

Let’s face it, there are really three options if you want to shop in a «big box» hardware store: Home Depot, Menard’s, and Lowe’s. While I enjoy supporting the little guy (locally-​owned True Value, ACE) for small purchases and minor projects, sometimes you need to break out the big guns. Enter Lowe’s. I’ve spent quite a bit of time in all three of the big box places since purchasing a home several months ago and this particular Lowe’s is the best of those three. The staff here is on point — helpful, knowledgeable in their particular area, and willing to find more assistance if they cannot answer a question. This pales in comparison to HD where employees in those trademarked orange aprons stroll past confused-​looking patrons on the regular! Or Menard’s, where your best hope for help might be a teenager stocking Goo Gone and you just realized you’ve got to walk a 5K to find what you need.
Lowe’s is huge but it does not feel that way. Placement of items makes sense and the aisle indicators are large and easy to read. The weekday daytime «team lead» at this location is stellar — he helped with a multitude of ideas during a recent stay-​cation and was a pleasure to chat with while searching for products for a recent project. The other employees have helped us with everything from mixing paint to selecting a lawn mower to cutting 2x4s to custom sizes… and they’re always easy to find! Shout out to Claude, who upon not being able to get our new homeowner e-​coupon to scan, found another similar discount and said «you can print that e-​coupon out and come back to use it again.» We have been here enough over the last 3 months that several employees have (jokingly) suggested «do you work here?»
For small-​scale, old-​time hardware store feel there may not be anything better than Puhl’s True Value or Elliott’s ACE… but when you know what you need, want to get in and get out quickly, the ‘Tosa Lowe’s is the place to go.

I like this store so much better than that other major home improvement store. You know… the orange place. Lowe’s is really similar, with a few important differences… Cleaner & better selection.
I went in the other day looking for kitchen cabinet knobs. I will say, I despise the maze-​like feel of these places. There’s nobody to point you in the right direction either. But, I found what I needed. Good selection, and nice stuff with plenty of stock.
Checkout was a breeze, they have self-​checkout with a person right there to jump in and help if you have any problems. I had 34 of the same item, the attendant came over to ring it in so I wouldn’t have to scan all 34. Thanks miss attendant!
I particularly like the BBQ selection at Lowe’s. A huge selection of badass grilles & accessories to fill your needs.
Also, if you are active military or a veteran, just present ID & you always receive 10% discount!

Wow, horrible service. Kitchen remodel lady very rude to my wife and me… If you’re busy and booked up that’s fine, but don’t give the snooty attitude. Taking my money elsewhere thank you very much.

Ive found service and selection are above the other big box improvement stores within the Milwaukee metro area. Only been here once, will update as I will be returning.

Unprofessional… we setup an appointment to design out our kitchen cabinets in our new home. We sat down with the «designer» who was late for the appointment. She easily became frustrated while we were trying to walk her through the kitchen lay out. She started drawing out the kitchen walls on the computer. She then stop and deleted the drawing and said this is not going to work. Meaning she will not work with us. We talked to a assistant manager about her unprofessional overall job performance. He had no valid response. So much for spending over $ 10,000 on cabinets, countertops, and flooring at lowes. We drove over Home Depot and ordered cabinets. Done

Only been here once. The Staff is friendly and pointed me in the direction i needed to go for what i came for.

I have to rave about this store. I was shopping for a new front load washer and did my online research and called several places before my final decision. My washer originally was $ 1,000 but best buy n hhgreg had it for sale at $ 699 plus extended warranty plan for 5 yrs for $ 190 – 200. Home Depot had it for $ 696 w $ 110 warranty plan. Lowes matched Home Depot price plus additional 10% off! Warranty plan was $ 110 and since i got a lowes card I got another 5% off. PLUS, I got an additional $ 50 mail in rebate! I thought I was going to spend over $ 900 but it turned out to be a little over $ 740. So happy! Can’t wait to use my new Samsung washer this Monday! Yay! :)

3.5 stars for this particular Lowes.
This store seems to be OK for your run of the mill chores or home fixer-​upper projects. I’ve found some of the prices to be all over the map. They can be higher on some items like plumbing and sink accessories, but lower on other consumables such as gardening stuff (pots for tomatoes, flowers etc). Their stock confuses me. We recently re-​did our bathroom and had a hell of a time finding an appropriate (re: not cheap plastic, but actual metal) faucet that would go in our sink, as was the case for a new faucet for our bathtub. Their stock on both faucets was extremely limited and we wound up getting them from Menards in the end.
They also offer clearance items, usually in the aisle that’s off to the right as you’re entering the main entrance, but I’ve found there’s no rhyme or reason and the quality can vary.
My husband and I usually stop at this Lowe’s first since they usually have everything we need. It’s close to our home, it works and makes sense for us to go here.
The customer service we’ve experienced can be all over the place, but we’ve had the same thing happen at Home Depot or Menards, I think it just depends if you get a motivated customer service associate who knows what they are talking about.
We’ll continue to come here for our home repair needs, but I wouldn’t hesitate to do some comparison shopping at HD or Menards, either.

Give a man a fish and he eats for a day. Give a man an espresso and a cup of coffee and he’s building shit in the basement before noon. That sums up my recent Saturday.
Our house needed a shelf so I sketched out a design on graph paper and headed to Lowe’s. A super helpful associate helped me select the cheapest and best materials for my project. He went above and beyond and my shelf turned out really nice. (see photo)
SIGN OF SPRING: This Lowe’s was getting their outdoor grill stock selection setup!
Related Video: To the Lowe’s associate who helped me. Randy Newman’s «You’ve Got A Friend In Me»

Lowe’s is «ok» — it’s a lot like Home Depot and definitely better than Menards. Hubs and I were out shopping for a kitchen remodel project and Lowe’s was one of the stops.
The good:
*They seem to stock a larger selection of «decorative» things than Home Depot — by that I mean sinks, tile, garden accessories, etc.
*They sell smaller appliances like vacuums + mixers so you don’t have to fight the crowds at Best Buy
*Prices on things can be WAY cheaper than Home Depot. Quartz counters here were 20% less than HD for the exact same thing.
The bad:
*Things don’t really appear to be laid out logically. You go from kitchen cabinets to plumbing fittings, or from lighting to furnace filters. Huh?
The so/​so:
*Service is hit or miss. We bought a grill here last year because they were more helpful than HD. Today was a different story — we were looking for a quote and were told rather abruptly that there was only one person who did that and she was busy. Might be a good idea to staff heavier on the weekends… too bad for them because we went somewhere that was interested in our business and placed the order.
Verdict: If you know what you need and don’t require assistance, you can score some good deals.

Who says customer service is lost in big box stores? Not me.
I really want to give a shout out to Michelle, who is really a jack of all trades in the appliance and kitchen design department, for helping us on purchasing a new counter. I have to admit that I was apprehensive about going into this thinking, «I really don’t want to get stuck with someone who could give a rat’s booty when this is an important decision for us.» Michelle was great, making sure we were clear about all our options — having us consider surfaces that we never would have. SUPER Knowledgeable in everything we discussed– from pricing to counter top materials. I really came away from Lowe’s very impressed with her customer service.

Out with the old and in with the new. This refrigerator is 4X more efficient than his old Dino-​rator.
The refrigerator was delivered yesterday. They sent two guys what were polite, called a half hour before delivery, were on time and took care to remove the doors that were installed plus leveled the feet and doors. The exterior had some adhesive gum on it which was easy to remove. My brother seems happy with his new Frigidaire.

A complete hardware and home repair store. As the other stores of this type, they offer everything you need for your home and building projects from plumbing parts to garden supplies and holiday décor. Lowes offers great clinics, especially for kids. Build to Grow is fantastic! Kids get to build projects on their own, get a certificate of completion and a patch to put on their apron. They feel very proud of their accomplishments and parents can too. Staff is very friendly and the store is always clean and full of deals.