Enterprise Rent-A-Car

I have used Enterprise for many years as has the auto body shop that I was using following a car accident. I had the rental for 6 weeks ($ 1100) and several times, the agency would bill my debit card without ever telling me so I could properly prepare for $ 100 – 200 charges to my card. Worse yet, they billed my company credit card without my authorization. I had made it very clear on a number of occasions that the card was merely to be on file and not used. I never received word from Enterprise that they had used the business card and I was unaware until my office manager called me. This is very poor customer service. The branch manager also made disparaging comments about the auto shop to me. I would be very cautious working with them either as a renter or a company that uses them for their customers.

I made a reservation the day before leaving I needed a car, and when I came in the following day they told me I had an outstanding charge. When I showed them that I paid the bill two months before via my credit card transaction history they made me wait 45 minutes to confirm with their accounting office, and I ended up being late for work. It seems pretty simple to communicate a bill being paid but due to this incompetency the customer has to deal with the consequences.
However they were very apologetic and did what they could to rectify the situation and get me on the road as soon as they could.

As usual, they did not have the car I reserved. As usual, the car only had a half tank of gas. Had the car for two days and dropped off after hours. They charged me for three days.

I broke down North of Milwaukee on a Sunday and was a little outside their pickup zone, but they were nice enough to come and pick me up so that I could get home after having my car towed back to Chciago. I can’t say enough wonderful things about Dave and the other people that work here. Keep up the good work.

I had a terrible experience with these people. One department doesn’t talk to the other. Although I made it very plain on two or three occasions that I needed a car at a certain time, and no one told the driver who was ½ hour late because he picked a van that needed gas and he couldn’t find the person before me.
I was so late that when they gave me the car and it reeked of smoke I couldn’t wait for another one (who knows how long that would have taken). And I didn’t have enough time to ask questions about all the doo-​dads and how they worked. AND the car was dirty – apparently they don’t clean the inside. They are supposed to charge smokers $ 250 fine, but they must be keeping that money because they don’t seem to use it to clean the car.
Then they didn’t have the car I wanted (economy), so they gave me a «free upgrade,» but the car was much bigger than I was used to and it couldn’t fit in my garage nor could I parallel park it. I looked at all the other reviews for Enterprise here at Unilocal and they were all bad. Avoid this place!