O’Brien Heating & Cooling

On a snow covered night my furnace decided to quit working. I called the service I had used before and received a response that didn’t please me. They didn’t want to come out because the snow was coming down and they lived further away than they deemed acceptable for my request. Luckily for me, I started looking in the phone book for someone who would come to my rescue.
Mr. O’Brien showed up at my door within a half hour. He quickly went to work, figured out what was wrong, replaced the part, and we had heat within the hour! He was a pleasure to work with and explained what was wrong. He didn’t try to sell me a new furnace (although I will use him to replace my 18 year old furnace soon) and I am so grateful for his fine service.
O’Briens is a local business (Gurnee, Waikegan, Grayslake) and he employs 2 other technicians. So if you need heating or air conditioning services who are willing to come out in a snowstorm to help a stranger this is the place to try!!!
Thank you Mr. O’Brien! You have a satisfied new customer!

Contacted O’Brien Heating and Cooling on a Saturday morning to inquire about setting up an appointment to discuss replacing our furnace and possibly our A/​C unit. The turnaround time from my left message to receiving a return phone call was extremely quick. Spoke with Gary and inquired about appointment time — with that «he» asked if we had an emergency situation or just looking into replacing. I advised him that our furnace had quit on us the day prior and in all honesty we were suffering some, due to the heat. With that said, he stated, «I can be out at 11:30». Wow! Can you imagine my surprise? Someone who actually works on a Saturday! Unbelievable.
At 11:30 Gary was here as promised. Looked over our furnace and A/​C unit. Talked with us about the different models and supplied us with pamphlets and pricing. Now, here’s something that you never hear of… he then proceeded to fix our furnace with new parts, got our A/​C running and are you ready for this??? Didn’t charge us a dime! Yes, you read that correctly! Not a dime! Also, set appointment for installation of the new furnace and A/​C without asking for or requiring a deposit! I asked him several times if he wanted a deposit check. Nope… nada. I had to pinch myself to make sure I wasn’t dreaming! Oh, and I’m sure that some of you are thinking that the quote he provided for the new furnace /​AC system was high. Nope, better than what I received over the phone that very morning from three other businesses — which didn’t have time for me until the next week.
I can’t say that the above is something that transpires every day, but I will say this. He did it for us and we’re extremely grateful.
Totally unbelievable experience! This is how every business should be run. If you find yourself in need of a Heating and Cooling professional — then this is one business that you definitely want to contact and do business with! Outstanding! O’Brien Heating and Cooling set the bar — just wish others would follow. Keep up the excellent customer service!
The only thing that could make our experience any better; would be for them to bring us a businees refrigerator magnet on the day of installation! Why? so we have their number handy — cause we’re going to tell everyone we can!