Consumers Credit Union

I’ve had some frustrating experiences with banks before, which is what made me decide that credit unions were worth a try, but nothing compares to the kind of incompetence and indifference I’ve seen out of CCU.
After two years as a fairly happy Premier Credit Union member, they notified me that they would be merging with Consumers Credit Union. No big deal, they said, just a name change with no practical consequences aside from better interest rates on most accounts. It’s been about a week now and in that time I have lost the ability to access my credit card details online, spent literal hours on the phone being bounced between tech support and customer service reps looking for any excuse to transfer me (with not a single positive result on any issue), and found out that regaining access to basic features like mobile deposit that I’ve been using for years would require a hard pull on my credit report.
Maybe the interest rates they are offering will be enough to give them a chance. If so, you’re either in for an interesting experience or have more patience than I do. There’s a certain basic level of service quality that I think any similar business should have to live up to and these guys don’t even come close. I’ll be closing all my accounts as soon as the last transactions have cleared.

They are not honest with their members; All over the internet they have been promising the high yield reward checking account WOULD NOT change at least until AUGUST 2016; Now they sent me a letter saying the interest will change on February 2016 from 5.09 to 4.59%; and if you spend $ 500 minimum the interest will be from 4.9 to 3.59% and they will lower the limit to $ 15 000 instead of the $ 20 000. I know financials institutions can change their rates at will; but this one promised NOT TO and then lie to their members just a few months after they have your money.

I joined CCU because of their high yield checking. I’ve also gotten several of my friends to join. The first couple of months were good, but for the past month they have been declining my credit card transactions. I’ve had to spend my valuable time getting to the bottom of it and, finally, after speaking to 6 different reps I’m finding out that my expiration date was changed in their system because they are sending out new cards. One would think that they would wait until those cards are activated before the current cards in use are declined. Whoever is making these idiotic decisions needs to be fired. I no longer have any confidence in these people with my money. I’ll be taking my money, and my friends with their money elsewhere.
The requirements for the 5.09% yield are not too extreme. The only problem I had with it was the attached Visa credit card account did not have an autopay option and you have to spend $ 1k/​month on it. It appears that their system is rigged to generate late fees and credit card interest on those account holders who can’t remember to log in and pay their card each month, on time. That must be how they are making up for paying out so much in interest. Unless you have $ 20k to sit in the account to earn you $ 1k/​yr and you have spare time to call them on a daily basis don’t bother dealing with CCU.

I’m not a member here, thank goodness, but recently had to deal with CCCU to complete a transaction with someone who is. Wait times were long, the call in phone system was difficult (hard to get through to a human being) and the customer service was terrible. I called to get information about the transaction I needed to complete and when I went to the branch was then informed of fees that the customer representative totally failed to mention. I have been considering joining a local credit union and I will save myself the time, money, and headache and go elsewhere!

I have been a member of Consumers Credit Union (IL) for seven years that is my favorite credit union ever. I have several things to comment.
First, CCU offers the best rates anywhere at 5.09% for the rewards checking account that guarantee that it will keep 5.09% APY for balances up to $ 20,000 until December 2015.
Second, CCU also pay a bonus of $ 50 to open the account when you are referred by a current member. The referral process is pretty easy and smooth. The current member only need to send a referral form with your account name to CCU and then you apply for the account on-​line.
Third, their service is Good. The representatives I talked by phone or contacted by e-​mail seems incredibly patient and helpful when I have problems with them.

I too love this credit union and highly recommend it. I too can refer you so you earn an extra $ 50. I will also answer your questions and have found it easy to meet the requirement for number of debit transactions (takes me 10 mins to do it online). My email is
. Thanks.

I have to say I was very disappointed with this «credit union.» My car was totaled out 3 months after I bought it and my insurance paid it off. I had someone come to my work, my home, family members houses looking to repo the car. This place is unorganized and very unprofessional. Sharelle Correa who works in collections has the worst attitude and leaves me messages everyday threatening to sue me. This place is a joke. Don’t use them for anything.

Worst credit union ever.
So many times they will deposit my money to someone else account via drive through. One time I accidentally got another persons driver license and came back to return it and in return all I get a apology.
I was charged 2 late fees for $ 25.00 in 7 years and they were only able to waive one due to their own glitch as «one» time courtesy. I asked if I was with them for 25 years would the same rule apply and she stayed quiet. Upper management is worse than lower. All the care about is charging interest and late fee.
Do not get a loan with them. Very high interest rate and the principal never goes down. Bad customer service management. They do not care about customer-​bank relationship anymore. It has all gotten into $$$ not like before.
Take your money to some good bank. Chase bank is much better. Even BMO Harris is way better.

We have been pretty much amazed at the level of customer service, even-​handedness and efficiency of this organization. I wish they had a branch closer to us so we could do all of our banking here.

I experienced the most terrible phone conversation with Ms. Robin Korom, VP of commercial lending, this morning.
I was in the process of applying for a commercial property loan on a 6 unit apartment building with Ms. Korom, this is the first time that I’ve applied for a loan and so the process is new to me. I understand that she may have become frustrated because I did not have all of the information that she may have needed all at once but was providing the information as it became available to me.
Some of the issues I faced during the process are listed below:
I was seeking guidance from her and she was never there to answer my calls, I had many questions for her.
I sent her email communications letting her know that I would call her around a certain day & time so that we can go over the application that I submitted.
I had been reaching out to her numerous times without getting any call backs, since March 8^th. Finally on Thursday, April 4^th she called me back and left me a voicemail, I called her back and no response again.
It seemed to me that the application may have been completed incorrectly.
Personally, I found the Individual Financial Statement a bit confusing to complete.
I finally had the opportunity to speak to her this morning 4÷7÷14 and instead of getting answers I found myself getting yelled at by Robin Korom.
She was rotten, unpleasant, displeasing, nasty, repulsive, reprehensible, big mouthed, discourteous, uncooperative…
Most of all she was unwilling to help, I am horrified that your VP of commercial lending would treat a potential customer in such a repulsive manner.

I am sad as I came to Consumers to assist me a year after a bankruptcy. I thought being a credit union they would assist me in paying down my car. Yes they were able to lower my used automobile interest rate from 8.25% to 7%. Problem is my balance never seems to decrease. I opened loan in June 2011 and have made ALL payments on time. After making 22 payments at $ 275 per month my principal balance has only decreased by $ 3500.
I have another auto loan with a competitor (at 3.9%) opened a full year later with a $ 7000 higher loan amount and I have literally caught up as my payoff balance with other bank is same as My Consumers auto loan.
They do not offer on line access and you cannot even obtain an automated payoff as their system is broken (require surname in prompt) but «Mr.» as surname does not work.
I am in the process of taking a 401k loan to payoff loan and be done with this bank.

I took a 12k car loan out from this bank over 2 years ago. I was required to open a savings account along with the loan and placed a little over 250 dollars in it. A week ago I was contacted by my old land lord with over 11 letters from Consumer Credit Union taking a 20 dollar fee because my account was not at 500 dollars. I was left with 9 dollars. I called the bank and they told me that there was no min to keep the account open but there was a fee if there wasn’t at least 500 dollars in it. This was never vocalized to me when I signed for the account. I was told that «there was no number on file» to be contacted to let me know that they were skimming my money. They lady on the phone stated if they had a number they would have called…
Yet, I had a 12k dollar loan with my mother as a co-​signer… I highly doubt they would give me that money without a contact number and I looked at my files and there was 2 numbers on that account. Pure BS and another reason to not return my money. If I would have missed even one day of my car payment, you can be assured the bank would have been on my back calling… After talking with the manager she said she would only credit me 3 months of the 11. It is complete nonsense and just shows you that no matter their angel of «we are here for the people» they are just as shady as any other bank out there. They are in it for themselves and for the money.
I can make you one promise, I will not stop until I get my full money back. Social media is a great tool to warn people of the scam this place really is.

DO NOT GET A MORTGAGE FROM CONSUMERS!
Consumers sucks really bad. They were one of the LAST banks to apply for loan adjustments for HARP and HAMP programs… rather than try and work with upside down mortgage holders like every other bank, they held fast and gave the run around on even joining those programs, meanwhile collecting interest at 6% + while the market was in the 3.5% plus range.
When we got late on our mortgage due to a job loss, they tacked on fees and penalties even though they were already raping us on our interest rate… their website sucks, the only reason to be with a bank this small would be personal service, but their idea of personal service is to personally screw you at every opportunity… they will kick you when you are down… RUN!!!
You can do alot better at CHASE, even though they are huge, I have gotten great personal service there as well.

They have great loan rates and very helpful bankers, I have dealt with a lot of the bankers and all had great personalities and were very informative. If you are looking for exceptional help, the banker Kyle Brown is the person you want, i refer everyone i know to him!

I’ve had CCU’s rewards checking account for several years, and I’ve been quite satisfied with the product and their service.
Basically, their rewards checking offers varying tiers of high APY interest (as well as refunding ATM fees at other banks) for customers who meet certain requirements each month. Those rates, the requirements, and the maximum balance they apply to changes from time to time, so refer to this page (
) on their site for the most current info.
In addition to those perks, the product has no minimum balance or direct deposit requirements and no monthly fees.
I set up my account entirely online and have never set foot in a CCU branch, but their staff have always been helpful whenever I’ve called in.
I’ve found just two minor cons about CCU and their rewards checking product:
— Checks are not free. I ordered mine through Wal-Mart’s online check store as it was cheaper than through CCU.
— Their website is no-​frills. It works fine for checking balances and transactions and scheduling online payments, but it falls far short of the polished experience and advanced features big banks like Chase offer. Their site is, however, compatible with Mint.com’s excellent personal finance service, which is great.
In sum, if you’ve got a decent amount of savings (or plan to start saving) and the requirements to hit CCU’s various APY tiers aren’t too much of a hurdle for you, their rewards checking account may be worth it for you.

I am an out of state consumer who signed up for a Rewards checking account due to the high interest rate. I even replied to the applications emails in order to provide needed documentation. However, subsequently, there was a problem setting up the account but no one contacted me. Instead, the account was cancelled, although I continued to receive emails from the Credit Union about services and products. As an online customer, I need to believe that a bank is watching out for me; Consumers failed in this regard. When I asked why I was not contacted, a reason was not given.

2 generations of my family have used Consumer’s and they have been nothing but awesome. The customer service is unparalleled, they really have tapped into the local community. They are nothing but courteous. I have never had a bad experience with them. I like how they are modernizing, especially with the website and the logo. They also have great loan rates and are great with first time home buyers!

Take your money here and feel secure. I used this credit union as a place to stash my checks before I got married. Easy to join if you have good credit (my husband was denied). Convenient locations and hours, as well as online banking.