Jj Twig’s Pizza & Pub

Best thin crust pizza around! Hangover pizza is absolutely amazing! Their Midwestern, Latin Lovers Pizza, Reuben Pizza, Margarita Pizza, are truly one of a kind. I love seeing a new pizza every month. Always options, never get bored of the same old pizzas!

We have lived in Wauconda for 10yrs and have ordered from Twiggs numerous times — always delivery. The past few times… the food has become more and more mediocre. The final straw for me was this past time. 1. Kids pasta… they forgot the sauce. They loaded it in the bag upside so the butter and oil from the noodles leaked over EVERYTHING else in the bag. 2. Buffalo chicken wrap… was pieces of kitchen tenders with what seemed to be a bottle of buffalo sauce dumped in each half. Soggy — tasteless (beyond the sauce) — — - to the point — — - I only ate a couple bites. 3. Fries are consistently cold with delivery. 4. They said «we’ll be there within an hour» — it took me four phone calls and 90 minutes to finally get an answer and get food enroute. Don’t know if there has been a management change or what … but I think we’re done giving them a chance to keep us as a customer.

Meatball provolone is simply amazing, simple but so well put together I will crave this one again and again! Have been to other jj twigs; this one is very nice and comfortable inside and service was adequate since we walked in very close to closing… We will be back for Thursday special and others!

We went to JJ Twig’s last year with a large group and the service was horrible. We had to ask for refills over and over before we could get one. The pizzas took a long time (we think they forgot to put in our order even though we kept asking how much longer it would be) and one of our guests never got the sandwich she ordered, even though we asked the server about it several times. When we complained to the manager, he apologized and gave the guest who never got her sandwich a gift certificate for later. (And no, she never got her sandwich. She finally told them to cancel the order). We decided to give it another try on Sunday because we needed a pizza place that was conveniently located for everyone. We called on Tuesday to make a reservation for Sunday for 21 people. They called us back to confirm it that same night. However I think they forgot about it because when we showed up they seemed surprised and it wasn’t set up. We had to wait a little while, which was no big deal since we were the first to arrive. Once everyone arrived and got settled, getting drinks and/​or refills was nearly impossible. People just started going to the bar and getting their own. That’s how bad it was. We quickly found out that the waitress was the ONLY WAITRESS there that night. The poor girl was running all over the place waiting on tables for the entire restaurant! I felt bad for her and we tipped her appropriately even though the service sucked, but we will not going back to JJ Twigs again. They obviously don’t care about providing good service to their customers.

Great food «love the double decker 2 pizzas in one» :) so many differently pizzas and other great selections of food just in case you are not in to pizza, warm feeling/​comfortable family restaurant and great service-​both at the restaurant and take out/​love the outdoor activities. Great place any day of the week. Went there for NY party for the kids — so much fun. I would recommend JJ TWIGGS & PUB. For sure going to get a volleyball team together for next year. thumbs up for me…,

Horrific owner Liz is rude and unreasonable. This woman needs to see a doctor. I had to edit my favorable original review after tonight’s encounter. Their other Unilocal account contains many more reviews with a similar experience.
We ordered from here 2 – 3 times a week. We loved this place despite the ⁵⁰⁄₅₀ chance our order would be messed up. Pretty frequently they deliver it wrong. Last Sunday we ordered and again the order came wrong. This time we decided it wasn’t okay and called to explain what happened. There was no manager available to come to the phone to resolve the issue but we were told the manager would call back that day. We explained what happened to the girl who answered the phone so she could tell the manager. We never received a call back.
We called tonight and the same girl that answered the phone last Sunday answered again. We first asked to talk to the manager to discuss Sunday’s issue but again the manager was unavailable. The girl remembered the incident and said the order will be comped tonight because of the wrong order last time and lack of service from management. Also that the manager would call right back this time to discuss last week. Great, that’s perfect.
The delivery guy arrived and asked for payment! He said the bill had a $ 5 credit applied. Apparently, after sending the wrong order last time without making it right, failure to call back to discuss it last week, and again failure to call tonight it warranted a measly $ 5 off according to the owner/​manager named Liz. Not only did Liz feel $ 5 is fair, she didn’t feel she needed to call to discuss what happened OR to notify us of a balance on the order. Wow. Anyway, we called back while the driver was here because we had no cash to pay him since we normally pay by debit card over the phone. Of course, the manager is not available. The driver decided to just leave we were waiting so long for a callback. She finally calls back and my fiancé explains everything that’s happened. She didn’t really listen. Her response was «she was not supposed to say that» in regards to the girl who said they’d be crediting our account. Well maybe if you were actually available to speak it wouldn’t have been an issue. There was no «I’m sorry.» or anything of the like. The owner/​manager Liz continued to argue about the incident without any concern for our experience rather she just kept justifying a $ 5 credit etc. Listen $ 5 would have been fine but that’s not what we were told. Now you’re throwing the nice girl who tried to help resolve the issue under the bus. It was impossible to explain anything to her and she was wild and unreasonable. There was complete neglect to ask what happened on her part. All the while we tried to explain she blabbed on uncontrollably constantly interrupting clearly not understanding because she’s not listening. This is when I asked for her name and she said Liz. So I asked if she’s the owner. She said yes. Pretty sad we eat there enough to recognize her name as the owners yet she has no clue about who her regular’s are. She should at least be concerned that any customer had a poor experience. Anyway, I asked why as the owner is she not trying to make this right? I explained we are frequent customers and asked if she really wanted to lose our business multiple times a week over her poor service and $ 14. I also asked if was common practice for customers to be expected to eat what they are given not what they ordered. I mean, this isn’t mom’s kitchen I’m paying you to order from the menu and expect to receive precisely what I ordered. That is how a restaurant typically works. She yelled at me and said I was being «mean «to her. My god are you serious? What does she expect? When you treat your regular customers poorly and serve the wrong order people will be upset. She then screams that she doesn’t care if she loses our business or if we ever come back and hangs up.
I’m deeply saddened that the OWNER LIZ can’t resolve a simple issue. Mistakes happen. But, be accountable and responsive. Apologize and offer equal compensation to cover the mistake. It’s not that hard. Based on the numerous other reviews referencing similar issues I guess this is not uncommon. I loved ordering from JJ Twig but I guess the expectation of good customer service is too much for LIZ THE OWNER to handle.
Thank you Liz for making it clear that our 4 years of supporting your business were worthless. You’re clearly a very bad business owner that doesn’t care about customer retention. Returning the first call to discuss would have resolved the issue and prevented you from this embarrassing incident and leaving loyal customers no choice but to never return. Many attempts were made on our part to resolve this directly with you. All of which you chose to ignore rather than evaluating what went wrong and working to correct the issue. Such a shame.

Great family place. I love their pepperoni pizza. The decorations according to the holiday are super cute. Very friendly. Sometimes if busy you might need to wait as you would at any other restaurant, but not un reasonably. This is a family owned restaurant and you can see the owners and their kids working at the restaurant. They are always friendly and helpful. We should support our local family owned restaurants.

Still my favorite pizza place in Wauconda! Two thumbs up! Their pizza is piping hot no matter whether it’s in dining in or delivery! Great food, great prices, sand volleyball, great atmosphere!

First time ordering and they got it totally wrong onions that were not ordered a pizza with cheese” under cook when asked to be well done patty melt no onions on it because they put them all on the pizza would not recommend this restaurant

We used to go there a lot more but for some reason it’s just OK to us these days. Not sure what happened. We went on St. Pat’s night and there was hardly anyone there. It was decorated really cute. We had a really good pizza that night and the service was good, so we will come again!

I usually order pizza to go at Twiggs, but one evening last week we decided to eat there. The pizza was great as usual, but the service was fantastic. Our waitress, Jordan, was very pleasant and very attentive. We never had to wonder if she was coming back. Great place to eat and you get peanuts too.

Best thin crust pizza around, this place is great in the summer, go over have a pitcher and some pizza and get out and play some volleyball! Great service and the outdoor bar in the summer is clutch. Anyone looking for a fun weekend day, I would recommend.

I’ve been having Twiggs since my youth when they had the original location that burned down on Old Rand. I have loved their pizza for years, but I think that love affair has come to an end. Our last pizza was undercooked, and the apps were cooked until the insides came out. It just seems in recent years the quality and taste has gone down. We didn’t have any of the corn meal on our pizza this last time and the flavor just isn’t there. I’ll miss their old pizza, and don’t know where we will order from when I visit my parent’s house. Once again they have no Lake Zurich location, and it is not worth the drive to Wauconda for improperly cooked pizza.

Good service and good food. Kids were happy. Read old complaints about peanuts before we went here and they have now put buckets out. Floors looked clean to me.

Yummy, YUMMY! Sure, bar food is a slam dunk, how can you go wrong? Well, you can, but not at JJ Twigs! Loaded nachos feature fresh, crispy chips that are really loaded with toppings-​helping this dish feed many as a snack. Pizzas are consistent, not Italian, but more American style, with small bits of sausage and a moderate amount of grated skim mozzarella. Crinkle cut fries are cooked crispy, fresh and delish. Service for dining in and take away are equally friendly and speedy.

I really enjoy their pizza and Popper’s. I personally dont enjoy eating at the actual restaurant. Im not a fan of eating in dark places, the booths are very hard not comfortable at all, and i really dont like that people are allowed to throw their peanut shells on the floor. To me its dirty, So I just order out because they really have good food. Wauconda Jj Twigs is one of my favorite pizza places in Wauconda. A little pricey though. Also be prepared, delivery really does take bout an hour before you get you’re food.

Decent food and drinks, but really nothing special.

Great pizza, ranch and chicken wraps. Sit down service is the worst in the area. You can wait up wards of 20 mins for a beer/​drinks after ordering. Best time to go is buffet hours so you don’t have to deal with the slow service.

We headed to JJ Twigs for a group dinner and what a disaster! We waited over an hour for our food — pizzas, chili, taco salad, nachos, and some kids meals.
We had a large party, but besides us, the place was pretty empty. There was no reason why our food could not come out in a reasonable amount of time. At one point someone in our group asked for water and was told «it will be awhile».
When we asked about our food the server had a terrible attitude about it and made us feel like we inconvenienced her by ordering food. Drink refills were nonexistent and our food arrived in waves so some of our party got food while others waits. Meanwhile tables around us were served. Our complaints and inquiries were met with shoulder shrugs and indifference.
The pizza was pretty tasty but the service left such a sour taste in our mouths I doubt we will be back.

A few years ago while house hunting we stopped in after a walk through. We had an excellent waitress and excellent food. This evening we decided to go again looking for something/​somewhere we haven’t been in a while.
Our waitress was AWFUL!!! I have been in the service industry since I started working and rarely complain about the service if the place is busy. But when you see everyone around you getting drinks while yours is empty is a bit discouraging. All of this would have been overlooked when our pizza came… but the bottom was burnt and it was less than average. Not once did she ask how are food was and the appetizer we asked for marinara instead of ranch… it came with ranch.
We will never ever go back. Clearly the owner/​managers do not care about their reputation because the staff was in no hurry to take care of customers.