Aronson Fence

A few years ago we had a fence installed from Aronson Fence. We were happy with the install, everything went well. Over the years we’ve had no problems with the fence. Recently, our gates have started to fall out of line with the fence. One I had to tie it closed. I wasn’t sure why this happened. I thought I’ll give the fence company a call to see if they can fix it (knowing it was out of warranty). An estimator can out last week to look at the gates to give me an estimate on fixing them. He didn’t just look at them, he fixed them. It only took 5 minutes. It may not be remarkable that he was able to fix the gates. But what I find remarkable, is that a company would give their employees the go ahead to take care of an easy fix and not even leave a bill. We bought their product and they took care of us. What a wonderful concept! Thank you Aronson Fence!

When it comes to the actual fence, I’d say that it’s pretty much exactly what we were looking for. It wasn’t anything incredibly complex, so I’m not sure how any other company would have done, but the end result was what I expected.
Actually getting to the end result, however, was a pain. When they came out to do the original estimate, we were told that this would be a one day job and that it would be finished in 4 – 6 weeks. After 5 weeks of waiting, I decided to give them a call to find out what was going on and when we would have an install. The lady who answered the phone was very rude. When she picked up and I explained the reason for my call, her response was a very snappy «Well I don’t make the schedule so there’s nothing I can do for you.» I had to ask to speak with the person who made the schedule, and I was told that he was busy. So I told her that I would hold, and then all of a sudden the scheduler was available. Amazing coincidence, huh? The scheduler told me that they had been backlogged because of the weather (which I can understand) but that I wouldn’t have to wait the full 6 weeks and they should be getting something scheduled ASAP. Another week and a half went by with no one calling to schedule anything, so I called back. Again, I got the same very rude lady answering the phone, and again I got the «Making the schedule isn’t my job» response when I explained why I was calling. When I spoke to the scheduler, he replied «Uh.how about we come out in two days and do it?» Um. If you had an opening in two days, why didn’t I get a call and get this scheduled already? Why did I have to chase them?
We were told that the installers would be out between 9:00 and 10:00. Wrong. It was close to 10:45 before they got there and decided to park in my driveway, cause who cares if anyone who lived there needed to leave or anything. We were told that they wouldn’t start the work until we confirmed the plans with them. Except that they crew that they sent didn’t have anyone who could speak English. My wife was the only one home, and she’s never read a blueprint or a schematic or anything, so she didn’t really have any idea what she was confirming and couldn’t ask any questions because the couldn’t communicate. They then started to manually dig the fence post holes. They’re digging about 30 post holes, and they’re doing it by hand. So that took five hours, when using a gas auger would have taken about 45 minutes. And then, at 4:00, without a word at all they were gone. We were told that this was a one day job, and they guys left with just some posts sticking out of the ground and a pile of fence material. I called the office to find out what was going on, and for some reason they close at 4:00, so no one could tell me anything. I left a message, and got a call back from someone named Dave who rudely told me that he «assumed» that the crew was on their way back that day, and that the job wasn’t a one day job despite what we were told. I asked him why they had wasted time digging the post holes by hand, and I was told that «some of the guys just like doing it that way». That’s fine if you’re doing your own fence. But if my yard is being torn up and I can’t let the kids out there to play, I need you to show some urgency in getting the project done. Also, I’m thinking that my cost on the fence was higher than it needed to be because of the extra 8 hours or so of labor required to dig by hand because these guys «liked» to do it that way. Finally, when they were all done, their cleanup was MISERABLE. There are still large clumps of mud all over my yard left over from the post holes. They also didn’t feel the need to pull up any of the utility flags that were left all over my yard. They just packed up their tools and left.
Like I said, the fence is what I was looking for. I have no complaints about the end result. That’s what is keeping this review from being a one star. But the aggravation and very sub-​standard customer service and installation mean that if I’m ever in the market for another fence, Aronson will not be my choice.

Stay away from this company! Extremely poor customer service! I don’t even know where to begin. I have emailed them several times over the past month with installation issues we want fixed.
No reply. Trying to contact them by email is a joke, yet, you need everything in writing because they say they will install a certain way and then they don’t. Trying to call customer service is even worse. They don’t even «turn the phones on» until after 9am, sales team doesn’t show up until noon, and I was left waiting for a call back/​email back for more then 2 weeks. After they take your money, you are left wondering when they will actually come out to install. NO ONE CALLS YOU! You have to call and beg them for 2 weeks to get an actual date set up. What a joke. Onto the actual installation. I needed to take 2 full days off work for them to come out and install. They say they’ll start at 8am but no one shows up until 10:30. They «work» about 8 hrs but that includes a siesta in the middle of the day where they lay in your yard for 2 hours and sleep while listening to music. Very unprofessional. They say they’ll follow HOA codes, but they have yet to install a removable panel above the storm drains. Get everything in writing or it won’t be done. The fence itself is OK. Very rough cuts. Overall it took 9 weeks to get this fence put in, mostly due to a lack of customer services and learning to reply to emails. I have sent them a letter in the mail with all my emails that have yet to be replied to. Still waiting to finish paying them when they complete the job as it should be. USE ANYONE ELSE!

Had an old fence, maybe 20 + years old. Over 400 ft of wooden fence.
In three days, we have a brand new white cedar fence installed by Jose and Efrain, of Aronson. Couldn’t ask for two better hard working and professional men. Took out the old fence on day one, 56 new posts, set in concrete, on day two. And a new fence on day three.
Highly recommend them.
Totally great to work with from estimate to installation, and done at a very fare price.

Horrible customer service!!!
As soon as I walked in, Dave became very confrontation and argumentative. This company obviously doesn’t wish to help community businesses. I DO NOT RECOMMEND ARONSON FENCE CO TO ANYONE!

Don’t Fence Me In
Well that’s what I thought when we purchased our new home years ago. It wasn’t until we had the addition of our two puppies when we decided that we needed to put up a fence.
Being a carpenter, I have put up my share of fences. I started off with designing what I was going to build and figured out all of the material I would need. I priced it out and thought, «Okay let’s build this fence». My wife then asked me «How much would it be if we had someone else build a fence». I told her that it would most likely be more since I am building it myself. We checked out the neighborhood to see what they fence company they used so we decided to call Aronson Fence to come out and discuss what we were looking for. They came back a couple of days later and guess what? They could build it for about what it was going to cost me.
This just became a no brainer and a score for me. It’s a lot of work building a fence with marking out where your posts will go, then digging holes, calling out the inspector and then pouring the concrete into the post holes. Now you have to build the fence and attach it to the posts. Don’t get me wrong, I love building things and it is rewarding but if these guys can do it for what I was going to pay just for materials, I’m letting them do the job.
They arrived one day during the week. They already lined up the inspector to inspect the holes early in the morning so they were able to install the posts and within about 6 hours they had my fence built and installed. How can you beat that? You can’t.
I have to admit that I was really impressed with the efficiency of this company and the way that they installed our fence.

We needed a fence for a house we are renting in Volo, IL because we have a dog. My mother recommended Aronson fence after they did a fence for her during the summer.
Their website has illustrations of all the different styles of fences. They also have all of the different styles on display outside of their office. We were able to walk through the little yard of fences and pick our fence out in person while they were closed. Later i went online to confirm the style we wanted. The next day we contacted them to get the ball rolling. They sent someone out who gave us a free estimate and a sketch of the proposed new fence line. We gave them ¹⁄₃ deposit and began the process.
The «process» is getting information/​approval from the town and the home owners association. We had to get a «plat» which is basically an aerial view floor plan of where the house/​yard/​property line are. We also had to get approval from the home owners association. Lucky for us we live 2 doors down from the president of the HOA and he was able to get the paper work we needed pretty quick. He basically had one question «what company are you using?». I said «Aronson». He said «Great, they do good work. I had to ask because we have banned some of the other companies because we have had issues with them».
Once we got the paper work back to them they scheduled with us for Today. They started this morning and finished this evening. The final price was the same as the estimate. We paid the balance with a check. No additional charges no hidden fees.
Employees were efficient and professional. No nonsense outside of our home while they worked. No loud music no swearing or goofing around. They showed up, started working and kept working until they were finished. They cleaned up and they were done.
Fence looks amazing. Always feels great to deal with professionals.