The UPS Store

TERRIBLE! I dropped off an overnight package Thursday the 15^th at noon time. It was extremely time sensitive and I made sure to ask that it will get picked up that same day for delivery on Friday the 16^th, and was told yes. It is now Saturday the 17^th and my package still has not arrived. I called UPS and was told that it was not picked up until Friday the 16^th at almost 7:45 PM!!! What the hell is wrong with you UPS?! Never again will I use this store or UPS service.

The worst! UPS used to be a really good company that was dependable, driver’s were nice and actually cared about giving good customer service; now, this company has become overpriced, the driver that was supposed to pick up my package for shipping on 7÷1÷14 and was extremely rude, and refused to pick up my package even though it was prepaid, and the driver was notified that a shipping label was needed along with the letter package for 2^nd day air. I paid 23.36 for 2^nd day air, plus another 7.20 as a pick up fee and fuel charge. The package was never picked up. Even though I was sent an email saying that it was picked up along with a tracking number. So I call to confirm the package was picked up on 7÷2÷14, and nope, it was still sitting there. So I call UPS again, and have to go through the whole mess of arranging for another pick up, and instead of giving me the credit for the fees already charged to my account, noooo I have to pay the money again! and wait until Monday to get any refunds. So now I’m temporarily out over $ 60.00.
So at 3:10 pm, I just got off the phone with the place the package was to be picked up from, and still the incompetent unionized UPS driver, once again says he has no labels and refused to pick up the package again! So, once again I call customer service and the driver had the arrogant balls to put in that the package was picked up! It never was picked up. SO now I have a promise that the HUB out by Watsonville is going to call me within an hour. I guess I’ll hold my breath.

Very available. I needed a notary on a Saturday. I called them, they had one there until 3:30pm (on a Saturday!). Good job UPS Store!

Not the first time this has happened here, but it is the LAST.
I brought an Amazon-​purchased cooking pan to return — I will admit the box was over-​sized, but it had arrived in that box…
I filled out the necessary paperwork, and plopped the thing on the scale… the clerk looked me in the eye and said «84 dollars».
I took the box off the scale and walked to the door — the item had cost $ 71 — and I wasn’t thrilled. The clerk said «You know, we can ship it USPS from this address, but it might be more». I asked her to quote it, and back on the scale it went… She looked me in the eye again and said «176 dollars, sir».
I put the box back in my car and drove to the Post Office and went to the clerk there. He said «That will be 26 dollars, but if you put it in a smaller box, we will send it for around 17 dollars».
SO — UPS overcharged, then grossly lied about the amount that the US Postal Service would charge.
The US Post Office employee was so helpful this is a raving review for THEM!

These guys have great customer service. I get packages shipped out all the time and they are always very helpful and accommodating. They even help me cut down boxes to save on shipping when they see the possibility. Some time ago, I brought in a box and the attendant mentioned that it could save me some money by making the box smaller. He proceeded to cut it down and saved me $ 20 off shipping!
There’s also plenty of parking and a good amount of services offered here. They also ship USPS if you want it shipped cheaper.
Not only that, but they can actually tell you all shipping rates after weighting and measuring your package, so you know exactly how much more UPS will be over USPS, as well as a comparison of delivery dates.
Overall, I’ve been very happy. My only gripe is that UPS in general has raised their rates considerably, but that’s company wide, not particular to this location.

Each and every time I go to the UPS Store in Watsonville I get great and personal service. They now know me by name and I trust they will do all they can to help me in my shipping and copying needs. They may cost a little more than the Post Off. but it takes less time and I get great service. I feel better walking out of there and so I always go there instead of the PO.

Whoa they charge you for «help» here. The help in this case consisted of answering a basic question and then pressing print. I get why you would need to charge someone for helping them, I’m sure plenty of people come in expecting them to do all the work for them or get something very complicated printed.
It seems like the guy thought it wasn’t a big deal helping me, not a big enough deal to tell me that I was going to get charged for it. So if it’s not a big enough deal to say «hey, just so you know there is a fee for me helping you» then you’re probably not providing enough «help» to warrant a charge.
Boo, going to Staples next time.

They overcharge HORRIBLY! A 1 pound small box costs $ 17 to ship UPS ground from Norcal to Socal! The same box was $ 13 to ship via mail! Ship it directly through UPS/​USPS and save a lot of money. It normally would have cost $ 6 to ship via UPS and $ 5 to ship via USPS… horribly overpriced, it all goes into their pocket. I will never go here again.

Me being the complete idiot I am waited to package and mail something the day before taxes were due. Needless to say, the post office was JAMMED and I couldn’t even park. I made a quick trip to UPS and was in and out in a few minutes.
The staff here was friendly and helped me figure out the best way to pack my shipment. The prices are fairly decent considering they do almost all the work for you.
Good staff and really quick shipping for anything you need.