Charter Communications

Loved coming here and speaking to James regarding my cable and internet…

I am not an avid TV watcher so the channel selection is perfectly adequate and the internet speed may not be lightning fast but it works without being noticeably slow. It was expensive to install but 100 bucks a month for internet and cable seems reasonable nowadays and worth it.
So far customer service has been excellent and the guys who came to install were very courteous and we had some problems that they were able to troubleshoot.

Horrible customer service, I can’t get Comcast in this area and I am stuck with these guys who don’t have a clue how to run a company. Multiple phone calls and visits into the office and still have not resolved my issues.

This company is lame .they piggybacked 5 other apartments off of my line. I had ten percent of the service I was paying for. their supervisor Zjoel says I shouldn’t be entitled to any compensation. Two years I was paying for their fastest speeds. They suck!!! going to call corporate.

The fastest internet tier is 60/​Mbps. Charter is really lacking in options and won’t let you use your own modem with their service, even if it is better than the one they want to install. The television lineup is horrible. You can’t get Comedy Central. You can’t get Fox Sports 1. I was going to order cable to watch UFC on FS1 and Comedy Central programming, as well as local channels. Upon seeing the channel lineup, I checked with AT&T.
Charter is pretty much the mexican weed of internet & TV services.

Charter Cable sucks. The right hand doesn’t know what the left hand is doing. When you call you have to talk to at least three or four people before you get help and they still are not helpful.
I would NOT ever recommend them!

This review is about Charter channel line up. It is AWFUL!!!, particularly for bay area sporting events and PBS. I have Comcast at another location. Comcast has it’s own problems, but the channel line up so so much better than Charter. I would switch in a minute.
Sure wish there was an alternative.

Charter needs to educate not only their Tech’s but their subcontractor’s Tech’s and office staff (especially the counter staff). We have been told just about every answer possible. It’s gotten to the point that we do not believe anything we are told. And when I have to show the Tech information that is listed on Charter’s website it makes me wonder if I should allow them to be working on our electronic equipment. We have had 3 appointments and neither the Charter Tech’s or their Subcontractors from Prince Communications have been able to resolve the issue. Mostly because they are being sent out unprepared for the service call. The only positive is that we are not being charged for the service calls.

Had a service appointment today they said tech would be here between 3pm and 5pm along with 3 automated confirmations. Well still waiting and it’s after 5pm now… Epic FAIL! Update: The tech showed up after 6:15pm he was friendly and fixed the problem but… it only worked for 10 minutes then stopped working again!!! Of course this was after he left. I have been on the phone with them several times… now we have another tech appointment! Oh they have an on time service guarantee so I requested it, due to the tech not arriving during the scheduled appointment time. It is a 20 dollar credit, they said they applied the credit so we’ll see on my next bill. I also requested a credit for having NO SERVICE during this time and they declined… said I had to wait until the tech arrived again. Unbelievable!!! Everything was fine until they did the upgrade to their system the end of August this year, that they do not seem prepared for! People pay for a service and it’s not the customers fault they are still working out the many kinks in their system! Charter you should compensate your customers who are not getting what they pay you for! Heck I would pay them 20 bucks if I did not have to deal with an interruption of service and the numerous calls to customer service! :(

I have been on the phone with them for over an hour and they are telling me that our condo does not exist. What do you have to do to get their service? Now they disconnected me. What is going on with lousy company? Problem is we have no other choice at our condo,

Can’t go lower than one star unfortunately. Charter is NOT smarter. Charter cable is a royal pain. «New» equipment is not — old stuff re-​wrapped, incomplete/​inaccurate instructions for set up, lousy phone follow up w/​conflicting information. The old cable was working fine, the latest «upgrade» has left us for days without any cable signal and we were told to just bring the equipment back and start again, because we probably tried too many times to reset our «new“remotes (because of the above mentioned instructions). So far, over 10hours in on our part, and still no working cable… can’t we get any other cable providers in Watsonville & Capitola???

I was already here once today. Exchanging old equipment for it new. The girl behind the counter said she’d give us a new power cord. Drove all the way to Capatola only to find she forgot to. Drove back out here to Watsonville only to find 15+ people in line. Called the national number while I’m in line to see if I could simply get a power cord and she said she could not call inside this business to have a court handed over the counter to me. Sounds like somebody needs to go on undercover boss and get this place in order. Lots of people complaining in line.

Would rather give 0 stars. Today my household is cancelling our cable service and finding another way to get television. From lack of selection of channels even when we had a premium package –esp sports games – to general poor service such as conflicting info as mentioned by another reviewer, I cannot fathom why my little town of Capitola insists on using Charter as their cable tv monopoly.
The last straw was when a neighbor in our 4-​plex condo unit had Charter internet installed. Two units (including mine) came home to no tv. We called and Charter insisted it had to be on our end, but would send someone «tomorrow». We told them we’d be at work, the rep said no problem. But we came home to a note saying «you weren’t here so we couldn’t fix the problem.» Called again, again a rep said «we’ll send a tech out tomorrow, you don’t have to be home» and again the tech didn’t do anything because we weren’t home. Well we took a look inside the cable box outside and guess what… the service tech had CUT the line, it’s hanging dangling there not attached to anything. But they won’t fix it unless we are home and let them inside first. Their tech broke our service by cutting the line, yet somehow it’s our responsibility to take ½ day off work and let them inside to poke around our wires. Bah, not happening.

I would rather stare at a snowy static filled picture while a dentist drilled my teeth without novacaine than subscribe to Charter.

Just got charter internet this week so far so good customer service rep was cool. Had an appointment for an install from 1−3pm service tec called and said he was ahead of schedule and showed up before 11am. I don’t understand why every review is negative? Looks like the soonest was 6 months ago so guess they’ve improved. I ran a speed test and download speed was around 20mbps upload around 4mbps line quality was only a B though but that’s still pretty good right? I felt I needed to write this cause they need at least one good review!
Update!!! A few days later I have noticed it has some hiccups and seems like during prime time for internet usage like Friday at around 9pm it slowed down to about 3mbps when running a speed test but still better than DSL so far.

Zero stars. Don’t make the mistake of signing up with Charter!
Look at Charter’s terrible reviews everywhere. Consumerist magazine (not-​for-​profit subsidiary of Consumer Reports) calls Charter the «worst company in America.» It’s no wonder Charter went bankrupt a few years ago.
This sleazy firm’s business practices include:
— cutting your satellite cable, then insisting that customer fight with Charter’s 3^rd party unlicensed contractor instead of honestly owning up to their mistake and correcting it.
— moving your first bill due date ahead after first bill, without prior notification (told this is a «standard» Charter procedure on 2^nd bill)
— insisting that customers wait 45 days (unbelievable but true) for Charter’s Autopay system to take effect, then warning that double payments may occur when customer attempts to make a one-​time payment prior to the interim due date (as a safety measure)
— moving from CSR agents in South Carolina to the Phillipines, where they lie to customers by claiming healthy account status with zero problems and confirming Autopay sign up weeks ago, then cutting off all services including (Emergency 911) shortly thereafter, without prior notice
— migrating from helpful humans to speak with or chat online (about no-​service issues) to worthless automated systems
— poor no-​service reliability
I really wanted to love Charter. Our credit history is well above 700 and we always pay bills on time. But after several serious attempts to cooperate with Charter, acting as a good customer to straighten out their billing errors, all of our attempts have been futile. I recommend that prospective customers view the 800+ complaints about Charter on another website, plus other sites, before wasting your time. If you like unethical business practices, you’ll love Charter!

Every time I call or go in to Charter, people give me conflicting information. It’s very frustrating. The staff at the Watsonville branch was particularly unhelpful and rude. Don’t go in, just call. Our installer seemed very put out when I asked him simple questions about what he was doing.
But there are diamonds in the rough, Tory in billing (on the phone) awesomely helped me fix issues and took my complaint about his compatriots.
Still though, if I had ANY other choice for fast/​semi-​fast service in the foothills, I would change providers.

they suck. they schedule you for a 2 hour appointment slot but the technicians dont come until THEY feel like it. i made 4 appointments to install a regular cable and DVDR and they couldnt get out here on time.
they still wanted to charge us the 20 minute time and when i called into the watsonville headquarters they couldnt help me, i called the hotline and got an attitude about the technicians and their duties and how it doesnt take more than an hour to get ready in the morning but theyre already an hour late… and i live 5 minutes from their warehouse where all the trucks and technicians start out their workday at. … i DO NOT like their service and would NOT solicit their business for anything. horrible customer service and even worse follow through. its sad that i am on unemployment now because i cant find a job and the ones that do have jobs cant do them.

Is there a way to give NEGATIVE stars? If so I would definitely give a minus infinity to Charter. I can’t even fathom how a company so incompetent stays in business. Probably because dupes like me continue to grudgingly pay despite their horrific service. Read the other reviews here. These folks are TRULY incompetent.
My wife and I moved into a new housing development. Charter was supposed to install a utility box for cable, etc. approximately 2 to 3 weeks before we moved in. Yet when we moved in the box was not there. I called to have cable installed only to have the installation guy tell me that the box wasn’t there and it would take 2 weeks to install it. Mind you 2 weeks in ADDITION TO the 6 weeks that they had already taken and been hounded by our builder.
Issue #1: WTF, get the flippin’ utility boxes installed in a timely manner. It will only help your business. Why delay revenue for 2 weeks over a 20 minute digging/​wiring job!!!
Issue #2: Why isn’t there an integrated system where the Customer Service folks can see that the utility box installers haven’t gotten to my block yet? Why waste my time and the home installers time sending him out for a job he can’t possibly do because the utility box folks haven’t done their job???
I called customer service, instead of PROBLEM SOLVING, they simply repeated the 2 week mantra. Some B.S. about having to get permits, etc. The thing is, THEY ALREADY HAD THE PERMITS! It finally took me escalating to the construction manager, who then went to his boss, who then went to the regional Charter guy … the time estimate came down from 2 weeks to 4 days!
Issue #3: WTF why did it take that level of escalation to get a job done that was 6 weeks overdue in the first place? Why are they so unorganized.
On the day of the install my wife was home. They home installer came in and said that he was going to have to drill a hole from the outside of MY BRAND NEW HOUSE into the garage! My wife questioned why that was. He started getting short with her and didn’t want to answer her questions. He started working but my wife kept asking questions. Finally he just said that he didn’t want to deal with her questions any more … he ripped all the wires out of the central box on the outside of the house and left!
Issue #4: It’s COMPLETELY unacceptable to leave in the middle of a job like that. Be a professional and answer questions. My wife just wanted to know why a hole needed to be drilled and if there were other options. Also it’s COMPLETELY childish to remove wires out of spite.
#Issue #5: When I called CS to complain about the home installer, they lady just made excuses for his behavior instead of listening to my complaint and taking it seriously!
It ended up taking 5 guys in total to finally get everything wired up. Thankfully my wife saved the garage from getting a hole … and it turns out there wasn’t even a power outlet near where he wanted to drill. So he would have drilled only to find no outlet (instead of looking first) then would likely have LEFT A HOLE IN THE SIDE OF MY NEW HOUSE EXPOSED TO THE ELEMENTS!!!
Issue #6: With incompetence like that I’m surprised Charter hasn’t been sued (or perhaps sued more often).
The «network expert» was so incompetent he couldn’t even get the cable modem hooked up through my wireless router. Turns out all he had to do was TURN OFF THE MODEM AND TURN IT BACK ON!!! What sort of flippin’ expert hasn’t seen enough setups to know that this should be done?
I was quoted a price of $ 119 for cable, Internet, and phone. My bill came and it was $ 143! I called and the CS person SPECULATED that it could be because of «taxes, fees and STUFF». I told her that taxes, fees and «stuff» was called out as a $ 4 line item on the bill. She then told me that because of my DVR service and cable box rental, etc. that’s where the other roughly $ 20 came in. I asked her why that hadn’t been factored into my original price quote!!! She acknowledged that it had not but had no reason why. She seemed not to be bothered by the fact that I was quoted one price for a service and charged a COMPLETELY different price. And no where on my bill did $ 119 appear.
#Issue #7: This company does the complete «bait ‘n switch» beware! And they don’t even seem to be ashamed about it when you call them out on it!
Lastly, they layout all kinds of porn channels in between all the regular HD channels. I’m not passing judgment on porn. But it’s kinda awkward when with the wife or guests and I’m going from the Food Network and have to pass «Hot and Horny Teens that like big d*cks». Really? I used to have Comcast and they segregated that content just fine. WTF that charter can’t figure this out???
Horrible company. Their ONLY saving grace is 30mbs internet … which of course you have to measure through THEIR website, otherwise you get much different number. Go with Dish or Direct TV if you can. And go with Verizon for internet if you 12mbs to 15mbs is ok for you.

I wish I could give Charter ZERO stars, what a joke of a company! I’m not going to go on too long of a rant about why Charter sucks and my whole experience, it’s pretty much been covered here already. Shit customer service, bad reception, dim service techs, limited service availability, malfunctioning DVR boxes, that just about covers it! I can figure out how to get my stupid DVR working better than the techs are able to, and I don’t even know how to hook up a printer to my computer, WTF!
Luckily, AT&T just became available in Capitola, so it is with a heavy heart that I will be saying farewell to Charter Non-Communications…Yeah right, but I am gonna pay in full with the mofos and switch over ASAP!