Celebrations Party and Rentals

I had Celebrations do all the rentals for our wedding this past August and what can I say, they are absolutely amazing! They were so helpful and offered suggestions to make my wedding a more perfect day. They were never pushy to get me to rent more things but offered suggestions based on their experience. Their prices are way better than the other spots in town, 10 – 15 cent difference on chairs, napkins, plates, etc. do not seem like a big different but when it is for a large event it all adds up. On the big day they jumped in and fixed a disastrous situation with my cupcakes which was a total life saver. They were not just a rental company, but became friends. Chris, Richard, Vanessa and the whole family became people I could count of and would recommend in a heart beat.

Can I give a ZERO… please!!! There customer services sucks. I was here looking for my wedding for June 2011, and they rushed everything and acted like I was a burden, then the lady had to leave for a class, so she totally cut us short! So first, we ordered the sashes and table runners, then cancelled less than 7 days later, but nope, we had to still pay a fee for cancelling, even thought the wedding was months away! Second, it ended up raining on the Wedding day and we had to do last minute (1 week notice) canopy rentals… lets just say they were less than helpful and we got raped on the price! Third, the Nacho machine didn’t work, and when notifiied them (every other day for 3 weeks) they never called me back or refunded my money! Fourth, 5 months later a mystery charge shows up on my credit card from them. I’ve reported them to my credit agency and will be notifying the better business bureau. If you want to deal with rude, senseless, unhelpful, thieves, then you found the right business, otherwise, its worth going elsewhere! What a nightmare!

I just spent a long time ordering what I needed to be delivered for a party. I secured it with a credit card and was having it delivered to my home. In addition to my credit card, they wanted my drivers license number and my birth day and year. I have no problem showing my driver’s license, but when I stated that writing down my DL number and providing my birth day and year was too much information due to identity theft, they said they would not be able to open an account and make the delivery. Are they kidding? Be very careful! Worst customer service! I had no problem contracting through a company in Santa Cruz.

Everytime I go in here I get really bad customer service. It’s unfortunate because I usually find stuff I like there but the girls that work there are super rude and so unhelpful. I would say I’m never going back but I probably will be back because there isn’t much else in Watsonville.

This is the company the in-​laws hired for the equipment that we needed for our baby shower. I think everything went as planned until we discovered the Champagne fountain wasn’t working properly. We tried to get it to work but though the light turned on, it would not pump liquid for the fountain effect. This was embarassing as the party was in full swing and the fountain wasn’t working. The in-​laws called the company which asked some questions and finally said they would send a replacement. When the guy showed up he was not the least apologetic and asked that we empty the liquid into the replacement fountain then he walked away. I was like «oh hell no», they brought us a defective item now we have to swap 5 gallons of liquid to another fountain and in the middle of our baby shower!!? The proper thing to do was to have them swap the liquid since it was their fault. They need a lesson in customer service and I hope they read this and make sure to test their equipment before they rent it out.