AutoZone

I had great service at Auto Zone today! Not only did the sales person answer all my questions but he even when out to my car and replaced my fuses in the rain! Thanks!

Horribly disorganized establishment. The people in line for parts will spend twenty minutes at that counter while the small retail counter to the right for people not asking about parts is not staffed. So a simple return or purchase is a twenty minute wait. Not to mention the staff is rude and not knowledgeable. The lines are confusing not to mention being sold the wrong item several times. With O’Reilley’s two doors down why go to a place that clearly does not value your business? Count me out. Life is short!

This is the only Auto store I go to in Watsonville. The staff is as very helpful and they have gone above and beyond for customers. They are very knowledgeable.
I had to exchange and alternator that crapped out on me after 2 weeks (I purchased it online at
). I went in with no receipt and the bad part. They looked up my transaction in the computer, helped remove pieces that my mechanic had forgotten to take off of it, then ordered me an exchange part at no cost to me since it was under warranty. It was a very easy process and the employees are super friendly.

Just like other auto parts stores like this, it’s a hit or miss finding a knowledgeable employee working there.
On a recent visit to the store, I was helped by a employee named Angel. I was looking for a specific part for a classic car that was not listed in their computer, he mentioned that he had seen a part that looked similar to the one I described, so he took the time to go in the back and look for this part he had seen. He brought a few products to the counter that where close, but not the one I needed… Thank you man for taking the time to help.
A couple days later I walked in with the part I needed in my hand to compare with the ones that they had in the back. I looked for Angel but he was not there. I was assisted by another guy who looked bothered when I asked him if he could run into the back and compare it to what they had. he went into the back and came back to the counter with in a minute and said «no we don’t have it.» oh well. I had to go to Kragen where the employee found one for me.