AAA

Consumers beware: canceling AAA insurance has been, for me, nothing but one headache after another!
I was contacted by an insurance company with significantly lower rates for a combined auto and home policies. I called AAA to cancelled my auto/​home policies the very day that I switched, and they acknowledged my verbal cancellation. But approximately 10 days later I discovered that they had charged my credit card the hefty payment of $ 676 for another quarter. I immediately called them and had the misfortune to speak to an extremely rude young man who treated me like I had committed a criminal act! He insisted that because I had not completed a cancellation form that I was liable for charges even though I explained that no one had informed me of such a form. Luckily I had my husband’s cell phone and was able to call new insurance company at same time I was being berated by rude AAA dude. I had documentation of the insurance change immediately faxed to AAA. I had AAA cancellation form emailed and I signed electronically that day and sent back. I asked that the charges be credited back to my credit card, which rude AAA dude said was impossible. He informed I had to wait for a refund check. So fast forward 15+ days, still no refund. Called AAA national office… staff person very polite, asked me if I wanted refund credited back to my credit card, said fastest way to get a refund! Angry that rude dude was a liar, but OK so I think now I’ll finally resolve this issue. But then noticed I only got a partial refund… called again, apparently the check is in the mail???
Bottom line: document, or record, all conversations with AAA staff, get everything discussed emailed to you in writing, and don’t trust anything AAA staff tell you!