Tops Cleaners

One of the best dry cleaner in the area with the friendliest staff! It’s a family owned business located down the street from Watertown Mall and about a mile from Watertown Square. Their prices are very reasonable compared to other dry cleaners. If you find a dry cleaner that offered a cheaper price, it’s probably because they’re not going to do a good job of cleaning it. I would know. My mom worked in a dry cleaner and she said that most places would up the price then put your clothes in a regular washer followed by the good ol’ hang-​it-​dry method. Tops Cleaners, however, will do the best job that they can. They’re like little stain detectives. I brought in a dress with a tiny stain that I didn’t think was worth mentioning. When I got it back, she said to me, «your shirt had a small stain so we removed it for you.» AWESOME!
The lady who takes care of the customers is SUPER nice. Sometimes I see her walking her customers into their car while holding their 1 – 2 dry cleaned clothes. Who does that?! They’re also very accommodating. They were wiling to stay until 7pm one time because that was the only time I could pick up my clothes. Like I said, this is a family owned business and they’ll accommodate in anyway to keep their customers happy.

When I dropped off my dry cleaning I had a bag from another cleaner. One of the new owners would not stop badmouthing the other establishment. I tried to change the topic by saying how cheap dry cleaning is in other areas of the country. I was told that it was not possible and my clothes must not have been cleaned, just pressed. Like I wouldn’t know if they were still dirty.
Not a good first impression but I figured that next time I wouldn’t let her bait me into conversation. Believe me, there will never be another conversation. I dropped off four shirts to be laundered and pressed and was charged a higher price since they are ‘women’s shirts’. All four were a wrinkly mess when they were returned to me. I can do a better job myself.
There are plenty of other dry cleaners in East Watertown.

I haven’t got my clothes back yet; I’ll have to wait until the weekend. Why? Because they close at 6 PM! Who gets takes their clothes to the dry cleaners but people with jobs? And most people do not work in residential area of Watertown. If they stayed open one more hour it may be passable.

Whenever i visit my gf, I sometimes bring clothes here to get dry cleaned. The place is convenient and also have ample street parking. It is under new management, a family owned business which to me is important because i support family owned businesses. The quality of their work is great and the service is top notch. Oh by the way their prices are cheap compared to other places. If i could i afford it, i would come here often but since i only come once a month. I’ve had no complaints or problems.

Now under new ownership. So far so good.

Unfortunately I did not have a good experience with Tops Cleaners. I brought in a brand new dress on a Tuesday and told them I need it by that Saturday, so I can wear it to a formal event that Sunday. The woman said no problem and that it would be ready by Thursday. I went in on Thursday and then again on Friday, but it wasn’t ready. I went back on Saturday and was told that they could not get the oil stains off. Hmm… This was a brand new dress with no stains. They had also done significant damage to the dress, I assume because they washed it several times with strong detergent. I understand that stuff like this happens — I have worked at a dry cleaner before. What I didn’t appreciate is that no one called me or told me when I stopped by that there was a problem. And management didn’t even offer some kind of credit or anything to make up for their mistake. I will not be using them again and do not recommend them.

I don’t get dry cleaners who take your phone number but don’t bother to call you before they «donate» your $ 1000 coat. When I asked the employee on the phone this, I was told that if they had recognized my name they would have called me first.

This shop moved within the past few years to its current location, which is conveniently placed on a corner between Mt. Auburn St. and Arsenal St. It was made even more convenient when the town recently decided to repave and put in a light at the intersection where the business sits. There’s always a spot open with its ample on-​street parking. Yet, none of these conveniences are reason enough for someone (me) to travel three extra miles and pass around ten other dry cleaners on my way to get there.
The answer lies in the people. The owner, Paul, has learned quite well from the two previous generations of owners (his father and grandfather) about the lost art of customer service. With his example, each employee is also willing to bend over backwards to help everyone who walks through their door. I’ve never heard the word ‘can’t’ uttered in the shop. It’s never «Your clothes will be ready at such ‘n’ such time and date.» It’s always, «When would you like these back?» In addition, the prices are a throwback in time to when customer service was in vogue and they have a perfect record in my book having never lost an item or doing anything other than a great job with all things laundered.
In short, they’re convenient, inexpensive, competent and I’ve never walked out feeling worse than when I went in.

Excellent work for the price! Family owned too which is great!

These guys and gals are amazing. Very cool family-​owned place. Service is friendly and prompt and their prices blow away anything else in the area. I used to go to Dependable cleaners but just couldn’t justify the $ 60 they would charge me to launder a few shirts (??).
The area used to be a nightmare to drive, the road was falling apart, but it was just repaved and a new sidewalk constructed.

On-​time, high-​quality work, reasonable prices! I have tried it several times (shirts, overcoats, pants) and each time I was satisfied. I don’t know how long they have been here, as I am new in area. However, I am surprised why I have become the first one to leave a review.