FruttiBerri Frozen Yogurt

NEVER GO HERE!!! The guy is a complete jerk and its a health hazard. I thought all the bad reviews were just ridiculous because they were so extreme, but they are spot on. I politely asked if I could try a flavor and the guy started screaming «fuck you» and «get out» at us. He chased us out on to street, screaming profanities the whole time. He spit on my boyfriend then kept screaming. It was very scary, not to mention he could be carrying any number of infectious diseases in his saliva. Extremely unsafe. We will be reporting him to the police.

Boycott forever. Just witnessed the owner kick out a customer with a service dog because it didn’t have ID. FYI American act of disability states you cannot ask for papers. What a moron, hope she files a complaint. Horrifying to see someone so ignorant and incompetent to ADA rights.

Worst place ever!!!
I went with my 12 year old daughter and her friend. My daughter wanted to sample one, so I had to get the person working there to get a sample. Then he walked away. Didn’t ask how it was or if we wanted to try another. So my daughter served herself another sample. The employee,(probably the owner), came around the corner and screamed, «Get Out!». Took the sample from my daughters hand and threw it on the sidewalk. My daughter and her friend were almost in tears on the way home. I was even scared. Please read other reviews this is not the first time this has happened.

I had a weird experience there today. First time and last time. The guy (Asian man who claimed to be the owner) is an angry weird guy who refused to sell frozen yogurt to my wife and 9 yr old daughter after he «caught» me tasting the peach mango yogurt from my own cup. What a crime? I even said, «hey buddy, just sell me the yogurt and I’ll never come back». He refused. Very wrong example of how to run a business. He chose not to sell me 3 cups full of yogurt and let my daughter wonder what had just happened. And yes, the three cups full of yogurt ($ 15 worth) went in the trash. What an absolute idiot!
I would say to the guy to put up a sign letting people know they can’t have a taste before they buy. Many frozen yogurt stores have small taste cups available for your convenience. This store has a large spoon dispenser available. I think business is not going well for him and he was just having a very bad day. He lost my business.

Went with my 10 y. o old daughter who dreamed to get there.
There was a strong smell of chemicals inside. I thought, that was on the floor.
My daughter got the yogurt, by the time we came to the counter, I notice, that the guy was using some rug to clean things around toppings. It smelled similar, so I asked him what he was using for cleaning. He assured me, that was nothing special. I insisted on seeing that.
He responded, that he would show nothing to me. Then I left the yogurt on the counter and left. He cursed me in the worst way in front of my daughter. I was actually worried for our well being. She cried all the way back.

Rude owner. Not helpful or nice. Not really sure why he decided to open up a frozen yogurt store… He’s not friendly or interested in allowing you to taste the frozen yogurt. I’m all about supporting local businesses, but after giving this business multiple tries, I will not be returning.

First of all, this place is delicious.
More importantly the owner is a top notch, class act. My daughter wasn’t doing her best listening and as a result dropped her yogurt on the floor. To give a little tough love I wouldn’t buy her another. Within seconds of the incident the owner hurried over to clean up the mess then made her another cup no-​charge. It was so far above and beyond. I don’t remember the last time I’ve seen such a gesture now a days.

1. The guy behind the counter came off as a little entitled.
2. I said what kind of froyo I like (Red Mango Pink Berry esque stuff) and that I did not enjoy the other kind that tries to be ice cream and he was positive his was what I want and it would be better.
3. He gave me crap about my credit card and spun a guilt trip about fees (I’m fine with cash only places but if you’re going to accept credit cards then you need to charge appropriately or assume the fees).
4. I got a plain with some kiwi. I was pretty sure there was lies in point #2 so I geared myself up for disappointment but would have been ok with the ice cream poser stuff.
5. The kiwi was over ripe boardering on bad. The froyo was terrible. TERRIBLE. Powdery and dry in my mouth. And take in mind I’m saying terrible assuming that I was in no way ever going to get Pinkberry stuff.
6. I took two bites and tossed it in the trash outside the store. This is not an exaggeration and I HATE wasting food.

Love this place! The flavors don’t taste like fake jelly candies but very naturally flavored and the family that owns the place are so friendly! Support local businesses and get some yogurt!

Loooove this place. Just finished a cup and have a smile on my face. There are always has different flavors to try and a solid variety of fruit and chocolately toppings. The staff has always been super friendly and helpful. Nothing bad to say other than that it can be a little expensive, though I do load up to make a meal out of it so if you got a normal sized portion it probably wouldn’t be so bad.

I LOVE this place! The only bad thing I can say is that I live too close, and the friendly staff has started to know me when I come in. Luckily I think most of the options are low fat, so that makes it okay that I’ve become a «regular». They have great toppings, a rotating selection of flavors, and the prices are good.
PS — the new pumpkin flavor is amazing! Spicy and mixes surprising well with the taro.

I can’t comment on the quality of the yogurt or toppings because I didn’t get to have any.
I simply asked the guy behind the counter when I walked in if I can sample a flavor, then I said if it was ok if I tried more then one, I was going to try two then pick what I liked best. Anyway he said that there policy was only one sample, I told him he can keep it and I started to walk out of the store. I was followed to the door, like I stole something, I don’t know what’s the guys problem. It was weird. Hopefully he or the owners of this place read these reviews, I’m not the only person to write about being treated rudely, in my opinion.
PS I forgot to add that the store was empty when I entered, no other customers and as I walked out I did tell the guy that other frozen yogurt places let you try as many samples as you like, he said I should visit those shops lol

They have new flavors! Pineapple, YUM! Watermelon, YUM! Owner is super friendly and more than willing to offer samples! We love it here!

I was so excited when Frutti Berri opened about a year ago within jogging distance of my home. Over the past couple of summers, I’ve been here several times. During my first few visits, the staff seemed pretty friendly. I liked Frutti Berri because not only was the frozen yogurt yummy, but it also seemed slightly cheaper than other froyo chains.
However, today’s visit to Frutti Berri will be my last. When I opened the door, a loud bell rang. A man emerged from the back room to peer at me before quickly retreating back there. I perused the flavors — I was intrigued by «Tiramisu» but wasn’t sure that I would enjoy a full cup of it. I called to the man in the back and asked if I could sample a couple of flavors. He curtly told me no. So I dispensed a bit of Tiramisu into one of their giant cups. Based on the cheesy smell alone, I figured that I probably wouldn’t like it, and I threw the thing out into the trash. (It would have been more economical for Frutti Berri to have just given me a small sample in the first place!)
I settled on a combination of Salted Caramel and Chocolate frozen yogurt instead. When I went to pay, I pulled out my credit card (in the past I have paid by credit card, without any problems). I was promptly told that there would be an extra 50 cent charge for using a credit card. Seriously? I paid by debit card instead, noticing that my frozen yogurt cost more than I had expected. I grabbed a spoon, and saw that for all the fumbling around that the man had done in the back room, he had failed to replenish the napkin dispenser.
I savored my frozen yogurt — I really enjoyed the Salted Caramel. Too bad though, because I won’t be returning.

Very happy Watertown has a fro-​yo place. This location is small, but just the right size for us. The fro-​yo is excellent, not a lot of selection, but who needs more than 8 flavors? It’s in an unfortunate strip along Mt. Auburn, but brings life to an area heavy with salons and smoke shops.
I would love for some outdoor seating, The sidewalk is wide enough.

For the second time, I went here later at night and they closed before 11pm as their hours indicate. Their selection is very hit or miss and their prices are outrageous. Their toppings are very sub par as well. It’s about $ 14 for two medium sized froyos. Booo, FruttiBerri! We need something better than this in the Watertown area!

I was delighted when I found out a froyo place was opening walking distance from where I live. I love froyo and this location was just so convenient I was ready to become their most loyal customer.
Really disappointed though. Service was awful. The person was extremely rude when I asked to sample and said something like «well are you going to buy?»
Toppings were mediocre at best. Not fresh, and nothing that stood out. Froyo texture wasn’t great either.
I have been to many, many froyo places and not many have been able to disappoint me in this capacity.

I’ve been here a few times and the fro-​yo is decent. The 2 star rating is for the family who runs it. Like others have said, super stingy with the tastes, which I haven’t really run into at other places. The owner’s wife insisted on giving me the taste instead of letting me serve myself. Then, after 1 taste, she refused to let me taste another. How do they plan to compete and sell their product without letting people taste it?
They also watch you like you’re going to run out of there with their first born. It makes customers feel uneasy. Seriously, it’s fro-​yo. I’m not going to steal your precious strawberry boba for god’s sake.

Just visited FruttiBerri Frozen Yogurt for the first time. The décor is your usual froyo joint– bright colors and fun chairs. The seating is limited, but that is to be expected as the store is very small. This could be solved with a few benches outside that would be great during the summer months.
There was about eight different froyo flavors, which was plenty for me as well as a good selection of toppings. I would have liked to have the option of whipped cream, but I was pleased to see my favorite chocolate turtles. I managed to make myself a decent sized treat for about $ 2.80.
The man at the counter was very friendly and greeted everyone as they came in. There seemed to be some regulars who stopped to chat with him for bit and there was a pretty constant flow of customers.
All in all, I’m happy to have another frozen dessert joint in Watertown, and froyo is always fun.

Just a fair warning … they sell .49 per ounce and it WILL add up. That being said, I really like this place. I am new to the FroYo scene and my only experience is PinkBerry. Every flavor I have tried so far … Cake Batter, Cookies & Crème, Pomegranate, orange, mango … has been really good. It is not tart like I would expect it but creamy, yummy goodness. I love all the kinds of traditional condiments but also some obscure ones too like all flavor of Bobas.
I think Watertown needed a place like this but I just wish it were not walking distance for me.