Express

Went here to return something my wife bought online. They have a tons of women’s clothing, a little too much teenager clothing, and not much of a selection for men. Staff was friendly though and lots of parking at the mall.

A good Express with not enough staff. It is very clean, well-​organized, and has an easy-​to-​find dressing room; however, a girl and I had to stand at an empty register for five minutes before anyone noticed, and had to wait again for an employee to ring us up.
Still, this is the most convenient Express if you live in Brighton, Allston, or Watertown. I’ll still be back!

I find it odd that this place is called «Express Limited,» but that’s besides the point. Does the Limited even exist anymore? Anyway…
This Express at the Arsenal Mall is not half bad! I tend to go in when they have their big sales going on– Black Friday is a must! I mainly try to go in when they have either a % off the whole store, or the semi-​annual sale is going on.
For me, it’s all or nothing. I will go in and walk out with no luck, or I will go in and find 2 dresses, multiple shirts, and pants. I like their slightly more conservative clothes because I can’t wear low cut or cut-​out things for work, and I don’t go out anymore enough for outfits that can’t do double-​duty unless I reeally love something.
I have been pleasantly surprised with the customer service at this location. I sometimes feel like people are just trying to push stuff on me when I shop at any given Express, but recently I have found really helpful and honest salespeople. I would like to note that Cynthia went above and beyond getting sizes for me and giving opinions on a recent visit. I enjoyed myself so much that I actually went back again within a couple weeks for more!
I am giving this Express 4 stars and not 5 simply because they are not as large a location as some others I have been to, so they don’t always have quite as a big a selection. I find the selection to be adequate for my needs, though, so it works!
I would say that the employees make this a 4-​star store, more than just 3 stars, because they are genuine and helpful! I am not the hugest Express shopper, but my positive experiences keep me coming back!